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I was told by Asurion that once my defective phone was scanned at UPS drop off within 72 hours
I would recieve a gift card from Walmart for new phone. Today I called and they said they received the phone but was put on hold to verify that I sent the correct item back and it would be another 5 business days before I would receive a gift card. I asked to speak to a supervisor who was useless and made the statement that he could not over the computer.
I called the corporate office but no one has returned my call. Asurion is a very poor excuse
for customer service. You buy a phone and pay for the insurance but then get the run around when you have to use the insurance.


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