Posted by Tim
I,m a monkey chasing a banana with your call tree. probably had the option to talk with a heartbeat. My bad. this sucks!!!! WTF?
Asurion customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Asurion.
29
Dec
28
Aug
Posted by Dianne
This is my 4th time calling about this dishwasher model GDF610PMJ2ES the first 2 times I was told by tech to turn off at the power box & leave off for 10 min then turn back on which I did and it worked.The reason was When I pushed the start button after like 3 seconds it started blinking & would not stop or turn on. This time I turned it off, came back in the house and thought about how crazy that sounds & it's ridiculous to have to do that. See I live alone and only use it 2 or 3 times a month just to keep it working. Was told it needs to run once a week. I'm 67 and I've never had a dishwater act like this & behinds it has not always acted like this. I've had it almost 3 years. Anyway after thinking this is nuts flipping the switch and waiting 10 min so I flipped it back on and then the whole panel across the front of the dishwasher lit up and it beeps every 1 min. IT WILL NOT TURN OFF. I am leaving the power switch on because I want service person to see how it's acting. Oh and also the 'running once a week theory' is wrong because how about ppl with summer and winter homes where no one is there for months at a time...
First call on 26th around 9:00 am Eastern time I called Asurion got a nice young lady told her the whole story and she set up an appt for Wed 28th with Norman electronics. While out Norman called said can't come Wed will be Friday. I called back to Asurion maybe between 12 and 1:00 pm to see if they can find someone to come sooner. After telling her the story she puts me on hold and comes back saying I have an appt on Wed with Norman AFTER I told her NO I don't it was moved to Friday so had to go over the story again. Then on hold comes back makes appt with GE and gave the #800-626-8690. I forgot this part that immediately after hanging up from first call I got text and email confirmation for Wed appt with Norman (but they called & changed to Fri). So I hung up thinking GE is coming Wed oh and she said she will cancel Friday appt with Norman. SOOOO after 3 or 4 hours I do not get an email or text to confirm Wed appt with GE so I called the # she gave. Got hung up on (by phone system not a person) after holding 6 min. Called back held on for another 6 min then said leave name & # will call back. HAHA that never happens. So I call back Tuesday morning to Asurion to see if I really do have an appt I got a man this time and was told I have appt with GE and Norman was cancelled for Friday. I called GE # and got someone and lo and behold they HAVE NOTHING for me. NO APPT. I also called Norman back to see if they were cancelled and that was a BIG NO. So as of today I have an appt for Friday with Norman Electronics. I do solemnly swear I will never buy another warranty with this company..I'm not done by no means of spreading the word about them and all this. You say calls may be recorded well please see if mine were and listen to them. Truly incompetent customer service and the 2 tech ppl. The only good person was the lady I talked to first thing Monday morning.
02
Apr
Posted by StaciHi
Contacted Asurion to replace phone when I severely damaged it during a move. Damaged the housing cracked screen glass falling out of the corners of my phone . Cut my hand on the glass and scratched my face. After 11+ yrs of paying for full coverage insurance they don't have my model, Samsung Note 8, in stock it'll be a week or so to replace it their not sure when it will be they'll let me know...huh? Ok then upgrade me to the next device, no we don't do that. We can give you an S8. So you want to downgrade my phone and with something that doesnt even have the same features. No sorry thats unacceptable. Sorry to bad then.... Sounds like I need an attorney. If my grandkids cut themselves on this device, obviously I'll try to keep them from the phone but I don't always see them grab it, I don't usually have to guard it, there will be an attorney involved for sure.
14
Mar
Posted by Bradley
A Representative employ..Name Claire gave me the best phone experience I have had in a long time,after being on the phone almost a total of 4 hours with others trying to get help with my mom P.C Claire got us good in 30 minutes and she was a pleasure and very patient with us..Claire's a STAR
13
Mar
Posted by Anonymous
I cannot begin to express how frustrated and disappointed I am with the service and support I have received, or not received, from Home Depot and Asurion to repair our Samsung Dishwasher. We purchased the dishwasher in November of 2014 and have had issues from the beginning. Multiple service calls and complaints have only resulted in more service calls'¦and none of them have resolved the problem. We have not been able to use our dishwasher for almost 3 months now, and the technician came today and was again unable to repair it. I want this dishwasher replaced. We purchased a 5 year extended warranty'¦and 3 years after our purchase it is still not working.
31
Dec
Posted by Sabrina M
I recently left a review concerning my bad experience with Asurion representatives however I have to tell you all. They're not committing theft at all. I contacted the corporate offices via email. I was responded to by one of their higher up customer service professionals. I was assured that I was being asked for an affidavit and ID because of precautionary measures that the company has to take to deter fraudulent claims. It absolutely made more sense than what was originally told to me by an unprofessional associate who just hung up on me when questioned about it. I was also insured that there will be a full investigation about representatives hanging up on customers. Whether accidentally or purposely is the focus. This company is absolutely very dedicated to helping their customers. Nevertheless,they have to be notified of issues or they're unable to handle them. My advice to everyone out there who uses Asurion stay persistent and make sure you're in contact with the right people otherwise you will feel like I did about this company for a long time. So I apologize to you all for my swift and uncalled for lashing out on this company on my previous review and please except my sincere apologies.They resolved my issues, responded to my concerns and addressed them. So I give them 10 stars for superb customer satisfaction. I'm a woman of integrity and by no means did this company ask me to repost my review. Reviews are ours not the company's in which we post about and it's only right for me to give them the credit they deserve for handling my concern. I just wanted to share this with all of you. Always speak your opinion and if you are in error let it be known. Life happens to all of us, it's what we do that matters. Happy New Year's everyone.
30
Dec
Posted by S.Moss
I don't know who will rate this company 5 stars but good for you all. This Asurion is committing theft by deception taking premiums and harassing customers for affidavits and ID and not filling claims because we refuse to be held liable for their bad business practices. If customers can't verify PIN there's no need to move forward on claims. I'm a customer that verified my PIN and address and sent them the ridiculous documentation and I still had a unprofessional no class having representative to hang up the phone in my face. Because I asked her why are we having to send affidavits and ID because of their bad business practices. Anybody can get another person's address from all types of sources but people can't get in your brain where your PIN exists. Besides who will go to that extreme to get a phone on someone else's account. Its unheard of. Asurion commits fraud in that they collect insurance premiums monthly and will not replace damaged phones without hassling consumers. That's criminal theft by deception and it's bad business.
30
Oct
16
Mar
Posted by Terll18
Absolutely the most frustrating company I have ever dealt with. They will not call you back. They send e mails requesting information they never gave you. They re- Send the same e mails with no real response. It took me three weeks to get someone to our home last month and now, four weeks later, we are having the same issue. It has now been eleven days since I started with the Home Depot and asurion for my Appliance to get repaired again. I told THD to disassociate itself from such an incompetent repair company. Totally useless. FRUSTRATED IN FLORIDA.
27
Feb
27
Nov
Posted by Frustrated
These people intend to cheat you. First I call in a claim and I didn't know the model of the phone. It turns out it was an Apple IPhone 6 Plus, not a model 6s. I get the affidavit with the model number and verification info. I give them my drivers license. I submit the claim. No response in 3 hours like they promise. I check online after 20 hours and it says my the phone I sent the info online about did not belong to me. I revibtacted the. And they said because the model number we originally guessed on did not match the actual model that we had to start a brand new claim. So I submitted everything again. No response. It has now been 24 hours. The CFPB should look into Asurion's deceptive practices. Or if any class action attorney is reading these posts, I am happy to cooperative. Asurion has procedures designed to cheat people.
18
Nov
Posted by IRRITATED
I was told by Asurion that once my defective phone was scanned at UPS drop off within 72 hours
I would recieve a gift card from Walmart for new phone. Today I called and they said they received the phone but was put on hold to verify that I sent the correct item back and it would be another 5 business days before I would receive a gift card. I asked to speak to a supervisor who was useless and made the statement that he could not over the computer.
I called the corporate office but no one has returned my call. Asurion is a very poor excuse
for customer service. You buy a phone and pay for the insurance but then get the run around when you have to use the insurance.
09
Oct
Posted by Anonymous
My computer was sent to you to be repaired. Slow progrmas when on the internet. Claim #9766479. It was an HP All-in-one purchased from Office Depot in Conyers.
I am not real clear what you did. But it is exactly the same as when I sent it in. The problem was not fixed. The only difference I can see is that it was took back to Windows 8 and is nolonger eligible for the free windows 10 upgrade. That was on it when it was shipped. Some of my programs were still loaded, some were not. I just bought me a new computer, since this one aparently can not be fixed.
04
Oct
Posted by KIWI
10/4/16. Made 4 calls today. Phone was hung up on me 4 times. Each return call, I had to repeat all info to a computer. Finally had Verizon get me to a human. She was nice and transferred me to warranty department. Technical Dept picked up phone and told me he would transfer me to warranty. I was told that he did not have authority to replace phone and transferred to another person. He told me that they only honored the warranty the same period as the manufacturer. Waste of money to insure with Addition.
04
Oct
Posted by Tom
The Asurion customer service is awful. They claim my order was received 7 hours ago, when in reality, I have a confirmation email of receipt 24 hours ago! I received an email saying I was ready to take the next step, so when I try to do so electronically, I get the following message, "Your claim has been submitted for review and we are working to provde an update as soon as possible. Currently, your claim has been with us for 7 hours (not true with evidence to prove) and we expect to provide a response via email or automated voice message no later than 10/05/16 at 9:24 PM CST.
Who does business like this? I think we need to boycott all carriers using Asurion. This is horrible service and this is insurance I am required to take by Sprint...bye bye Sprint.
19
Sep
Posted by SCAMMED
Assurion is awful! They have given me the biggest runaround for weeks about a claim. They say they will call back within 3 business days and I never hear from them! The Monster Cable for an iPhone was missing out of the envelope when they received it from UPS and they expect me to do all the research for them. I've been back and forth between UPS and Assurion (warranty from Target) and have spent hours on the phone with both of them and I still don't have an answer to when will I receive my $39.99 gift card. It has been extremely frustrating!!! No email available for them either. I have to go through the phone menu, which the options don't pertain to my situation.
16
Sep
Posted by Average Joe
Horrible experience! They tried to send me my refund using email like 3 or 4 times it was no successful. Then I told them to mail me the check I was suppose to get it 7 -10 business days. I never received it. Called again the reissued another check. Finally got the check... but when I went to cash it. It would not go through. Bank tried it a couple times then said it was fraudulent. So now I'm back to the phone games. It has been several months soon going on a year.
16
Sep
13
Sep
09
Sep
20
Aug
Posted by Stung badly
I filed a claim today for my iPhone 6S 128G which was stolen on my first day abroad and only day in Hong Kong, and I was informed that my model was backordered, and therefore rather than receiving a replacement mailed to me (actually my husband in the States) within 48 hours, there was NO date on which I could expect to receive a replacement. So, I got an Asurion rep through online chat (obvs b/c my phone was stolen, I could not call and speak to a rep) who was condescending, rude, and surly; he even ended the chat abruptly without allowing me to type "thank you" and "goodbye." I explained to the Asurion rep that the color of the iPhone was the least of my priorities and that I would happily take any color at which time he informed that no 128G iPhones were available and then ended the chat. I have been bothered all day about the rep's attitude and every condescending and rude remark or answer he made. I have also been heartsick about the loss of my phone: it is or was my lifeline containing every vital piece of information about my life, my first and only line of chronicling my month abroad through its internal camera and access to social media, and my only device I could use to communicate with anyone (I am borrowing a laptop right now). I still cannot believe when I asked if he had any suggestions on how I could go about getting a replacement to me in China that he told me to go buy a new iPhone. His tenor was such that $900 was some paltry amount, and I was overreacting about having my cell phone stolen. He thought I was "ridiculous" for asking if I could possibly get a replacement while I was here abroad and wondering if they could possibly mail it to me here (at my cost until I learned it could exceed $1000 to have it shipped here). His words were "very inaccurate and wrong' (talk about overkill and redundancy) in regards to the information I received from an AT&T rep that any authorized user of our account could procure a replacement at one of our local AT&T stores. "We make it clear and obvious" that the only way to get a replacement is through the online claims process.
I would have taken this disheartening news at face value, but his attitude niggled and ate away at me all day. It is enormously frustrating and hard to believe that no models are available--they are all backordered--and thus, I have no idea when and if a replacement will arrive. I care because my family will be joining me on Sept 9, and by any reasonable stretch of the imagination based on their promise of overnight replacement, I was thinking my family could bring me my replacement. Finally, I ran an online search on Asurion's policies and customer service/satisfaction. Much to my great chagrin, people have such a difficult time getting their devices replaced. Apparently, the "backordered" status is a standard operating tactic and not a temporary shortage situation that has arisen. The online claim is only the first of many steps one needs to take before the replacement process even begins. There is so much red tape including affidavits that Asurion itself neglects to send to its policy holders. When and if people finally get replacements, they are often not their original models but lesser models or refurbished ones.
Needless to say, it has been a tough day. To learn that Asurion will make it as difficult as possible for me to get my rightful replacement is hard enough to accept, but to have endured such unwarranted and rude treatment from one of their online reps was an added kick to my stomach. Since the inception of the first iPhone model, I have gotten a new updated model every two years, and not once have I ever broken or lost a phone yet I continue to purchase insurance. My daughter has broken several phones, and we used to be able to walk straight into the local Apple Store and walk out a half hour later with a replacement. Why has it come to this? Why are the four major cellular companies contracting with such an uncooperative and unreliable insurance company? Asurion, whose priority is to sell as many policies as possible while avoiding/neglecting as many claims as possible. I hear their annual profits have soared in the last fiscal year while consumer satisfaction has declined to shameful levels.
Will I ever recover from this experience and get a replacement?
18
Aug
Posted by Anonymous
Received a package with a new phone in it at a our business address. It has no name as to who ordered it, we have over 200 employees. You can't email for help to Asurion without knowing the carrier or phone number. When you are finally able to find a phone number after trying several found on Google, you can't get past the automated teller without a phone number for the phone. I have finally found a phone number with a human being, but she can't find anything either without providing the phone info, she has to go through all the carriers and departments to see if she can help me...
08
Aug
Posted by Anonymous
After two unhelpful assistants at the number I accidentally got connected with Benjamin with Verizon who was clear, courteous, enthusiastic and very knowledgable. He very kindly connected me to another very helpful, clear, courteous and knowledgable assistant, Lauranne with Sprint who provided me with a comprehensive answer to my question. Lauranne definitely stands out in the Asurion customer service department and I really appreciate her assistance. Thank you.
