Bradford Exchange customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Bradford Exchange.

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Viewing Bradford Exchange customer service reviews 1 - 25 out of 69
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16
Feb

Posted by Anonymous


on 2/16/23 at 6:33PM

I have been a customer of Bradford Exchange Checks for many years. I am no longer going to support this business. I had placed an order for checks and they sent me a paper saying I needed to send that back with correct information or they would cancel the order. So I didn't send it back. I ordered another set of checks again and two days later I had contacted them as I had to get me a new account and debit card from being hacked. They told me that I was too late and couldn't have it changed. THEN, I got on my banking and saw that they ended up charging me for TWO DIFFERENT ORDERS! They still processed the first order even though they said they wouldn't if I didn't send it back. They wouldn't refund me anything. I will be telling everyone what a rip off they turned out to be

12
May

Posted by Shar


on 5/12/18 at 11:12AM

I received my wizard of oz sneakers today. I love them but a charm is only on one shoe. can I get a charm for the other shoe? and how much would it cost. thanks. a wizard of oz fan. shar pisarski,

05
Feb

Posted by Monika


on 2/5/18 at 9:08AM

Totally dissatisfied waiting four weeks for return refunded email sent to myself with someone else's address order details and still not received mine

22
Dec

Posted by Kevin


on 12/22/17 at 9:33AM

I will NEVER trust this company again. Two representative's told me wrong dates to make it look like my order would be received by Christmas. Jan 5th is not before Christmas.Even told this yesterday. My girlfriends big surprise i's now RUINED!!!!!!!

14
Dec

Posted by Anonymous


on 12/14/17 at 1:36PM

On 13 December 2017 I received an Invoice dated 12/29/2017 from your company with a total due of $1,039.00 for the purchase of the Complete Morgan Silver Dollar Mintmark Set, I Do Not recall having ordered this set. I called tour company to speak with a representative but after having been held on hold for 47 minutes I gave up and decided to e-mail you. This has also proved to be an exercise in futility. Sure is a lousy way to treat your customers.

11
Dec

Posted by Anonymous


on 12/11/17 at 12:46PM

Cannot find out anything about tracking my order. Very disappointed with these people and will not ever order anything again!!!!

30
Nov

Posted by Anonymous


on 11/30/17 at 3:07PM

I would like to know how to receive more info for add ones for my Cubtrain set or passenger and other. Accserroriies to extend the train set

24
Oct

Posted by Anonymous


on 10/24/17 at 11:06AM

Teresa l.Jackson.i never ordered this,plus I have not received these iteams.if I do receive this book and penciles,I will reject the box and it will be returned to you,thank you.Teresa.

04
Oct

Posted by Anonymous


on 10/4/17 at 8:01AM

Dear friend,my name is Donald Ridgway, from texas I'm collecting coins from you.you are sending me coins faster than I can pay for them,could you plz put s halt on my collection of coins of various collections till I catheter up.I have about 5-6 coins not paid at this time.So plz accept my apologies on slow payments thank you and God bless.

18
Sep

Posted by Anonymous


on 9/18/17 at 11:07AM

I talked to a rep last week bout returning two items. She said that she would send the return slips via email. I have not received these mailing slips and am unable to talk to a rep since ypur phone set up does not lpriovide the ability to talk toi a person. I have tried 5 times today to reach someone at your business and have failed every time My email is [email protected]

29
Aug

Posted by JANE


on 8/29/17 at 11:53AM

i am livid with this vendor. I placed an order it wash shipped out 3 weeks after order was placed, got lost because of incorrect address put on label, and has sat in limbo for 19 days, no calls, no notifications, no e mails, BUT THEY CERTAINLY CHARGED MY CARD FOR 2 PAYMENTS. Not until I called today, and waited 14 min to get a person, did they say OH yes, the address was wrong, call the Post Office, did and they said "sent back already" called back and was told we will correct address and resend, could be weeks to get it> idiots

28
Feb

Posted by Anonymous


on 2/28/17 at 5:49PM

I have ordered a mother's family ring before Christmas delivery was suppose to be Dec 30-Jan 9. Received email stating that it would be shipped by Jan 26. Telephoned again after not receiving first of February was told then was scheduled to ship February 14 still have yet to receive it. It is now the 28th of February and still no ring I had ordered that for my mother for Christmas had to find something else to buy her. Spoke to customer service and they stated 110 other customers are waiting on theirs as well. Also ordered my sister the sister necklace. Always my sister forever my friend. You can't even read the print on the necklace very disappointing for what you pay for the item. Very dissatisfied customer.

27
Feb

Posted by Anonymous


on 2/27/17 at 10:05AM

I returned Globe Christmas Tree weeks ago,would like to exchange for 4 TV trays,cost more use debit card are bill me.Thank you Barbara Crutchfield

20
Feb

Posted by Barbara Campomenosi-Benjamin


on 2/20/17 at 6:21PM

I would like to sign up for the Native American collections I realize there are several of them but if I could somehow review them as my fiance is Native American and would love to surprise him with items that are part of his culture

07
Feb

Posted by Anonymous


on 2/7/17 at 11:51AM

I have been trying to contact Bradford Exchange via phone and e-mail, no results. Today I rec'd an e-mail that my checks have been mailed. The last person I spoke with I indicated cancel my order until I could reach someone re: difference in cost. However, my "cancel order" was not taken seriously. I have done business with your company for years and am very disappointed in your RR as of today. Never get to talk to anyone who can help me.

01
Feb

Posted by Anonymous


on 2/1/17 at 2:10PM

Ordered checks (as I have for many years). Given one price, but, e-mail gives me a lower price. Have spoken to several people, no one can answer why. One suggested I call back tomorrow. I have spent over one hour waiting for different people who have been referred to me by others. So disappointed in Bradford after so many years of being a customer.

19
Jan

Posted by Anonymous


on 1/19/17 at 8:08AM

I ordered a Usmc case from you guys before Christmas and it said delivery by the 24th well I am still waiting and the update on the delivery time is some time in February I will never buy anything from this place ever again and anyone and everyone that I can tell I will tell them not to purchase anything from this place as well. I'm to the point mow that when I do receive this item (if I ever do) I'm just going to turn around and send it back and ask for a full refund. Thanks for the sevice. Take me off of your E mail notification as well I want nothing that you guys offer.

12
Jan

Posted by Anonymous


on 1/12/17 at 5:55PM

I recently purchased a ring which I am very dissatisfied with.it is the family/mother's ring.please tell me what your return policy is.thanks Doreen O'Leary

19
Sep

Posted by Anonymous


on 9/19/16 at 3:57PM

I cannot speak with anyone after dialing two customer service numbers. I spent ten minutes waiting? I have 1 question. I ordered. one Son Bracelet and received my bill today. Before I pay I want to make sure I will get the correct item. It reads "CHRISTIAN SON
BRACELET". My son is not Cristian?
Please advise.

01
Jul

Posted by Anonymous


on 7/1/16 at 8:14AM

Once I got to page with phone number, the Customer Service woman was very helpful. Accomplished what I needed done in no time.

04
Jun

Posted by wings4tt


on 6/4/16 at 5:32AM

I am absolutely frustrated with the Bradford Exchange! I've ordered from the company many times and have always been happy with my purchases but this time I ordered the Love you to the Moon and Back glitter globe ($69.00) and didn't give it to her until she got older. I ordered it last November 2015, opened the box checked it out then put it back in original box and stored it until this past Tuesday when I planned to give it to her. Well the globe still looks great but the music box won't work at all and I can not get anyone to help me with this problem! I'm not happy to spend this much on a globe and it not work the way it's advertised to! I've sent multiple e-mail's about this issue but no one will get back to me even though the site says they will respond withing 24 hours! What a mess! And when I called the only number I could find I was told that number was for ordering only! What? Once I hopefully get this matter resolved the Bradford Exchange will not see another penny from me! So disgusted with this company! I also get the Pug series Christmas ornaments from this company but will be canceling that asap. I've done that for at least 10 years! So long Bradford Exchange.......this is one customer who is fed up with your support!

02
Jun

Posted by Anonymous


on 6/2/16 at 7:07AM

I returned a item 2 weeks a go I have not heard anything our got my refund

25
May

Posted by jjhollywood


on 5/25/16 at 4:14PM

spoke to an offshore person, rude and stupid, was told i could make 2 payment of $24 from a very nice rep a month ago, this offshore idiot told me my wrong balance, which i had in front of me on my computer and verified by the lady i spoke with a month ago, i told her what i was told by the American, she refused to take my payment and said if i wanted to make a partial payment i have to mail it. this company is so backwards you can't even pay on line, unheard of these days. and offshore, well, give the jobs to the people in the huts in Belize drinking pineapple juice and rum, hopefully trump can turn that around and get Americans thier jobs back. I now will not pay off my balance and won't order the train i was,this company SUCKS!

21
May

Posted by Anonymous


on 5/21/16 at 5:25AM

I ordered A Touch of Heaven- Engraved Copper Healing Bracelet in December and it was delivered on time. However, it was not opened until Jan. 16. It was awful and did not look anything like the picture. I immediately asked for a Prepaid Return Label within the 120 days. No label. Called on May 18, 2016, and was told that it was too late. I explained the situation to customer service, but his attitude was unacceptable.I'm stuck with a piece of trash.I'm a long-standing client, but no more. Take my name off the client preferred list. It's a joke. Gloria in Virginia.

11
May

Posted by Anonymous


on 5/11/16 at 6:01PM

I am so upset with you right now my grand daughters are graduating June 3rd and I ordered their stuff in February, and you are telling me it's not shipping till June 11th I am devastated and now I have no gift to give them I am 66 years old and you should have told me if the LONG DELIVERY , you do not want me to let social media know what a sorry company you are you should be ashamed

Viewing Bradford Exchange customer service reviews 1 - 25 out of 69
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