Sony customer service

Sony is a global electronics manufacturing company. Sony makes consumer electronic products ranging from gaming systems, televisions, stereo headphones and personal computers. Sony offers customer service and technical support via a toll-free number, chat support and online support form submission.

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Cameras, Camcorders and Digital Imaging Products

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Phone: 800-222-7669

  • How to reach a live person:
    • Keep pressing 0 (3 times for me) and ignore the error messages
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • In Spanish: 1-800-222-7669 - Follow the (English) voice path for your product, and then select the option for Spanish support -Hours: Mon-Fri 9:00AM-10:00PM / Sat 10:30AM-7:15PM EST

Home Audio/Video & Remote Controls

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Phone: 800-222-7669

  • How to reach a live person:
    • Keep pressing # and ignore their messages until they say, "Sorry, but I'm having trouble helping you" and then you will be transferred.
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • In Spanish: 1-800-222-7669 - Follow the (English) voice path for your product, and then select the option for Spanish support
      Hours: Mon-Fri 9:00AM-10:00PM / Sat 10:30AM-7:15PM EST

Mobile Phones - Sony Ericsson

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Phone: 866-766-9374

  • How to reach a live person:
    • Press 1
      Press # when prompted and a person will pick up
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
    • This information has not been added.
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Monitors (Displays)

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Phone: 866-357-7669

  • How to reach a live person:
    • Press # until they transfer you (took 3 times for me)
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
    • This information has not been added.
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Television

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Phone: 800-222-7669

  • How to reach a live person:
    • Keep pressing # and ignore their messages until they say, "Sorry, but I'm having trouble helping you" and then you will be transferred.
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
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VAIO Pocket Music Player

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Phone: 888-476-6972

  • How to reach a live person:
    • Keep pressing # and ignore their messages until they say, "Sorry, but I'm having trouble helping you" and then you will be transferred.
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
    • This information has not been added.
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Blu-ray Disc Player

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Phone: 866-909-7669

  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 4 times.
  • Hours of Operation:
    • Not sure. Tried calling at 4:45AM PT and the message said to call back later.
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
    • This information has not been added.
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BRAVIA Internet Video Link

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Phone: 866-918-2485

  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 3 times.
  • Hours of Operation:
    • Mon-Fri 9:00AM-10:00PM EST
      Saturday 10:00AM-8:00PM EST
      Sunday Closed
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
    • This information has not been added.
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BRAVIA Television

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Phone: 800-222-7669

  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 4 times.
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM EST
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

Car & GPS Navigation

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Phone: 800-222-7669

  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 3 times.
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
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CLIE Handheld

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Phone: 877-760-7669

  • How to reach a live person:
    • This is a direct number
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
    • This information has not been added.
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Computers - VAIO

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Phone: 888-476-6972

  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 3 times.
  • Hours of Operation:
    • Monday - Saturday 11:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
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Entertainment Robot / AIBO

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Phone: 800-427-2988

  • How to reach a live person:
    • This is a direct phone number to a live person.
  • Hours of Operation:
    • Mon-Fri 9:00AM-10:00PM EST
      Saturday 10:00AM-8:00PM EST
      Sunday Closed
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
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Konica Minolta Cameras and Related Products

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Phone: 877-462-4464

  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 3 times.
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
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LocationFree

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Phone: 866-925-7669

  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 3 times.
  • Hours of Operation:
    • Mon-Fri 9:00AM-10:00PM EST
      Saturday 10:00AM-8:00PM EST
      Sunday Closed
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
    • This information has not been added.
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mylo Personal Communicator

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Phone: 866-420-7669

  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me 3 times.
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
    • This information has not been added.
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PlayStation

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Phone: 800-345-7669

  • How to reach a live person:
    • Press 0
  • Hours of Operation:
    • Monday - Saturday 6am-8pm PT
      Sunday 7am-6:30pm PT
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
    • This information has not been added.
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Portable Audio/Video (Headphones, Players, Radios, Recorders)

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Phone: 800-222-7669

  • How to reach a live person:
    • Keep pressing # and ignore their messages until they say, "Sorry, but I'm having trouble helping you" and then you will be transferred.
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

Portable Reader System

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Phone: 866-962-7669

  • How to reach a live person:
    • Keep pressing # and ignore their messages until they say, "Sorry, but I'm having trouble helping you" and then you will be transferred.
  • Hours of Operation:
    • Mon-Fri 8:00AM-12:00AM
      Sat-Sun 9:00AM-8:00PM EST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

02
Jan

Posted by Anonymous


on 1/2/24 at 6:57AM

Hello, i purchased my sony TV 55X8000G in the month and year of Aug 2019. Then i activated extended warranty in Sep 2019. Warranty was active until last year. i didnt receive any folloup call or assistance to renewal the warranty period. Now it is out of warranty from past 1 year. However now TV display is not working. when i apprach sony service center they are stating that that is pannel issue i have to pay arounf 27k to fix the issue. I need a support from sony to get discount the service price. kinldy confirm sony products can be used only for 3 years from the date of purchase.?

13
Sep

Posted by Mohli


on 9/13/23 at 5:41AM

hello I'm having a problem on my PS5, it no longer turns on which is strange because it's hot it's neither a problem coming from the TV nor the cables but beautiful is indeed the piece of the console I want send my ps5 back to sony to have it repaired

07
Sep

Posted by norm_norm8


on 9/7/23 at 8:30AM

My ps5 has worked for almost 2 years this is the first problem I've had. The ps5 turns on and still works but when connecting it to the tv it says no signal. When I press input it says ps5 but when I press it says no signal.

03
Jun

Posted by Anonymous


on 6/3/20 at 9:56AM

I am having a problem reaching you I bought a $50 PlayStation card and gave the codes to my grandsons and it states that it's already being used. I signed up with PlayStation just to get the codes I'm a grandma and I don't own PlayStation my grandsons in New York have PlayStation and they can't get the codes so now I'm out of $50 dollars which I find to be outrageous. So where exactly did my $50 dollars go I'm signed up with y'all just so I could redeem the codes

16
Jan

Posted by Sony netflix


on 1/16/19 at 9:21AM

I have a new Sony tv I want to turn Netflix Can u help me

View all 210 Sony customer service reviews »
Customer Service Ratings

Based on 412 votes.

2.6

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