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I would like to express my disappointment with Aruba Renaissance Ocean Suites' services. We stayed there from July 24 to July 31, 2010.

1. I booked and paid for an Ocean View room, but instead got the Garden View room. When we arrived in the hotel, we were surprised to find out that we had to pay an extra $US49/night plus 15% tax to get the room with an Ocean View, that we have already paid for.

I discussed my situation with Ariana Santiago, the Sales Manager. She promised to call me back and inform me whether I could get a room with an Ocean View. She failed to call back and I was forced to stay in the Garden View room.

2. The restaurants associated with Renaissance hotels pose health hazards. There are flies in all restaurants and birds in outdoor restaurants. Nothing was done by the staff to keep flies and birds away from tables, plates and food.

3. The Renaissance Island beach poses electrical shock hazards. Some of the electrical sockets attached to palm trees are opened, disassembled, with uninsulated electrical wires sticking out of them. Please see the attached photo.

I am not planning to do business with your hotel chain anymore. Moreover, I will advise everyone I know not to do business with you.


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