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We reserved a rental in Richmond Virginia at the airport on June 19th. Our confirmation was #39639346US5. It took us 2 hours to get the paper to pick up the car, then an additional 1 hour to get the car up in the humid, hot garage. I called your customer assistance line and they gave me a case #40171989. I was told to call back after our vacation and give the case number to your agent and they would help. I called back this morning, June 25th and talked to your agent Dollar Tallahassee and he said he understand our complaint but there is nothing he could do because this happens all the time and we need to be more understanding when these things occur. He did offer me a free day rental at a future date. My question is why would I rent another car from your company when I am treated this way this time.

To me this is totally unacceptable and very rude customer service.


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