Posted by Anonymous
I inadvertently just bought a one month trial of your product and I would like to cancel. Please advise how I do this.
Symantec customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Symantec.
16
May
04
Dec
Posted by Anonymous
This msg. is for your FYI- I received in the mail a postcard from Norton(logo looked authentic, had a serial number & to tell me that my Norton coverage was about to expire Dec. 6, 2017 & they had tried to reach me by email-did not--but were going to charge my acct. $79.99 & I needed to call to "update contact info". I called & my call went to INDIA & spoke with an Eastern Indian who requested to get into my computer. When I could not get to what he was asking me to--I said NO. I asked him to cancel the acct. (that I did not know that I had--always purchase locally & download on my own). The number given was 1-866-573-1867. I wanted you to know this was happening & I believe it was a fake attempting to represent Norton's & needs to be addressed by you. If this happened to me it likely did to others. Please advise
27
Jun
19
Mar
Posted by Anonymous
You were emailed by me in December of 2015, before the renewal date, told NOT to renew my Norton, this was totally ignored ans charged to my account anyway! Is business that bad that you have to stick it to people anyway? Shame on you!!!! I protest it and get a report that not even a mouse could read! I had a huge magnifying glass and reading glasses and still couldn't decipher what you were claiming! A 5 1/2 inch x 3 1/4 inch size, the font was what .01? I hate corrupt organizations and I will take this to the FBI Fraud at https://www.fbi.gov/scams.../fraud/intern. You were taken off my computer and put it back on recently. DO NOT EVER USE MY CREDIT CARD NUMBER AGAIN!!!! I told this to you in December as well. I avoided profanity, I suppose you get a lot of this!
22
Sep
27
Oct
Posted by Anonymous
I keep getting messages that my protection has expired and I am supposed to have coverage unitl 4/10/15. I have bought and paid you for coverage twice. Once on my pc and once on my laptop. Both are supposed to be in effect. I did have a trial one for about 3 months and I know it expired. I got it when I installed Juno. Can you please check this and let me know what is going on? If you need number ;let me know. I never received a key just order number and serial numbers.
09
Oct
Posted by Anonymous
Been trying to reach someone for help for two days, can't get your system to scan my computer, getting very frustrated because had the same problem a month ago you took over my computer claimed it was fixed did an update called a slim cleaner or something, I am a senior I thought I had a product that was trouble free, PLEASE HELP.
06
Aug
Posted by Anonymous
I placed an order for 3 renewal items and received order dated 11 July 2014.
Although I gave details of my Visa Card, I have not received the renewal security items, but the
renewal request continues to appear on the computer screen.
I know that I am 85 years of age and have been ill for some time - can you help please.
20
May
15
Mar
Posted by Anonymous
I cannot speak to anyone in U.S.A.!!!, through any numbers listed on your sites. I do not want to wait 24 hours to speak to a company who's services I've been using faithfully for a number of years. Would I receive a 24 hour grace period if my yearly dues were late? It would appear to me, that it's all about money, not customer satisfaction.
Sincerely,
Unhappy Subscriber
21
Feb
Posted by Anonymous
To keep this unbelieveable example of inferior customer service short, after talking to an India based "customer (dis)service agent" for almost an hour (who wouldn't transfer me to someone in the States) I hung up on him. I then went to the web and found Symantec's Corporate Offices. I have now dialed that number half a dozen times. It is 10:40 AM Friday, February 21st. The Voice mail says for me to call back during "normal" business hours M-F, 8:00-5:00 PM it then automatically hangs up on you. Last time I checked Friday at 10:40 AM is during normal business hours. But since Symantec does not want to talk to it's customers, especially to hear of problems with their off-shore based "helpless desk" they don't answer their Corporate Number.
21
Jan
Posted by SunnyMilo
I received my credit card statement on Jan 17, 2014 of charging the annual renewal of Norton 360. I phoned to Norton customer service to cancel this renewal on the same day at 4:05pm, the customer service representative named Jennifer. She got my email address and telling me that it takes 3 to 5 business days for the processing of the cancellation. Today is Jan. 21, I wonder if it has been cancel? I am looking forward to hear your reply. Thanks.
11
Dec
Posted by Anonymous
Years ago I purchased Norton Ghost and have been using it to back up my C drive. Recently I lost everything on that drive and had to start over. I had 3 separate backups on separate external usb hard drives. However, Ghost failed to restore any of my over 1 million Outlook email messages. It worked for about 4 hours and didn't even produce a pst file. Each of the 3 backups failed the same way. This suggests a problem with Norton Ghost itself (version 15.0). The issue was with a level 2 case manager at Norton Support (case # 126 821 77). They promised to call me back last week but didn't. So last night at 7:22 pm I called them, using the number that was supposed to be "direct". I was in a phone wait until 9:05, almost 2 hours later. That person took control of my computer through a chat window, and explained that he was lower level support. He said he will transfer the chat directly to level 2 support. I waited almost another 4 hours with nothing from level 2 support. At 1:03 am I had enough and went to bed. In the morning I found that level 2 support had responded in the chat window at 3:57 am. There was also a phone message for me, saying to call them again. I cannot afford to spend this kind of time in their wait quesues, and I really don't believe they can get my emails back even if I did. Norton stinks, and my investment of time and money in the Ghost product was a terrible waste.
03
Dec
14
Nov
Posted by BOB
On 11/14/13 I found my pc to be slower so I checked my Norton file to see if all was up to date. To my suprise my pc protection was dropped. I checked my laptop and all was ok with 75 days coverage remaining.I was on family plan for 3 computers.I called customer service@ 8:02PM.The display said to expect a 5 minute wait.At 8:45PM I hung-up.My case # was.I will go buy another service.This was NOT the first bad encounter with Norton BUT it will be my last. BOB
29
Oct
Posted by MaryinMaui
Last night, I wrote about my frustration with being unable to close my NortonLive Account. I'm now happy to report that either as a result of what I posted here last night or what I told the last person I spoke with at Symantec did the trick and as of 6:03 PM today (Oct 19, 2012) my NortonLive UHD Monthly Family Plan was closed for me. I am grateful and appreciate whoever made that happen.
PS. The NortonLive Service itself was a lifesaver and necessary during the time I had it and it kept my 2 old pc computers running. I was happy with their service and only wanted to cancel because I had purchased new computers, transferred all my data from my old computers to my new ones and no longer needed their service.
29
Oct
Posted by MaryinMaui
Tonight I talked with 3 different agents for over 30 minutes, repeatedly giving each of them the same information and requesting that they cancel my NortonLive service that I pay $31.19 a month for [since it can not be done on line]. After 30 minutes, I was told that the office I needed to talk with to cancel this service was closed.
I protested and the agent agreed that he would have the appropriate office call me in the morning after 8 am my time. I hope they follow through.
26
Oct
Posted by Anonymous
Your website is very hard to navigate. All I wanted to do was renew my security for one more year using a different charge card. I was able to do that on Oct. 6, 2013. Before I found where I was really supposed to go to I did a software upgrade for $43.29. I did not really understand what I was buying, but thought it would be the renewal I sought. It was charged on my charge card, which I had given permission to do, but I still don't know if that upgrade I purchased was really necessary just to continue my subscription. I was charged $43.29 on my Discover Card for software and $75.76 for annual renewal. Please advise if I really needed that $43.29 purchase just to renew. I want to be notified each year before my subscription for the renewal runs out. I do not want to automatically be renewed. I need to decide if I can cancel the software purchase for $43.29 and still have adequate security. If you could just list my previous order when I log on, and give me an option to renew without searching all over the place, I would deeply appreciate it. Betty Bibb
30
Sep
Posted by fielder judy
I am very disappointed in the service I have received from Norton security on their billing. I was assured I had coverage and found out I have none and have been billed two times on my credit card. I intend to call my credit card supplier and have charges dropped and plan on not having anything else to do with Norton. the number on the billing was NP and done on 9/20/13.
13
Sep
Posted by cant beleave it
My wife purchased a I pad on Sept 1st 2013 She needed security on it so we went threw Norton on line. We have Norton on are other home computers. Well she was billed twice on her credit card 29.95 So she called Billing and the person she talked to her name was Kathy must have been having a bad day because she was rude to my wife all because we have two Norton accounts one in my name for the laptops and one in her name for the I pad. We have one I pad are Symantec that we bought for the I pad covered Three devices phones are I pad not laptops are tower computers. So why would we purchase it twice. So to cut it short. Kathy refunded my wife credit card.that was good. But she cancelled my Norton antivirus on my account and refunded my credit card what a joke and customer service All because we had two accounts showing up. Gilbert.Bailey
05
Aug
Posted by Pam
I had a fantastic experience with Norton 360 tech support tonight. I got the phone number from the program on my computer. I got through immediately. The tech was very patient talking me through the process of giving him remote access on a VERY slow laptop. Once connected, they spent over 2 hours checking for and correcting problems and loading a new 360 program we'd already purchased (the current one expired in a week). They were very courteous on the phone and on-line. Staples was going to charge me $150 to get rid of the viruses which they said Norton 360 missed and $90 for a different virus protection program. Norton 360 techs fixed the problems and installed the new 360 program and it was all FREE!
06
Jul
Posted by Rycasing
I am finding it very difficult to contact Norton. I have phoned and stayed on hold for nearly 30minutes to no avail.
My old email address was hacked, hence cannot use it anymore.
The number on my bank statement is 276165600, dont know if that will be helpful.
I have been trying to cancel the annual fee since last year but l cannot get hold of you. I do not have a computer/ laptop anymore and l need my money back.
