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On 11/14/13 I found my pc to be slower so I checked my Norton file to see if all was up to date. To my suprise my pc protection was dropped. I checked my laptop and all was ok with 75 days coverage remaining.I was on family plan for 3 computers.I called customer service@ 8:02PM.The display said to expect a 5 minute wait.At 8:45PM I hung-up.My case # was.I will go buy another service.This was NOT the first bad encounter with Norton BUT it will be my last. BOB


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