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I reserved a car in the night before paid ahead of time. I go to pick up the vehicle today 57 Valley Road Upper Montclair NJ, what I am about to write is the most horrific customer service I had ever gotten in my life. I am in the service business also, I would never hire the young man by the name of Brandon Cruz if that is his name. I walked in with my credit card I used to prepay. I was told that I had to leave a hundred dollar deposit, my rental was only $73.00. I said ok . The card I had would not go through, so I said here is my debit card I was told we would have to run a credit check, and that I "should have a 650 score" in a very condescending tone. I said what for 100 dollars I was not told this. Brandon response was "You should have called me before you came I would have told you" why would I call when I have a confirmation? It just gets worse I said I will give you a hundred dollars, "No we can not take cash" which I can see. I asked if I could be driven home I live 5 minutes by car. "No we can not do that for insurance purpose" ok when I deal with Hertz or Enterprise I am always picked up and driven home bought home. So I had to get a ride back to my house to get another credit card. As I am being driven home, Brandon calls me and antagonizes me in his condescending tone" "Just to let you know you need another card in your name " At this point I was not going to get treated by his rudeness, I let him know I did not appreciated how he spoke to me. He said "I do not tolerate rude customers" and hung up the phone on me. I had him on speaker and my ride heard the whole thing and was horrified. I went back to get the car I told him again I did not appreciate his attitude he shrug his shoulder and said he did not care. I ask his name and told me go ahead complain about me. The only reason why I continue my transaction is because I needed the car, I would loose my money if I did not take the rental since it was prepaid. I am a business owner in the vicinity, I will never ever use this rental company again or refer my clients there. I went back and told my colleagues about my experience and they will not refer their clients there. This Brandon Cruz should be ashamed of himself. He cost his boss business . I will never use this rental ever again, they saw the last of my business or my clients and colleagues and their clients.


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