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The Asurion customer service is awful. They claim my order was received 7 hours ago, when in reality, I have a confirmation email of receipt 24 hours ago! I received an email saying I was ready to take the next step, so when I try to do so electronically, I get the following message, "Your claim has been submitted for review and we are working to provde an update as soon as possible. Currently, your claim has been with us for 7 hours (not true with evidence to prove) and we expect to provide a response via email or automated voice message no later than 10/05/16 at 9:24 PM CST.

Who does business like this? I think we need to boycott all carriers using Asurion. This is horrible service and this is insurance I am required to take by Sprint...bye bye Sprint.


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