Posted by bofadeez
You Trash. Been On Hold For Over 30 Minutes Already!
Marriott Rewards customer service
Quickly locate Marriott Rewards technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Marriott Rewards page at any time.
- How to reach a live person:
- Press 1
Press 4
- Press 1
- Hours of Operation:
- Mon-Fri: 7:30am-4:30pm MST
- Email:
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Click here to update this department.
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- Customer service link:
- Main Company URL:
- Description:
- You can also dial toll-free at 800-450-4442 to use their automated system (must have your marriott rewards account number)
User Reviews
24
Jun
13
Jan
Posted by Anonymous
I am a loyal Marriott traveler with over a million points and I am very disappointed in the Georgetown Marriott stay that experienced this week. I did a mobile check in with a planned conference call. I said I would be checking in at 1 with a conference call at 130. They said when checking in with your room is not ready. When I expressed concern for my call I got no response besides, "I will let you know when it is ready." At 149 I was given my key with no apology whatsoever. Completely unacceptable. When finally on the call with employees all over the world, many commented that there are other options. Marriott better get it together because business people expect professionalism. I know mistakes happen but the fact that there was no explanation, no solution, no apology, is completely unacceptable.
29
Apr
Posted by Anonymous
I call to cancelled my reservation Nereida Ortiz
I am writing to express my discomfort with the treatment I received from Nicolet in the San Antonio Marriot. This was business so I call to cancel 9 days before so you can use that room for other customer when I made my request I don't like her way.
BTW I can not understand why there no penalty charge and reimbursed the difference.I work for GM I will definitely I don't recommend the Marriot hotels.
II hope you can help me on this matter.
Sincerely
Nereida Ortiz
19
Apr
Posted by Anonymous
Hi! my name is MJ and my family and I stayed at Marriot on the riverfront in Savannah Georgia. I would like to say that the hotel was beautiful the front desk clerk by the name of Kathy Jo was the sweetest lady my family and I have ever meet. she was friendly kind and very nice.my hat is off to her for outstanding customer service skills.
08
Dec
Posted by Anonymous
I recently stayed at Courtyard Marriott in Springfield, MO on Dec 5 and due to bad weather had to stay again the night of the 6th. My daughter and 14 month old grandchild flew into Springfield on the 6th. The refrigerator in our room, 328, was not working and I had made that known to the front desk on the evening of the 5th because I knew we would need to store milk for the baby there. Needless to say we did not get refrigerator until the next day around 2:00PM. The baby needed milk and I went downstairs to ask to purchase some. The refrigerator was locked and I was told that we would have to wait until 5:00 PM to get some. I told them I did not think that this would look very good to read in local paper that baby needed milk and it was available but no one would get it for me. At that time a man went and got a key and opened a refrigerator and filled the bottle
But was ever so rude, as if he were put out to do this. I would hope that in a snow storm, such as clion that just blasted our area. We live 100 miles away and could not get home. We did, however, leave this rude place on the morning of the 7th. The only people that were nice was the lady that drove the shuttle and the housekeepers. Would appreciate a call. Thanks