Find the latest Time Warner Cable news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
Time Warner Cable says it's being bullied by five North Carolina electric cooperatives and is accusing the rural monopolies of charging outrageous fees for letting the cable company lease space on utility poles. Time Warner has sued the rural co-ops at ...
Watch out for in-store tech support scams ... Subscribe to Kim's Free Newsletters. Get alerts, helpful tips, must-see videos, breaking news, my USA Today column and more - straight to your inbox! Loading.
Time Warner Cable has long been criticized for its service. The company has been ranked among the lowest for customer satisfaction among cable companies, and in 2015 it had the lowest Customer Service rating out of all the companies in the U.S ...
Rutledge also said the company is “bringing over 100,000 outsourced Customer Service jobs back to the United States.” Rutledge said ... Time Warner received more than $3.1 million in tax breaks to open an East Coast call center at the facility. Venech ...
The newly merged company, Venech said, will "improve care by insourcing and bringing back to the U.S. oversees TWC call center jobs." A "superior product" will be launched at highly competitive prices with such consumer and broadband-friendly policies ...
Time Warner Cable is going away, and that means you might have a new cable company to hate. But you might find one you like better instead. Time Warner, the largest cable provider in New York and Los Angeles, among other markets, was just bought by ...
There are plans to invest an "enormous amount of money" to improve Customer Service, Charter Chief Executive Officer Tom Rutledge told Bloomberg TV. Those plans include maintaining U.S. call centers and offering customers online self-service options, ...
Tom Sepanski, Landor's regional director for North America naming and verbal identity, said Charter could reap big benefits if the name change comes with an improvement in Customer Service and other areas where Time Warner was perceived as falling ...
“Charter's objective is to provide high quality products at great prices, and back it up with excellent Customer Service, and we intend to continually improve the way we do business in order to be the very best at what we do.” Along with the ...
It won its final approval last week from California's Public Utilities Commission. So Wednesday is the day that the deal actually took effect. Charter has somewhat higher marks for Customer Service than Time Warner Cable, though the industry as a whole ...
It's official: You'll never again spend another evening on the phone with Time Warner Cable trying to get your internet back up. Instead, those calls will now go to Charter Communications, which today completed its $56 billion purchase of Time Warner ...
Rob Marcus leaves with $92 million of severance after two and one-half years. Outgoing Time Warner Cable CEO Rob Marcus didn't exactly endear himself to customers and employees during his short tenure. Now with the sale of his company completed, ...
Clearing all regulatory political hurdles, Charter Communication on Wednesday said it's completed its acquisition of Time Warner Cable and smaller operator Bright House Cable, in a deal reportedly worth about $60 billion. That means Charter now has ...
As expected, Charter Communications announced Wednesday (May 18) that it has closed its deal to merge with Time Warner Cable and Bright House Networks, creating a new No. 3 pay TV company and the second largest Internet service provider in the ...
Yes, that's right: Time Warner Cable, a name that's synonymous with terrible customer support and sub-par service quality, is going away. It's largely a symbolic move, but likely a welcome one -- especially if you're still trying to remember that Time ...
For what it's worth, in a recent internal memo Charter's CEO said they company would be bringing thousands of Customer Service call center jobs back to the United States from overseas. (Odds are that wherever the person on the other end is sitting ...
Charter has completed its purchase of Time Warner Cable, combining the two companies and forming the United States' second largest cable operator, just behind Comcast. Charter also completed its acquisition of the smaller cable provider Bright House ...
It's hardly a surprise, then, that subscribers have huge problems with the billing practices of Comcast, Time Warner Cable, Charter, DirecTV, and the rest of the cable/pay TV field. Even so, it's worth taking a look at a new Consumerist story detailing ...
But regardless of your views on its Customer Service, investors simply love TWC stock. Time Warner Cable Inc (TWC) Proves Content Is Growth ..... Trade of the Day: Suncor Energy Inc. (USA) (SU) Is a Long-Term Buy. Poll of the Day. How do you think the ...
California's Public Utilities Commission signed off on Charter's acquisition with Time Warner Cable and Bright House Networks, clearing the way for the $66 billion transaction's closing next week. The PUC's greenlight — in a unanimous vote on Thursday ...
In his dissenting statement, Pai said the FCC majority appeared to only reluctantly approve, and spent more time knocking it than anything else. Indeed, the almost 500-paragraph order does list the reasons the deal is a threat to competition ...
A fiber cut has reportedly disconnected some people from the Internet. According to Engadget, the outages occurred in New York City, Massachusetts, Rhode Island, and nearby areas, affecting customers of Time Warner Cable (twc) and Cox. Outages were ...
Time Warner Cable is working to address system-wide issues impacting TV, internet and phone service across New York City and, according to the company, "surrounding areas." TWC confirmed the service issues around 3:20 p.m. The company has yet to ...
It appeared, from their Twitter conversations with angry customers, that even their own phone systems for Customer Service were down as well. "There is a widespread issue in NYC, techs are working to resolve but we have not been provided an estimated ...
Time Warner also said that it's call center was hit by the outage — meaning customers couldn't use the 800 number to get update information. “Multiple fiber cuts at one of our network providers are affecting TWC phone and some TV services in the New ...
The FCC confirmed Friday that all five commissioners have now voted the Charter-Time Warner Cable deal, which was approved. The vote was 4-1 and was completed May 5, with the office of commissioner Mignon Clyburn declining to comment on her vote ...
Paving the way for the rise of a new No. 2 in the cable TV arena, the FCC has formally approved the acquisition of Time Warner Cable and Bright House Networks by Charter Communications. The FCC said Friday that the three-way $66 billion merger had ...
A majority of the five-member U.S. Federal Communications Commission has voted to approve Charter Communications's acquisitions of Time Warner Cable and Bright House Networks, two sources briefed on the matter said on Thursday. The deals, which ...
In what the 9th U.S. Circuit Court of Appeals called the first published U.S. appeals court ruling on the federal rules allowing employers to round time, a unanimous three-judge panel rejected former technical support agent Andre Corbin's argument that ...
Over the years, Time Warner Cable has unfortunately earned a certain less-than-flattering reputation in the Customer Service department. In its newest ad campaign, the cable giant has a message for customers: We know ... and we're working on it.
... since then, the company has been working to resolve thousands of customer complaints that cropped up during the switch-over, including email outages, missing movies in DVR queues and lengthy hold times for subscribers when they call customer ...
"We have made our network more reliable, our products more compelling and our Customer Service far better. We've refined our marketing, enhanced our sales channels and strengthened our retention ... Newspaper giant Gannett Co., the owner of USA Today ...
Time Warner Cable is going out on a high note, reporting a gain of 21,000 basic video subscribers in the first quarter, as its planned $78.7 billion merger with Charter Communications nears the finish line. When Charter first announced the deal last ...
“We have made our network more reliable, our products more compelling and our Customer Service far better. We've refined our marketing, enhanced our sales channels and strengthened our retention capability. All of that has driven robust customer growth ...
Time Warner Cable Inc. reported better-than-expected financial numbers in the first quarter of 2016, wherein both the top and bottom line surpassed the respective Zacks Consensus Estimate. Quarterly GAAP net income came in at $494 million or $1.72 per ...
Charter and Time Warner Cable are typically among the lowest-ranked companies for Customer Service in Consumer Reports' annual surveys, and there seems to be little reason to believe that situation will improve if the deal goes through. However, to ...
Time Warner Cable Inc. (TWC) moved -0.42% lower at $201.45. The firm's stock currently has mean rating of Outperform while 4 analysts have recommended the shares as BUY, 3 recommended as OUTPERFORM and 13 recommended as HOLD. The rating ...
Time Warner Cable — the company New Yorkers love to curse when their internet goes out at the absolute worst possible time — is set to get a new owner. FCC Chairman Tom Wheeler has recommended approval for Charter Communications $78 billion ...
Time Warner Cable Inc. is slated to release its first-quarter 2016 results on Apr 28, before the market opens. In the last reported quarter, the company's earnings beat the Zacks Consensus Estimate by 0.56%. However, the company has delivered negative ...
Time Warner Cable says it will make calls to Ecuador, Japan and Myanmar free for its residential and business customers following earthquakes in all three. That will include landline and mobile numbers and will be retroactive to April 13 to Myanmar, to ...
I am an annoyed Time Warner Cable customer whose current Triple Play service, that had an $89.99 advertised priced, is now costing me $211.27. That is a 135% increase over the advertised price in just a few years, and it continues to climb. And somehow ...
Time Warner Cable News' networks won a number of EMMY® Awards this past Saturday, March 19, at the Marriott Marquis, Times Square. Below is a the list of those winners: 2016 NEW YORK EMMY AWARDS WINS. GENERAL ASSIGNMENT REPORT:.
NGLCC announced this week that TWC was a new corporate partner. NGLCC said TWC would be participating in its Procurement Council and Corporate Advisory Council, which will be an opportunity for TWC to "elevate its supplier diversity programs.".
For decades, there was practically no regulation of cable TV service. This had left consumers at the mercy of cable providers. For many years, the cable company was the only provider of video at home, in most parts of the country. Video was sent via a ...
Time Warner Cable, which provides service to more than 100,000 customers in Lexington, announced Thursday that it was upgrading its services to include faster Internet speeds and an expanded On Demand library. Speed will increase for all residential ...
After being transferred a number of times, I finally ended up talking to a Customer Service agent in what sounded to be India. I explained that I was paying $77 a month (internet) and $143 (cable), and I was hoping to drop my cable entirely. The guy ...
The Federal Communications Commission is close to approving Charter's nearly year-old purchase of Time Warner Cable, allowing the two to merge into the United States' second largest cable provider, according to The Wall Street Journal. The approval is ...
“We will boost Internet speeds for customers up to six times faster, dramatically improve the TV product and set a high bar in our industry for differentiated, exceptional Customer Service.” According to a TWC news release, the key components are:.
“We will boost Internet speeds for customers up to six times faster, dramatically improve the TV product and set a high bar in our industry for differentiated, exceptional Customer Service.” Some customers will need to switch out their modems to ...
Time Warner Cable's move to “All-Digital” services promising “faster Internet, better picture and sound, and more reliability,” comes at a price and a deadline. Customers connecting their cable through a wire from the wall to a television will need new ...
