Flag Marriott Rewards Customer Service Review

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what has happened to the Marriott corporation in the last couple of years? Customer service is lacking considerably. It was hard to even understand the man on the phone as his english was not well spoken. And his knowledge was also lacking! Then later that evening, I tried to redeem Marriott points, and that became a HUGE hassle! And the points were never used.........
I am now at the competitors hotel. Much happier!


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