Telus accuses Iristel of 'traffic stimulation' and asks CRTC to ...
Telus accused Iristel of gaming the country's telecom rules — at the expense of Telus — by redirecting calls to the North where it can charge much higher call ...
Telus customer service news
Find the latest Telus news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
13
Aug
06
Aug
TELUS (TU) Q2 Earnings Beat Estimates, Revenues Increase Y/Y
This was partly offset by higher administrative costs and increased customer support costs due to growth in the subscriber base and increased network operating expenses. Adjusted EBITDA margin was 43.8% compared with 44% in the year-ago quarter.
26
Jul
Telus Prepaid Pay-Per-Use to Require Minimum $10 Plan for All Subscribers [u]
In order to maintain our current network, IVR, Self-serve and call center experience. We also want to continue to be the leader in the prepaid space. Telus requires all prepaid pay-per-use customers to maintain their rate plan with a balance (updated).
05
Jul
2018 Telus Student Internet 150 Promo: $45/mo for 8 Months Instead of 12
In order to obtain student internet pricing from Telus, you'll need to call into their Customer Service department and provide your valid student number to get access. While Telus has reduced the length of their promotional pricing for students, things ...
27
Jun
Telus stays unbeaten in BPO Olympics volleyball
Customer Service Representative Ma. Angela Camille Picar was named Player of the Game, leading the charge with her hustle plays which opened up scoring opportunities. With the win, TIP plays against Concentrix team next on July 1 at the same venue.
24
May
TELUS to Boost Network Services in Quebec's Lower North Shore
Client Support. Contact Us · Share Feedback · Media · Careers · Advertise. Follow Us. Facebook · Twitter · Linkedin · RSS · You Tube. Zacks Moblie App. Apple play store · Get it on Google Play. Zacks Research is Reported On: Yahoo; MSN; Marketwatch ...
20
May
TELUS team members help rehab QC schools
Telus International focuses on human connection and innovation to deliver exceptional Customer Service and Next-Gen digital consulting that wow clients and delight their customers. More than 30,000 employees around the world, from locations across ...
22
Mar
Automating SD-WAN Lets Telus Be More Like 'Bob'
Automation is usually seen as a means to streamline operations, reduce opex and use capex more efficiently. But for Canadian operator Telus, the ability to automate and deliver business self-service is an opportunity to compete better with the "Bobs ...
20
Dec
Telus Taps Ericsson's MediaFirst Platform to Enhance 'Optik TV' Service
Ericsson said Telus is using the vendor's new cloud-based MediaFirst platform to enhance and augment Optik TV, the Canada-based telco's full-freight, managed IPTV service. Among those enhancements, MediaFirst will add personalization features across ...
20
Dec
Ericsson Wins Telus With MediaFirst TV Platform
STOCKHOLM -- Ericsson (NASDAQ: ERIC) has been selected by TELUS, Canada's fastest growing telecommunications company, to power its next-generation TV service. The Ericsson MediaFirst TV Platform is an end-to-end media platform for the creation ...
20
Dec
Will the $60/10GB Promo Plan from Rogers, Telus and Bell Return?
Telus said their $60/10GB plan was a response to “a competitor's offer”, but didn't talk about future plans. Bell and Rogers mentioned they offer holiday promos and competitive deals will continue. When the 'Big 3' were asked why the $60/10GB plan won ...
18
Dec
Rogers, Bell And Telus Brands All Offering 10 GB Of Data For $60 Right Now
... Mobile, owned by Shaw Communications, which offers 10 GB of data for $50 a month. For more details about the plans, you should get in touch with the providers. Good luck getting through over the phone, though. A Virgin Mobile representative told ...
17
Dec
Rogers/Fido vs Telus/Koodo vs Bell/Virgin $60/10GB Plan: Who Did You Pick? [POLL]
Telus tech support can't change plans. cayaguy • 8 hours ago. They can. I spoke to them about it and a memo went out to all departments to do plans since the call volume was so high. Support team did my free add ons because tech couldn't. I don't ...
24
Nov
Damaged Telus line leaves south-end hospital, customers without phone or internet
A damaged Telus line has disrupted phone and internet service for the Haida Gwaii Hospital and 1,300 customers in south-end Haida Gwaii. The damaged line has cut off the Haida Gwaii Hospital's digital phone network. If anyone has a medical emergency ...
16
Nov
Telus enables Wi-Fi calling for Android devices
National carrier Telus has some long-anticipated news for Android users. The company's network now supports Wi-Fi calling for Android devices. According to a November 15th, 2017 forum post, the LG G6 is the first Android smartphone that will work with ...
09
Nov
Telus Q3 2017 Adds 115000 Net Postpaid Wireless Subscribers
“TELUS reported strong third quarter results as we continue to drive high quality wireless, Internet and TV customer additions, anchored by solid revenue and EBITDA growth and industry-leading performance for Customer Service and loyalty,” said Darren ...
01
Nov
UPDATE: Worker injured in electrical accident was a Telus employee
SURREY — A worker in Surrey who was electrocuted and suffered burns last week has been confirmed to be a Telus employee, according to B.C. Hydro. The worker was transferred to hospital to be treated for burns other possible injuries after a scary ...
16
Aug
TELUS International Acquires Voxpro
16, 2017 /PRNewswire/ -- TELUS International, a leading global business process outsourcing (BPO) provider, announced today the acquisition of Voxpro, a provider of beautiful customer experience, technical support and sales operations solutions with ...
16
Aug
TELUS International übernimmt Voxpro
Durch die Standorte in Folsom, Kalifornien und Athens, Georgia wird die Präsenz von TELUS International in den USA verstärkt und damit das Angebot an den Küsten für bestehende und künftige Kunden erweitert. Die soliden europäischen ... TELUS ...
06
Jul
Telus acquires Raftview Communications
“Our Customer Service representatives will be the first to know of any changes or updates,” he said. Company has long history. His and his wife Karen's involvement in the business began 30 years ago when they took over the shares belonging to the Al ...
26
Jun
Rogers and Telus step up wireless promotions to counter serious threat from Freedom Mobile
Canada's major wireless players appear to be treating Shaw Communications Inc.'s mobile business as a more serious threat after its latest play to expand its network, a move some researchers see as a welcome, but preliminary sign, of increased ...
15
Jun
Essential phone will be a Telus exclusive in Canada, unlocked model will also be available
Andy Rubin's startup company, Essential, wants to get the new Essential phone into the hands of as many customers as possible. At least in the US and Canada, that means partnering with carriers. Earlier this week, Sprint announced that it would be the ...
09
Jun
TELUS launches omnichannel solution
TELUS International, a global BPO and ITO provider, has launched its omnichannel solution for customer support, the company said. In contrast to traditional omnichannel contact center solutions from other providers, TELUS ... TELUS International was ...
06
Jun
TELUS International Launches Omnichannel Solution
LAS VEGAS, June 6, 2017 /PRNewswire/ -- Today, TELUS International, a leading global BPO and ITO provider, announced the launch of its omnichannel solution for customer support. In contrast to traditional omnichannel contact center solutions from other ...
06
Jun
Telus Corporation to Beef Up its Western Infrastructure: Time to Buy?
The threat of Freedom Mobile is real, but I think Telus is best prepared of the Big Three to fight off competitors thanks to its market-leading Customer Service and promising growth initiatives in the pipeline that will help the company stay ahead in ...
04
Jun
Contract transferred from Bell MTS to Telus, but do you have to move?
Many Manitobans have recently opened their mail to find a letter telling them that they are being moved to a new cellphone provider. But customers don't actually have to go to Telus. "As you may know, Bell recently completed its purchase of MTS. The ...
24
Apr
Telus Soft-Launches Skinny Bundle IPTV Service
Canadian service provider Telus has soft-launched a slimmed-down IPTV service/package called Pik TV that runs on smartphones, tablets and an Android TV-powered box. That service, which relies on Ericsson's cloud-based MediaFirst interface/experience, ...
04
Apr
El call center Telus estrenará edificio
El call center Telus estrenará edificio. Entre 400 y 500 empleados de Telus se mudarán en julio próximo al edificio corporativo Cascadas, que será la segunda base de operaciones del centro de llamadas en nuestro país. Por Guadalupe Hernández. Abr 04 ...
04
Apr
Income Investors: Telus Corporation Is Undervalued
The Customer Service team at Telus is doing everything in its power to keep its customers happy; they have the freedom to offer perks as an apology for an outage, slowdowns, or any other issue that is bound to happen in the telecom business. Sure, the ...
20
Mar
Galaxy S7, S7 Edge Now Receiving Nougat From Telus & Rogers
Rogers and Telus have started pushing out the Android 7.0 Nougat update to the Galaxy S7 and Galaxy S7 Edge units on their networks, as numerous users in Canada have apparently started receiving the latest major iteration of Google's operating system.
15
Mar
BCE Inc. or Telus Corporation for 2017?
It has the superior dividend-growth outlook and a far better Customer Service division, which will allow the company to maintain and grow its subscriber base for many years to come. In my mind, that's worth way more than the extra 0.5% yield you get ...
27
Feb
Telus expands 'Your Choice' monthly rate plans with inclusive Canada-US data roaming options
Telus has expanded its three types of 'Your Choice' rate plans to include a Canada-U.S. plan option that provides data usage in Canada and the U.S. (according to the customer's allotted data amount) and unlimited U.S. and Canadian calling and texting.
15
Feb
Telus cancels customer's $2800 cellphone bill but not without a fight
According to Hart, a Telus Customer Service rep offered him half off his roaming charge, cutting it down to about $1,400. The university prof was still unhappy. "I was insulted by that guy when he gave me a 50 per cent offer. I said, 'I'm not paying a ...
07
Feb
Telus customer hit with $24K cellphone bill: Could it happen to you?
When Jesse Janssen received his Telus cellphone bill in September, he expected the usual — a monthly charge of $67. So when he saw that he owed a whopping $24,225.80, he was dumbfounded. "I was shocked and I was in disbelief," says the ER doctor ...
26
Jan
Wireless networks of Telus, Bell and Rogers 'evenly matched,' report finds
Everyone thinks their cellphone provider is the worst. So it might come as a surprise that, according to a new report on network performance, Canada's big three are actually quite closely matched. The report, published by wireless-mapping company ...
28
Oct
3 Reasons to Be Bearish on Telus Corporation
I think there's a lot to like about the company, including its pricing power, the steadily growing dividend, and its focus on Customer Service. Telus shares also trade at a reasonable valuation, and the company has been aggressive with buying back ...
07
Oct
Telus has an elitist mentality
In Travel: Alberta · Canada · USA · Europe · International · Archives · Opinion. In Opinion: Columnists · Editorial · Letters · Send Letter to the .... Volvo of Edmonton. #1 Volvo Dealer In Canada For Customer Service · Sundance Mazda. Keep Calm and ...
06
Oct
Telus issues apology to defecting customers over carbon pricing support
Customer Service representatives for telecom rivals Rogers and Bell also tweeted at Telus customers offering their services and detailing their wireless packages. The Telus tweet on Tuesday night read: “As a founding member of smartprosperity, we ...
05
Oct
Telus apologizes to defecting customers over price on carbon support
Customer Service representatives for rivals Shaw, Rogers and Bell also tweeted at Telus customers offering their services and detailing their wireless packages. 'Alberta is struggling': Notley defends carbon tax ultimatum · 'Time to put a price on ...
05
Oct
Cancel Telus: Telus wants to support a carbon tax, so Canadians will no longer support Telus!
I called Telus's customer support centre — that just happens to be located in Guatemala, a country without a carbon tax. Funny how Telus wants us to pay higher taxes, but they moved their jobs offshore, so they can pay Third World wages to save ...
05
Oct
Dreamforce16 – Telus updates legacy to get single view of customer
Telco Telus integrates 100-plus disparate systems into one simple interface in pursuit of digital transformation. Linkedin · Facebook · Twitter · Google · Flipboard; 0 Comments. teluscheetah Telcos might make their money out of providing customers with ...
05
Oct
Telus and Huawei achieve record speeds during 5G network tests in Vancouver
Telus and Huawei just took another step towards 5G networks in Canada. After recent tests conducted by Telus in collaboration with Huawei, a network speed of 29.3 Gbps is within reach. These speed tests took place at Huawei's 5G Living Lab in Vancouver ...
09
Sep
TELUS to Offer iPhone 7 and iPhone 7 Plus Beginning Friday September 16
For more information about TELUS, please visit telus.com. (1) Best Customer Service claim based on a comparison of national wireless service providers drawn from the most recent report of the Commissioner for Complaints for Telecommunications Services; ...
12
Aug
TELUS Corporation (USA) (NYSE:TU) got Upgraded
“TELUS' strong second quarter results and improved outlook reflect the effectiveness of our company's industry-leading Customer Service and the robustness of our multi-tenet growth strategy,” said Darren Entwistle, President and CEO. “Impressively, our ...
05
Aug
Telus reports 'strong performance,' gains more wireless customers
He attributed some of the growth to the company's ongoing focus on value and Customer Service. The company's net profit, adjusted earnings and revenue were up from the same time last year as it attracted more customers not only to its wireless division ...
28
Jul
Telus launches Easy Roam travel feature for over 100 international locations
Telus has finally joined its Big Three competitors in offering a daily roaming feature for international locations. The new feature allows Telus customers on almost all postpaid Canadian plans (excluding customers using CDMA or Mike devices and ...
26
Jul
Tuesday's TSX breakouts: Stock with six 'buy' recommendations partners with TELUS Health
Major North American equity markets gave up some ground on Monday, posting relatively minor losses. In the U.S., the Dow Jones Industrial Average, S&P 500 Index, and Nasdaq composite all retreated between 0.1 per cent to 0.4 per cent. In Canada, the ...
13
Jun
Telus hikes rates for high-speed internet
The Shaw increases will take effect August 1. However, a Customer Service representative told a CBC employee — who is a Shaw customer — the increases will vary from package to package, from roughly $1 a month for residential phone lines to $5 for ...
07
Jun
Telus mulled Manitoba Telecom Services bid prior to BCE deal
Telus Corp. considered a bid for Manitoba Telecom Services Inc. before the provincial player accepted a $3.1-billion offer from BCE Inc. in a deal that came together quickly, a detailed information circular reveals. Published by MTS ahead of a ...
03
Jun
TELUS International president: Our investment plan anticipates “many more thousand jobs being created in Romania”
And having those multi-lingual skill sets I think uniquely positions Romania as a destination of choice for service delivery and customer care and technical support given the competence and predisposition around IT and engineering for a long time to come.
