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10/4/16. Made 4 calls today. Phone was hung up on me 4 times. Each return call, I had to repeat all info to a computer. Finally had Verizon get me to a human. She was nice and transferred me to warranty department. Technical Dept picked up phone and told me he would transfer me to warranty. I was told that he did not have authority to replace phone and transferred to another person. He told me that they only honored the warranty the same period as the manufacturer. Waste of money to insure with Addition.


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