Posted by Anonymous
My bill has gone up 3 times this year. When I call to get it lower the representative says no we can't lower your bill, no empathy so matter of fact. As though they could care less. But of course when they were trying to get your business they were more then happy to help. So for me I want a company that will try their best to accommodate the customer not one that doesn't care about whether or not you take your business elsewhere. I spoke to more than one person they all had the same I don't care attitude. When asked to speak to a supervisor, someone else who can help I was told there is nothing that can be done. You would think they would be more accommodating during this pandemic ! I'm going to complain to the better business bureau. SMH