StubHub customer service

StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. For customer support people can visit their help topics to search for answers to questions or browse popular topics. StubHub also has live chat operating 24/7.

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Customer Service

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Phone: 866-788-2482

  • How to reach a live person:
    • Speak "customer service" at first prompt
  • Hours of Operation:
    • 5:00 AM - 8:00 PM PT weekdays
      6:00 AM - 7:00 PM PT weekends
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • You can reach the corporate office at 415-222-8400.

User Reviews

03
Jun

Posted by Frederick Snead


on 6/3/23 at 4:42AM

I purchased tickets for the Capital Jazz Festival in Baltimore Md . For June 2-3 never received any tickets talk with serval of y'all. And with no avail nothing happens for me but I'm out of 368.00$. Can y'all at least give me my money back and thank you for nothing

26
Apr

Posted by Anonymous


on 4/26/21 at 6:54AM

I have been trying to purchase tickets for over a week now. Your online site is a disaster, It does not work to apply a credit. Very dissatisfied customer.

04
Nov

Posted by TJH9986


on 11/4/20 at 12:10PM

Horrible customer service. I was refused to talk with a supervisor , I had 4 tickets listed. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. I think I'm golden and I made my sale. A few days later I'm only paid out for 1 set of tickets. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. Stubhub said they have the seats were listed until a hour past kickoff. They showed my same seats that they cancelled sold and the payout. And the exact same seats they re listed and sold for a different amount sold and the payout. And 2 hours before the game I had no listings active. If I did I woulda dropped my price or took my friend to the game. But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. I been buying and selling for 12 years with them. And never again. A million dollar company can not compensate a loyal customer a few hundred bucks. JEVAR IS WHO HANDLED MY CALL. AND TOLD ME THAT "Recine. Supervisor " would NOT SPEAK WITH ME. The worst company ever you lost me and a ton of my friends and family

29
Aug

Posted by Garcherdon1


on 8/29/19 at 8:16AM

Wish they would help. There Application crashes. Reached out to customer service twice still can't list tickets. I've been a customer for a long time and am not happy.

18
Aug

Posted by kpm


on 8/18/19 at 11:24AM

Purchased 2 NFL tickets on StubHub. I received an access code that didn't work and Customer Service asked me to give the seller a little time. I waited 2 days and tried the access code again..still nothing. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phone...and the girl from Customer Service fought with me. I had to ask for a manager. She came back and said I'm refunding your money but...and then starts fighting with me again.

Customer Service training is needed. After this experience, I'll take my business elsewhere.

View all 118 StubHub customer service reviews »
Customer Service Ratings

Based on 318 votes.

2.9

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StubHub customer service news
StubHub's Disbursement Solutions 'De-Risk' Ticket Resales

When fans decide to sell their tickets, they expect to be paid on demand. Not paying them on time is a luxury ticket resellers can't afford as consumers are quick to switch to other platforms, says Jeff Poirier, GM of music and theater for StubHub. In ...

Skilled in the Art: Quinn's Big Win for StubHub in Trade Secrets Claim, Plus: Pot Patent Handler Goes to Court

Greetings and welcome to Skilled in the Art. I'm Law.com reporter Scott Graham. It took an analysis of 7 million lines of code, but StubHub Inc. has beaten a Defense of Trade Secrets Act claim. I'll explain below. My Law.com colleagues have some cool ...

LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout

It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for ...

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