Posted by Anonymous
Verizon's the worst cell service ever!!!!!!!!!!!
Verizon Wireless customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Verizon Wireless.
29
Jun
25
Jan
Posted by Steve
So today I paid my Cell Phone with Steve at the Palmdale Office across from Applebees.
However Every time I come into this office,STEVE is Very Nasty. I have been a CUSTOMER since the Early 1990 and I never had problem with any one except him. Today he told me my ATM card was DECLINE,and I told him to input it in again,he did however he input it in Wrong again. I told hime to give me the LAP TOP,so In inter my information without any problem. No one needs to be treated with this DISRESPECT,Im 60yrs old have Grand kids his Age. This is not how Customer should be treated.
03
Sep
17
Jun
23
Jan
Posted by Anonymous
I have had a v.w. acct for 5 years plus, but for computer only, using a jetpack & number. My phone is with another carrier. I need to reach either tech or customer support, but when I call the 800 # on my bill, "she" says my (phone) number is not an acct with Verizon, & I'm automatically disconnected. I've called in the past & easily reached a live person to help me. Have tried to call repeatedly today, same result. So what the heck do you suggest that I do to reach your customer support ppl for help with my wireless acct question????
18
Nov
Posted by Anonymous
I understand I owe money for phones and free tablets.now my bill is extremely high and I have phones from Verizon that are in great condition and I'm going to pay for data monthly anywhere from another provider so why don't they make payment arrangements so I can continue to have good service and good phones added on my monthly bill it was a hardship having to pay my mother's funeral expenses and having my family homeless at the time I got behind several months and my bill kept getting higher and higher wouldn't be better for company to get monthly customers then have me go to another carrier ?
12
Dec
Posted by prokon00
David Kalosky
Why do Verizon store representatives say one thing, to which the customer agrees, while Verizon customer service representatives say something entirely different? This difference normally results in an increased phone bill. I have come to the conclusion that the Verizon store representatives are either poorly trained or extensively well trained not to reveal all the additional costs to a customer when he or she buys or upgrades their phone or phone service plan.
We are college educated seniors with all our faculties who still understand and remember what is being told to us by your condescending and superior sounding phone customer service representatives. Also, when we have told your phone customer service representatives what we were told by other previous phone representatives, we were told that those conversations never occurred, until we give them the date, time and representative�s name. Then your representative magically finds the record of the confirming conversation.
I also feel that it would be wise for us to record, with their permission of course, our conversations with your store representatives; even though we realize your phone customer service representatives would not be bound to honor those conversations.
Thank you for letting me vent after a very frustrating series of telephone conversations with your phone customer service.
I must say that your cell phone service is second to none, but your sales and customer service leave much to be desired.
Please feel free to forward the above to those who care about Verizon customer service.
David Kalosky
02
Nov
Posted by Anonymous
Wanted to speak with Mr. Dave Finch a regional supervisor for Verizon, regards to a sales associate at the Verizon's Store front in SouthPark Mall in Moline, IL. 61265. Mr. Finch apparently,is too busy for such matters as he had not nor will he likely return my call. The point in speaking with him was yo commend a sales associate for his expertise, customer appreciation and salesmanship. Superior best suits my commendation. His name is Mr. Brett Sutter. Simply outstanding work.
26
Oct
26
Oct
Posted by Anonymous
I have been a customer of Verizon since cell phones came out. Four years ago I had my house catch on fire and had to move to a rental for reconstruction. I had to pay $10.00 for a additional line because of the rental property. I returned everything for the additional line. Verizon (I just found out) never cancelled the additional line. I have paid $480.00 extra and have been speaking with their customer service representatives for a week now. Of course they keep you on the line because each csr has to read what the prvious csr has noted. They offered me a $50.00 credit. The second csr offered me a $75.00 credit. I got an e-mail from there stating they were going to give me a $30.00 credit. This is the most ridiculous situation I have ever tried to correct. $10.00 a month for 48 months equals $480.00. Really? Larry Mullen
21
Sep
07
Sep
Posted by Anonymous
There were so many negative reviews listed here that I felt compelled to leave a comment. We have been Verizon customers for at least 15 years minus one terrible year where we has switched to another company that we hated so much we paid an early termination fee and fled back to Verizon. We have had nothing but great customer service with them. Cell service has been great. Data speeds are crazy fast. The only issue we've had is getting service in rural areas were there are nothing but GSM towers so only AT&T and TMobile users get service. But the cost.... Great service, high cost. We have finally switched to a budget prepaid carrier solely for the cost. The speeds are a fraction of what Verizon gave us but acceptable and and I'm having to give up my personal hotspot but we're paying 50% less. Even when I called today about canceling our Verizon lines the customer service rep was very nice about it and helped me with no pressure, just "Sorry to see you go." If money is no object, go for Verizon. They are great.
15
Jun
31
May
Posted by Anonymous
Do not deal with Verizon. I returned a broken phone to Austin and Verizon is still treating me with a &500.00 charge saying the phone had not been returned which by the way I mailed the phone at least two weeks ago at the post office in Blountville TN if they really do not have the phone it has to be lost in the mail why would I want a broken phone? I received a phone call a week or so ago telling me it had been taken care of however I am still getting treating text messages from Verizon there is a very long story behind all of this but it would take me over two hours to right it all. Long story short 14 day free trial I paid for all taxes etc up front in cash and was told I would have a check within 14 days still no check. I was lied to the sales person would not let me prove someone had it before me via contacts that I had no idea who they were. Very, very bad experience and still being harassed
25
Jan
25
Jan
Posted by Anonymous
I have just gotten off the phone AGAIN with Verizon!!! I have been having an ongoing problem with our internet connection. Every time I speak to some else I get different information. I am TOTALLY frustrated and am at a loss at this point. HELP!
Had an engineer call me back said I had 10 megabytes to have it reduced to 3. Called and was told I had 7.1 megabytes and that I can only drop down to 1, which is way too low. Please check my account and count how many times I have called!, I am TOTALLY at the point of tears!!! Shouldn't be this hard to get this problem solved.
20
Jan
Posted by Anonymous
I can't believe the trouble I am having with verizon!!! This is the third time I have been shut down since I tried to activate it on sunday! Last night I finally got a human (every time I tried it took at least thirty minutes to get a human) and they transferred my old number to my new phone. They cautioned me it could take up to 24 hrs to be accomplished. Now I can't use the phone at all --again. How can I get help when I can't call?!?!?!
05
Jan
21
Nov
Posted by Verizon No More
After 20 years - I am leaving Verizon. Why? Your customer service SUCKS. Since volume seems to be your hope for success I doubt you care why. But social media also rules and from the number of likes to this article, I would say a large number of people are interested.
The scoop - it starded with an upgrade to a refurbished phone (on the advice of your CS rep). This pulled me into another 2 year contract; which was fine since I was loyal to Verizon. Well, after 42 days the phone died. The online CS rep told me not to worry since there was a 90 day warranty. I just needed to go into any store and they would take care of me. I went into the store and was told they could not help me since this was a refurbished phone. But the would be happy to let me take ANOTHER upgrade from my account for the NEW phones they had on their display. I must look stupid or something - I guess it's the M.B.A., the M.D., and the Ph.D. - these must have made me stupid somewhere along the way. I politely declined. I wanted my phone replaced - today. Seems simple enough - you sold me junk, I have a warranty, the store carrying your name has them in stock. I even offered to switch to a newer phone (and give you another $400) as long as it did not consume another upgrade on my plan. But you just couldn't do it. And since this is my lifeline when I am away from the office and my primary line for my children's school to conact me, I wasn't impressed.
The best option the store had for me was to have a new one sent to my home (by the way, I can't even transfer to my older device while I wait). Fine. You promised me SATURDAY DELIVERY. We even selected it in the store and IT WAS CONFIRMED. But when I received the email notice that it had shipped, it was sent US MAIL Economy. Imagine my joy. I called your customer service rep who politely told me after 20 minutes on hold (each time) to "check with the manager" (which really means servicing other people), "I will gladly credit your account with $20". I guess that is $1 per year of loyalty. An outstanding deal. Not even an offer to send another one OVERNIGHT for MONDAY delivery (which would still have left me with 3 days of no phone). She also told me that Verizon doesn't ship overnight - which is funny since it was on YOUR APP in the store and available to me if I wanted to add another phone. So basically, existing customers in a contract mean nothing - actually that is not correct - $1 per year of loyalty.
Now, you could reach out and call if you were at all concerned that a 20 year customer is bailing because of your poor service. But that will probably not happen. But since my phone doesn't work I guess will have the same chance of hearing from you as if it was working.
Which gets me to here. I'm done. I am signing up with another carrier. When possible, I will transfer my number out and my wife will follow when she selects her new phone. I am locked in your contract - but I will consider paying the ETF and/or letting my attorneys decide if I should pursue arbitration or small claims - or just take it in the shorts. By the way, the cost to ship for saturday deliver was $20. So I guess in the end my loyalty wasn't even worth $1 per year. Job well done.
As an individual I am really disappointed. As the CEO of a small (~400 person) company, I am concerned that this is representative of the quality of service given to our employees - and this I cannot ignore. My recommendation (which really means directive) to our procurement department is to seriously consider another carrier for our company - regardless of the cost needed to change. You see, I do care about customer service; and having any of our employees without coverage, especially when customer facing, is not acceptable.
19
Nov
14
Nov
31
Oct
16
Oct
31
Aug
Posted by Anonymous
Verizon wireless has the worst customer service ever. You can never reach a live person and if somehow you do reach one they are unable to help you with your question or problem. It's funny how when you are making a purchase help is available and very anxious to oblige. I am thinking about dropping them for my prepaid cell phone service.
24
Aug
Posted by [email protected]
On 08/12/2015, I Purchased Verizon Wireless (VW) on a worry-free guarantee 14-day return policy from the Verizon Kiosk at the Costco Warehouse Store, Glen Burnie, MD. Unable to use the VW at my desktop, I returned the equipment to the Costco Verizon agent and that agent had the VW disconnected on 08/14/2015. Two days later I received a bill from VW for $101.07. I contacted customer service immediately and was assured the return and disconnect is effective as of 08/14/2015 and there is a zero balance due and I would receive the notice of the zero balance. Today, 08/24/2015, I received another bill from VW for a balance due of $220.88 instead of zero. Again, I immediately contacted customer service and again am assured of a zero balance, but customer service states it is unable to confirm this through e-mail or any other expedient mail service. This is not quality customer service by any standard of measurement.
