Flag Marriott Rewards Customer Service Review

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The Marriott in Copenhagen charges a premium but delivfers a second rate service. In the past year I have had my luggage lost, I have been asked to go to another hotel due to over booking and i have been allocated a smoking room,so much for loyalty as a Gold Member. To cap it off they charged my credit card for a stay in December last year which never took place admitted the mistake and its now April and they have still not refunded me. I spoke to Customer Services asking to speak with Mr Marriott, their response "he is too busy"


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