Posted by Anonymous
I reported the following problem with my kindle on 12/2/22.
I have two readers, a Samson Tablet, and a Kindle Paperwhite.
When I place an order for a book, it is sent to the tablet only. The books in my Kindle library are not accessible by my tablet, and the books in my tablet library are not accessible by my Kindle.
I was informed the problem is being caused by the fact of having two accounts under the same email address. In addition, my Kindle device has been deactivated.
I was told the problem is being escalated to a higher tech support service and I would be receiving an email when their corrective actions were complete. I was told to expect the email within 24 hours, at which time I should de-register both of my devices and then re-register the devices, but not before receiving the email confirming the correction has been made.
It has now been 120 hours, and no email.
I called today (12/9 1:30 pm EST) asking for information on the problem I reported.
IT WAS DEJAVIEW ALL OVER AGAIN
I WAS TOLD IT NEEDED TO BE ESCALATED TO A HIGHER LEVEL OF SUPPORT, AND THEY WOULD CONTACT ME VIA EMAIL WHEN IT WAS CORRECTED AND I NEEDED TO WAIT FOR THE PROBLEM TO BE CORRECTED!!!
So now I am waiting again! How long, no one really knows.
The Customer Service problem tracking is pitiful.