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I tried to get questions answered by Stephanie on the rewards #801-468-4000. She was not helpful and almost rude - not so much her words but her attitude and tone of voice. She finally transferred me to customer service where I spoke with Cindy. She could not answer all of my questions either, but was certainly more friendly than Stephanie. I have yet to receive an answer to how I was supposed to be notified that a free night certificate had been issued on 8/18/09. One girl said it expired on 12/31; the other said the expiration is 2/18/10. Why isn't there one number where multiple qu. can be addressed? I am told that I must call Rewards Service, Customer Service and Vacation Club service too. Claudia Stanley


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