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Worst service experience in over 30 yrs of travel in Orlando on 7/26. Sewer problem at counters, so sent to next terminal. Line was so long that Supv. sent several of us over the Fast Break Desk. I waited for 1 hour and 45 minutes, and there were only 6 people in front of me. Most of those 6 people had their WHOLE FAMILY up at the window helping to get a car. Girl did NOT know how to book a resv. or was giving them preferential treatment. And 1 woman only knew how to give FAstBreak guests their envelope; One Supv. was trying to get cars from other terminal (this was 2 hours AFTER my plane landed). How long does it take to get "ALL HANDS ON DECK" and move the cars over so the CUSTOMER could be taken care of? My husband and assc. flew in 11/2 hrs. later, and I was just getting to my dump of a car when they got over to the other terminal. Checking in Monday a.m. - 20 cars and no one checking in. All of a sudden one of the employees came up and started checking; and then another man finally came. WHAT'S WRONG WITH BUDGET ON A WEEKEND IN JULY? Do they not have a plan in place if something like this should happen? No excuse for the checkin. My blood pressure is rising again just think about the ridiculous arrival process. BUDGET NEVER AGAIN!


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