USAA customer service

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Customer Service

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Phone: 800-531-8722

  • How to reach a live person:
    • Keep pressing 0 through all messaging. Took me three times.
  • Hours of Operation:
    • Mon-Fri: 7am-7pm
      Sat: 8am-4:30pm
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
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User Reviews

23
May

Posted by Clintonmizell292


on 5/23/21 at 7:01PM

Feeling frustrated ive recently opened up a new account with usaa bank an as soon as i tried to login it locked my account when i call im put on hold an then in middle of a sentence with a rep it goes to holding an then im told i didn't pass the identity verification i wasn't asked any type of question at all i give my info an was put on hold then told this an they couldn't even patch me to a supervisor i was told id have to call back an sit on hold for another hour an a half

29
Jul

Posted by Anonymous


on 7/29/16 at 5:34AM

Feeling frustrated because I received a new card in the mail with a chip in it when my old card expired. I have had nothing but issues when using this card. I can't pay any of my bills with it and it does me no good to have it. I guess I will be switching banks. SMH

08
Dec

Posted by The Accused Scumbag Thief


on 12/8/15 at 10:37AM

Unbelievable!! In error, they make a deposit of two hundred dollars into my account in April 2015. I didn't notice the error. That's MY FAULT. I should have noticed it. No dispute with that. Then, in November 2015 they find their error and remove the $200 without any notice or communication. This causes my mortgage check to bounce with included fees. To make things worse, they now have a six day hold on deposited funds into the account that they will not remove, saying that it is not related to their error! So far, just a case of bad customer service. But the last person I talked with from the "management" for customer service told me "It's not our responsibility to advise you that we are removing funds you knew you shouldn't have had." Wow! Now I'm a scumbag thief! There are a lot of people out there who would do exactly what she is accusing me of. I don't doubt that for a second. But, I'M NOT ONE OF THEM!

27
Oct

Posted by Anonymous


on 10/27/15 at 1:04PM

I have been with USAA since the '70's and never have I been subjected to such a rude, unprofessional, mocking agent. His name is Sean Mulligan . I am surprised that USAA would have someone that unprofessional representing USAA.



Carla DeVaughn

23
Sep

Posted by Snowden Edward


on 9/23/15 at 11:48AM

This is the fax for claims but if you put your policy or claim number on the document it should get to the right person within an hour. Delays for all incoming faxes are due to central fax number. If you fax something at 1pm, an employee usually receives your fax by 2pm. Your USAA claim # if you don't know it is your member number followed by a "-(dash)" and three numbers

View all 33 USAA customer service reviews »
Customer Service Ratings

Based on 62 votes.

3.1

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Hours of Operation

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USAA customer service news
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