Posted by Tim
I,m a monkey chasing a banana with your call tree. probably had the option to talk with a heartbeat. My bad. this sucks!!!! WTF?
Asurion customer service
Asurion is a service company providing insurance for electronic devices such as mobile phone, tablets and appliances. Asurion also offers an extended warranty program for electronic devices. Asurion has a popular frequently asked questions web page for customer support as well as phone and an online support form.
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User Reviews
29
Dec
28
Aug
Posted by Dianne
This is my 4th time calling about this dishwasher model GDF610PMJ2ES the first 2 times I was told by tech to turn off at the power box & leave off for 10 min then turn back on which I did and it worked.The reason was When I pushed the start button after like 3 seconds it started blinking & would not stop or turn on. This time I turned it off, came back in the house and thought about how crazy that sounds & it's ridiculous to have to do that. See I live alone and only use it 2 or 3 times a month just to keep it working. Was told it needs to run once a week. I'm 67 and I've never had a dishwater act like this & behinds it has not always acted like this. I've had it almost 3 years. Anyway after thinking this is nuts flipping the switch and waiting 10 min so I flipped it back on and then the whole panel across the front of the dishwasher lit up and it beeps every 1 min. IT WILL NOT TURN OFF. I am leaving the power switch on because I want service person to see how it's acting. Oh and also the 'running once a week theory' is wrong because how about ppl with summer and winter homes where no one is there for months at a time...
First call on 26th around 9:00 am Eastern time I called Asurion got a nice young lady told her the whole story and she set up an appt for Wed 28th with Norman electronics. While out Norman called said can't come Wed will be Friday. I called back to Asurion maybe between 12 and 1:00 pm to see if they can find someone to come sooner. After telling her the story she puts me on hold and comes back saying I have an appt on Wed with Norman AFTER I told her NO I don't it was moved to Friday so had to go over the story again. Then on hold comes back makes appt with GE and gave the #800-626-8690. I forgot this part that immediately after hanging up from first call I got text and email confirmation for Wed appt with Norman (but they called & changed to Fri). So I hung up thinking GE is coming Wed oh and she said she will cancel Friday appt with Norman. SOOOO after 3 or 4 hours I do not get an email or text to confirm Wed appt with GE so I called the # she gave. Got hung up on (by phone system not a person) after holding 6 min. Called back held on for another 6 min then said leave name & # will call back. HAHA that never happens. So I call back Tuesday morning to Asurion to see if I really do have an appt I got a man this time and was told I have appt with GE and Norman was cancelled for Friday. I called GE # and got someone and lo and behold they HAVE NOTHING for me. NO APPT. I also called Norman back to see if they were cancelled and that was a BIG NO. So as of today I have an appt for Friday with Norman Electronics. I do solemnly swear I will never buy another warranty with this company..I'm not done by no means of spreading the word about them and all this. You say calls may be recorded well please see if mine were and listen to them. Truly incompetent customer service and the 2 tech ppl. The only good person was the lady I talked to first thing Monday morning.
02
Apr
Posted by StaciHi
Contacted Asurion to replace phone when I severely damaged it during a move. Damaged the housing cracked screen glass falling out of the corners of my phone . Cut my hand on the glass and scratched my face. After 11+ yrs of paying for full coverage insurance they don't have my model, Samsung Note 8, in stock it'll be a week or so to replace it their not sure when it will be they'll let me know...huh? Ok then upgrade me to the next device, no we don't do that. We can give you an S8. So you want to downgrade my phone and with something that doesnt even have the same features. No sorry thats unacceptable. Sorry to bad then.... Sounds like I need an attorney. If my grandkids cut themselves on this device, obviously I'll try to keep them from the phone but I don't always see them grab it, I don't usually have to guard it, there will be an attorney involved for sure.
14
Mar
Posted by Bradley
A Representative employ..Name Claire gave me the best phone experience I have had in a long time,after being on the phone almost a total of 4 hours with others trying to get help with my mom P.C Claire got us good in 30 minutes and she was a pleasure and very patient with us..Claire's a STAR
13
Mar
Posted by Anonymous
I cannot begin to express how frustrated and disappointed I am with the service and support I have received, or not received, from Home Depot and Asurion to repair our Samsung Dishwasher. We purchased the dishwasher in November of 2014 and have had issues from the beginning. Multiple service calls and complaints have only resulted in more service calls'¦and none of them have resolved the problem. We have not been able to use our dishwasher for almost 3 months now, and the technician came today and was again unable to repair it. I want this dishwasher replaced. We purchased a 5 year extended warranty'¦and 3 years after our purchase it is still not working.