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I just contacted Mr. Coffee for the 2nd time today. 1st was about a coffee pot that we purchased and the 2nd call was about the replacement coffee pot (first one "went" after less than 6 months, they sent me the same model, this time, less than 4 months!)coffee pot they sent... After years of following "family tradition", I can honestly say I will likely never purchase another "Mr. Coffee" brand coffee maker ever again....I do have to say that as far as customer service, their reps are great and they are sending me a new model number and everything but I can't help but wonder (I am somewhat pessimistic) if/when this new one is going to "go" on us....
When it does though, I am going out and buying a better machine...I like my coffee and need a coffee maker that I feel I can rely on...one that doesn't have the hot plate "chipping" when being cleaned with NOTHING but a microfiber dish cloth, one that within 2 weeks the "on/off" switch stopped turning on right away, and I could continue but the list is way to long. HOPING, although as stated, I am a pessimist lol, that this new "model" that they're sending is at least 50% better than the one we originally bought and then had to have replaced and are now having replaced AGAIN!!


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