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I had a fantastic experience with Norton 360 tech support tonight. I got the phone number from the program on my computer. I got through immediately. The tech was very patient talking me through the process of giving him remote access on a VERY slow laptop. Once connected, they spent over 2 hours checking for and correcting problems and loading a new 360 program we'd already purchased (the current one expired in a week). They were very courteous on the phone and on-line. Staples was going to charge me $150 to get rid of the viruses which they said Norton 360 missed and $90 for a different virus protection program. Norton 360 techs fixed the problems and installed the new 360 program and it was all FREE!


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