Posted by Jd.darrell
I went to the Hooters in Concord NC for all you can eat wings on November 24 and was totally disappointed with the results!! I could only Order 10 wings in the beginning ( when you buy 10 wings on Monday or Wednesday you get 10 free and they bring all 20 out together) and ONLY 6 wings on the refills!! If I'm spending more money (19.83) than the buy ten get ten free( 17.99) I should at least get to order 20 wings in the beginning!! I'm not planning on paying more money and eating less wings!! That's stupid!! The refills( 6 wings ) were taking an average of 30 minutes!! I was sitting there for an half an each time with no wings!! The hourly manager told me the ticket time for 6 wings was about 20 minutes. My first complaint is if I had been able to order 20 wings in the beginning, I wouldn't had been wit wings for very long!! 2nd, when I told the hourly manager. Somebody should go back and the kitchen get the HOT food out, he implied HIS job was to seat the guest ( so they could rung up and hooters gets the sales) but to jump back in the kitchen to help them!!! 3rd, shouldn't a Salaried Manger been in the building?? It was Black Friday and Hooters had a All you can eat wings promotion and no one thought that the hourly kitchen staff might not show up!!! I don't blame the hourly manager, I blame the General Manager and the Regional Manger!! They sat poor Marcus up for failure by not staffing the restaurant with a Salaried Manger. The Gm was probably on vacation and the other Salaried manager's were probably given the Friday night off!! What a horrible way to run a restaurant!! The Gm should be fired and the Regional should work in the kitchen to make sure Hot food gets served to the customers in a timely matter!! That was the Concord NC location!!