Posted by Sadly,. I didn’t get the name.
I had a situation where I received an email, supposedly from PayPal, regarding a charge I did not make. I called the number indicated and was given the runaround, asking for information I could not or would not give them. Each of three calls ended with the caller saying they would handle it on their end and someone would get back to me in a week. At that point I looked up your CS number on line, called, and we determined that the email was fraudulent and they were phishing. This was all resolvsd in less than five minutes. Kudos to PayPal and your staff for the excellent service!