Flag Symantec Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

Years ago I purchased Norton Ghost and have been using it to back up my C drive. Recently I lost everything on that drive and had to start over. I had 3 separate backups on separate external usb hard drives. However, Ghost failed to restore any of my over 1 million Outlook email messages. It worked for about 4 hours and didn't even produce a pst file. Each of the 3 backups failed the same way. This suggests a problem with Norton Ghost itself (version 15.0). The issue was with a level 2 case manager at Norton Support (case # 126 821 77). They promised to call me back last week but didn't. So last night at 7:22 pm I called them, using the number that was supposed to be "direct". I was in a phone wait until 9:05, almost 2 hours later. That person took control of my computer through a chat window, and explained that he was lower level support. He said he will transfer the chat directly to level 2 support. I waited almost another 4 hours with nothing from level 2 support. At 1:03 am I had enough and went to bed. In the morning I found that level 2 support had responded in the chat window at 3:57 am. There was also a phone message for me, saying to call them again. I cannot afford to spend this kind of time in their wait quesues, and I really don't believe they can get my emails back even if I did. Norton stinks, and my investment of time and money in the Ghost product was a terrible waste.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video