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I am absolutely frustrated with the Bradford Exchange! I've ordered from the company many times and have always been happy with my purchases but this time I ordered the Love you to the Moon and Back glitter globe ($69.00) and didn't give it to her until she got older. I ordered it last November 2015, opened the box checked it out then put it back in original box and stored it until this past Tuesday when I planned to give it to her. Well the globe still looks great but the music box won't work at all and I can not get anyone to help me with this problem! I'm not happy to spend this much on a globe and it not work the way it's advertised to! I've sent multiple e-mail's about this issue but no one will get back to me even though the site says they will respond withing 24 hours! What a mess! And when I called the only number I could find I was told that number was for ordering only! What? Once I hopefully get this matter resolved the Bradford Exchange will not see another penny from me! So disgusted with this company! I also get the Pug series Christmas ornaments from this company but will be canceling that asap. I've done that for at least 10 years! So long Bradford Exchange.......this is one customer who is fed up with your support!


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