Posted by bofadeez
You Trash. Been On Hold For Over 30 Minutes Already!
Marriott Rewards customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Marriott Rewards.
24
Jun
13
Jan
Posted by Anonymous
I am a loyal Marriott traveler with over a million points and I am very disappointed in the Georgetown Marriott stay that experienced this week. I did a mobile check in with a planned conference call. I said I would be checking in at 1 with a conference call at 130. They said when checking in with your room is not ready. When I expressed concern for my call I got no response besides, "I will let you know when it is ready." At 149 I was given my key with no apology whatsoever. Completely unacceptable. When finally on the call with employees all over the world, many commented that there are other options. Marriott better get it together because business people expect professionalism. I know mistakes happen but the fact that there was no explanation, no solution, no apology, is completely unacceptable.
29
Apr
Posted by Anonymous
I call to cancelled my reservation Nereida Ortiz
I am writing to express my discomfort with the treatment I received from Nicolet in the San Antonio Marriot. This was business so I call to cancel 9 days before so you can use that room for other customer when I made my request I don't like her way.
BTW I can not understand why there no penalty charge and reimbursed the difference.I work for GM I will definitely I don't recommend the Marriot hotels.
II hope you can help me on this matter.
Sincerely
Nereida Ortiz
19
Apr
Posted by Anonymous
Hi! my name is MJ and my family and I stayed at Marriot on the riverfront in Savannah Georgia. I would like to say that the hotel was beautiful the front desk clerk by the name of Kathy Jo was the sweetest lady my family and I have ever meet. she was friendly kind and very nice.my hat is off to her for outstanding customer service skills.
08
Dec
Posted by Anonymous
I recently stayed at Courtyard Marriott in Springfield, MO on Dec 5 and due to bad weather had to stay again the night of the 6th. My daughter and 14 month old grandchild flew into Springfield on the 6th. The refrigerator in our room, 328, was not working and I had made that known to the front desk on the evening of the 5th because I knew we would need to store milk for the baby there. Needless to say we did not get refrigerator until the next day around 2:00PM. The baby needed milk and I went downstairs to ask to purchase some. The refrigerator was locked and I was told that we would have to wait until 5:00 PM to get some. I told them I did not think that this would look very good to read in local paper that baby needed milk and it was available but no one would get it for me. At that time a man went and got a key and opened a refrigerator and filled the bottle
But was ever so rude, as if he were put out to do this. I would hope that in a snow storm, such as clion that just blasted our area. We live 100 miles away and could not get home. We did, however, leave this rude place on the morning of the 7th. The only people that were nice was the lady that drove the shuttle and the housekeepers. Would appreciate a call. Thanks
14
Aug
06
Aug
30
Jun
Posted by Anonymous
I stayed at the Marriott Courtyard San Diego my room
Was broken into , and my beatiful Savorski ring was
Stolen management refused to write a report or file a
Complaint . I have traveled extensively about
175 days a year this is the least secure and compassionate
Place I have ever stayed! Spectrum Center San Diego
06
Jan
Posted by Anonymous
I stayed at the Fairfield Inn & Suites by Marriot Alanta Downtown, 12/27/2012-12/29/2012. My car was parked by Valet and broken into. The person stole my ashtray out of my car(with change in it)because the Valet Boy didn't look my door or another person door wasnt looked either. Their car was also broken into. It's going to cost me $250 to replace my ashtray on my M45 Infiniti. One of the Valet boys told me I was lucky they didn't bust my windows out and that this happens all the time. I filed a complaint with the G.M. and have not head back from him. Yes the General Manager of Marriott. I will never stay at any Hotel affiliated with Marriot again.
11
Sep
22
Apr
Posted by disappointed in new york
what has happened to the Marriott corporation in the last couple of years? Customer service is lacking considerably. It was hard to even understand the man on the phone as his english was not well spoken. And his knowledge was also lacking! Then later that evening, I tried to redeem Marriott points, and that became a HUGE hassle! And the points were never used.........
I am now at the competitors hotel. Much happier!
18
Apr
Posted by Steve K
The Marriott in Copenhagen charges a premium but delivfers a second rate service. In the past year I have had my luggage lost, I have been asked to go to another hotel due to over booking and i have been allocated a smoking room,so much for loyalty as a Gold Member. To cap it off they charged my credit card for a stay in December last year which never took place admitted the mistake and its now April and they have still not refunded me. I spoke to Customer Services asking to speak with Mr Marriott, their response "he is too busy"
22
Mar
Posted by Packer Backer
We stayed at the Marriott St.Kitts Feb of 2012. The hotel put charges on our room that were not ours. We went to the front desk and they said they cleared it up. However upon our return home they proceeded to charge my credit card. I'm sitting here with a receipt that said there was nothing owed on my room. WARNING! Be sure to pay cash for everything like we did, and hold onto every receipt. The Marriott in St.Kitts has horrible records and does not ask for any identification before putting charges to your room. The gal behind the desk tried to cover this all up by trying to switch our room to an "all inclusive" because she couldn't track down who the bill belonged to.
VERY DISSATISFIED also VERY SCARY HOW THEY DO BUSINESS
29
Oct
Posted by JPM
[email protected]
Hello I stayed last weekend at Bay Harbor Inn Petoskey Mi. Had a great time great place. Some confusion as I thought I joined rewards club at hotel. Did not see anything on monday so I joined online. I never got my points or credit for the stay. Can someone help. I called customer service was on hold a half hour and gave up.Also tried email.
I would like to start using Marriott as I just retierd and ready to travel. HELP?
16
Oct
Posted by Annoyed in new orleands
I am staying at couturier Marriott now and am extremely disappointed in it-- the front desk is stupid and extremely rude..... It is 330 in the afternoon and my room has not been cleaned yet-- when I called to ask about it-- no apologies--- rather just well they have till 5 pm!!!!! What?!!! That's the stupidest thing I have ever heard!
21
Sep
Posted by janeen
I just spent a miserable night at the Folsom California location. I woke at 2 am with my throat and chest burning, my eyes swollen and burning. I realized it was coming from the shower curtain, probably new and full fumes. I never went back to sleep. I heard someone throwing up in the next room, I wonder if they also became sick. Please consider the impact of these caustic fumes before ruining a day in someones life! I have a long day ahead made more difficult by this hotel.
12
Jul
Posted by Anonymous
We had a wonderful stay at the Chateau Camplaine in Montreal. The room was comfortable and very well kept. However, my wife broke out in a rash and itched for days. It wasn't until we were leaving that we discovered that the pillows and comforter contained down. Unfortunately, my wife is highly allergic to feathers. It certainly would have been prudent to advise patrons of this fact.
Jack J. Bernstein
30
Mar
Posted by Anonymous
We were treating ourselves to a fine dinner at Kansas City Airport Marriott, 03/29/11.
We waited an hour to get the limp salads, paid $59.92 for: beef tips over noodles served at room temperature, cold coffee, and went to the bar ourselves twice for glasses of wine as the waitress would seldom come to our table.
Sad as it's not in keeping with Marriott's fine name.
07
Feb
Posted by Gigglepickle
This was the only phone number I could find to reach Marriott at all. No phone on any of their web pages. Called Rewards and the guy was clueless. Just threw up his hands and said there's no person in the universe who can help with expresing the idea that Marriott should not spam you. You should opt in to receiving newsletters, etc right when you sign up. Areacode three-oh-one3803000 is the international HQ. I will call them tomorrow since they are closed now. Hope this number helps someone else.
01
Feb
Posted by Anonymous
We are at the Marriott Stellars Resort in Aruba. The front dest refused to give us a room until after 4PM. We paid for an upgrade ocean view. We finally got a room. At 11PM called the front desk about noise. Was told the Mumba Bar band plays until 1:30 AM and yes they laughed everyone complains. Actually they played until almost 2AM. When talked to the manager of hotel about compensation and moving rooms, he declined to do anythng and "blew us off" This is our last Marriott stay, $500 per night and noise until 2AM so loud you can't hear the TV! Lots of other hotels here...Marriott start caring about your customers!
08
Oct
Posted by Anonymous
My name is William Delmolino and I am a Marriot Rewards customer. My friend and I had holiday weekend reservations at Residence Inn Windsor Ct. I had stayed here many years before. The morning we were getting ready to leave I checked Trip Advisor and there were a lot of recent complaints about this hotel including not being very clean, bugs in room and mice in the walls. We both cancelled our reservation.and our trip. I always stay at Marriot when we go away and they are always great. I would check out this hotel.
22
Aug
Posted by Mark
I would like to express my disappointment with Aruba Renaissance Ocean Suites' services. We stayed there from July 24 to July 31, 2010.
1. I booked and paid for an Ocean View room, but instead got the Garden View room. When we arrived in the hotel, we were surprised to find out that we had to pay an extra $US49/night plus 15% tax to get the room with an Ocean View, that we have already paid for.
I discussed my situation with Ariana Santiago, the Sales Manager. She promised to call me back and inform me whether I could get a room with an Ocean View. She failed to call back and I was forced to stay in the Garden View room.
2. The restaurants associated with Renaissance hotels pose health hazards. There are flies in all restaurants and birds in outdoor restaurants. Nothing was done by the staff to keep flies and birds away from tables, plates and food.
3. The Renaissance Island beach poses electrical shock hazards. Some of the electrical sockets attached to palm trees are opened, disassembled, with uninsulated electrical wires sticking out of them. Please see the attached photo.
I am not planning to do business with your hotel chain anymore. Moreover, I will advise everyone I know not to do business with you.
23
Jul
Posted by HKIX
Recently I made reservations for my brother and sister at the Dulles Va.FCourtyard. The reservations are for two rooms on the nights of August 7th,2010.When I made the reservation I attempted to pay for the room and was advised that I would have to fill out a form and fax it back to Marriot.This form was to be an authorization for a future charge.I told the person that I did not have a fax or access to one and that I was located near the hotel and would go there to handle the issue.When I got to the hotel I was told that I would have to complete a form which they handed me. I examined the form and realized that it contained a substantial amount of my personal data and would be stored in an open ,unsecure file in the reservation area. I recently have been the victim of identity theft and refused to fill out the form.An alternate cflerk said that they could transact my credit card and use it for the future charge which I found acceptable.I sugguest that you look into this area and update your procedures to avoid any identity theft problems.Sincerely Robert St.FRancis
16
Jun
Posted by stephenwm
My wife and I have planned our July vacation in San Antonio to attend a "world" convention that only occurs every five years. In August of 2009 I received confirmation for reservations I made at the Marriott TownePlace Suites in San Antonio for 2 rooms and 4 guests, July 1st thru July 4th, 2010. Eleven months later and 3 weeks before our departure for San Antonio, I have received a phone call informing me the Marriott Towne Place Suites will not be open. We were offered rooms at the Marriott SpringHill Suites near the airport, 8 miles farther away from the Convention Center and Riverwalk where our events are held.
After several calls and emails attempting to acquire a more suitable location, I found out that Baywood Hotels, a management and development company, is handling the transition of Marriott's customers to new accommodations.
Here's the bottom line: I have received numerous "confirmations", phone calls, emails and text messages and they still cannot reserve our rooms with the correct dates, number of rooms or number of guests we originally contracted for almost a year ago. Every representative I have dealt with from Baywood or the Marriott (4 or 5) has dropped the ball and passed the buck on to someone else. Now it is passed to me!!!
Approximately 50,000 to 60,000 people from all over the world attend this convention and plans have been made years in advance.
Because of the inexplicable mess created by Marriott at the last minute, it is doubtful we will be able to secure rooms for the dates we need to attend the convention. Our registrations and airfares are prepaid so we cannot cancel and recoup any of our money at this point, not to mention our HUGE disappointment at the loss of our vacation.
Is this customer service satisfactory to the Marriott Corporation? If not, I would certainly look at their performance in this matter and Baywood's participation in Marriott's interest.
Sincerely,
Stephen Davis
10
Feb
Posted by Stanley
I tried to get questions answered by Stephanie on the rewards #801-468-4000. She was not helpful and almost rude - not so much her words but her attitude and tone of voice. She finally transferred me to customer service where I spoke with Cindy. She could not answer all of my questions either, but was certainly more friendly than Stephanie. I have yet to receive an answer to how I was supposed to be notified that a free night certificate had been issued on 8/18/09. One girl said it expired on 12/31; the other said the expiration is 2/18/10. Why isn't there one number where multiple qu. can be addressed? I am told that I must call Rewards Service, Customer Service and Vacation Club service too. Claudia Stanley
