Wacom customer service

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How to reach a live person:
- Press 4
  Press 2
Hours of Operation:
- Mon-Thurs: 7:30am-5pm PT
  Fri: 8:30am-5pm PT
Email:
- This information has not been added.
  Click here to update this department.
Customer service link:
- Click Here
Main Company URL:
- http://www.wacom.com
Description:
- This information has not been added.
  Click here to update this department.

User Reviews

Oct

Posted by Twome

on 10/11/16 at 5:58PM

This place leaves a lot to be desired with their customer services. I needed a driver for my tablet it wasn't on the list, they didn't recognize my email or password. The 1st phone number wanted me to take a survey about travel and insurance. The other number I called NO answer.

Oct

Posted by fu

on 10/21/14 at 6:20PM

Wacom customer service wasted my entire day1,had me photograph the intuous pen that fell apart in my hands
2, had me travel to the retail store of purchase to get original receipt
only to tell me they changed there mind about replacing there defective product!

Jul

Posted by Angry Buyer

on 7/22/14 at 1:48PM

Awful service. Told to restart, and reinstall, all of which are google searchable and unhelpful. Had a beachy person who tell me its non of their responsibility because all they can do is above, and they will only help you if you're using Photoshop and other "supported" programs. Told me that its my computer's fault. Rude, impatient, stinky service,

Nov

Posted by Anonymous

on 11/25/13 at 7:21AM

Had similar problems trying to get someone who could actually help on the line. dialed the extension 105 and someone finally answered, but it was their shipping department.

was given another extension to dial. 144 is the desk of the head of customer care. had to leave a message.

why do they bother posting hours of operation if no one is at their desk?

Feb

Posted by Anon

on 2/25/13 at 8:27AM

Had one hell of a time trying to get a hold of any one, I tried random 3 digit sequences and then finally got someone who was at there desk to only be sent to someone who want not at there desk.

Names more than likely spelled wrong.

102, not valid

105, someone answered! (transfered me to some one who could help.

trransfered me to sharry becker, had to leave a message at he voicemail.

106, karry coaler, message box
107, anohter mail box
108, message center
109, rob brown, mail box
110, message center
111, sh1pping and delivering
112 travis at customer care
113, some persons mail
114, edgard carabahall, main box
115, paul strut, voice mail
116, not valid

123 is message center

222 none

View all 6 Wacom customer service reviews »

Wacom customer service

Customer Support

User Reviews

Oct

Posted by Twome

Oct

Posted by fu

Jul

Posted by Angry Buyer

Nov

Posted by Anonymous

Feb

Posted by Anon

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