Aetna customer service

Aetna is a healthcare company offering managed services and consumer direct health care plans. Aetna is based out of Connecticut and is a Fortune 100 company. Aetna's support consists of a web page for frequently asked questions as well as a toll-free support number.

Leave a Comment
Update this Listing

Customer Service

Update this Department Add a Comment

Phone: 800-872-3862

  • How to reach a live person:
    • Just dial "0" when recording begins
  • Hours of Operation:
    • Mon-Fri: 8am - 6pm CST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

18
Dec

Posted by Dewayne


on 12/18/23 at 2:20PM

I want to cancel plan

07
Sep

Posted by Anonymous


on 9/7/16 at 2:28PM

My husband has cancer. We have been on Aetna for several years. We had to convert to Aetna COBRA policy and we're told there would be no break in our coverage. He was supposed to start his chemo drug four days ago and we have gotten nothing but the run-around on getting it filled which as of yet has been filled. I have spent many hours trying to give the information requested only to find more information is needed. Meanwhile, we wait and hope the delay in treatment is not making his cancer worse. How does get his medication expedited?!

11
Jun

Posted by JTH


on 6/11/16 at 8:42AM

Issues Galore w/ Aetna's Log in. Have made numerous attempts to reset my password, Never allowing me to view my "Letters", etc..beyond words to describe! Guess this Fabulous Ins. Company will have to "mail" me my Papers work, in order for my FMLA claim to be completed.
So far, a Horrible experience to say the least.

03
May

Posted by MsnaAlfy


on 5/3/16 at 10:16AM

Most retarder reason they didn't process payment was because I have medical through the government my kid went to the ER and Aetna stopped they payment first off it's my exes insurance not mine he should get billed second what retards do they not have a computer and Internet to research partnership health plan which is medical from the government and is now secondary medical insurance

07
Mar

Posted by Anonymous


on 3/7/16 at 4:48PM

I need my insurance card!!! I work at Cheesecake Factory, and need it. I am deaf do cannot call. Please contact me

View all 196 Aetna customer service reviews »
Customer Service Ratings

Based on 389 votes.

2.5

Get Immediate Help

Have a Aetna question? Get immediate Aetna support from HelpOwl.com.

Got an Idea?

Have an idea for Aetna? Submit, rate and comment on Aetna ideas by visiting IdeaIncite.com.

Corporate Office

Locate the Aetna corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Customer Service Scoreboard

See detailed Aetna customer service rankings, employee comments and much more from our sister site.

Aetna customer service news
UnitedHealthcare, Aetna fined by DOBI

UnitedHealthcare and Aetna Health were fined $2.5 million and $350,000, respectively, this year for violating state health insurance laws. The fines were levied by the state's Department of Banking and Insurance. UnitedHealthcare and its affiliates, ...

Sanford moving outpatient offices to Aetna building

Sanford Health has purchased 25,000 square feet of the Aetna building in northeast Bismarck. The 1800 E. Interstate Ave. building will house the hospital's behavioral health, occupational therapy, physical therapy, speech, lymphedema and outpatient ...

Aetna and Montefiore reach deal to preserve patient coverage

Aetna and Montefiore Health System have reached a deal to preserve coverage for thousands of New Yorkers. The insurer and health system announced the deal just as a deadline loomed. "We are pleased to jointly announce that Montefiore Health System ...

Related Companies

Listings for companies similar to Aetna: