Subaru customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Subaru.

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Viewing Subaru customer service reviews 1 - 25 out of 92
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12
May

Posted by Anonymous


on 5/12/23 at 9:15PM

There are FOUR Subaru vehicles in our household. Yes four! Two of them we own outright and another two are headed vehicles. We are very happy with our 2019 Forester Sport, as well as with the two Impreza hatchbacks that are sons are driving. Our 2012 Legacy Premium is another story. The build quality of that vehicle is below the standard set by virtually all other Japanese auto manufacturers. It is a noisy, unexceptional vehicle -?and one that as we approach 100,000 miles that was misrepresented by the salesman at Liberty Subaru of Emerson, NJ as never needing to have its timing belt (an expensive job) replaced because my wife and I were assured that unlike similar sedans made by Honda, Nissan, Toyota etc. that Subaru Legacy's have a steel timing belt rather than a rubber one that needs replacing. Perhaps our sales rep was misinformed, but now that my wife and I are retired and on fixed incomes, we are now learning that we need to either pay a large fee to maintain the engine timing belt (made of rubber) or dump the car. We are not happy, and while our other Subarus are working fine, out next car is not likely going to be a Subaru.

02
Jun

Posted by Anonymous


on 6/2/21 at 12:16PM

Staff was extremely helpful in checking on my questions and responded with knowledge and efficiency. Excellent service.

10
Mar

Posted by Sue


on 3/10/21 at 5:34PM

Your customer service was horrible today in regards to replacement struts that barely lasted 1 year! Rude and uncaring people in your corporate CS and dealership means we will take our two new cars purchases to your competition.
You don't care repeat purchases do you? Our family will NEVER get another Subaru again. Congrats on your failure.

13
Oct

Posted by Anonymous


on 10/13/20 at 2:00PM

subaru ontario, ca ....called parts dep. for several hours yesterday one person answered and said parts dep was out to lunch call after 2. I repeatedly called after 2 till 4 (your call logs "may be monitored for......what was that again?" will show many transfers with nobody answering. Emailed them today for price check on parts to be installed. 7 hours later still no answer. Leadership training might be a good idea. Going to another dealership I guess. Too much to ask to do their job?

16
Aug

Posted by Anna


on 8/16/19 at 6:34PM

4 - 5 pm; Friday August 16th, 2019



I had just arrived home from your Scottsdale Subaru Location. I am upset on how many of y'all male employees had talked negatively and made fun of me out in public. They had done this straight in my face and I am shaken by this absurd behavior and do not understand how this is unprofessional behavior is at all acceptable. I can not comprehend the logic behind it for I had felt like horrible! He said to me, "How rude of you to not ask that in a sentence, but put it in a commanding statement." Please send me to another Subaru Location in the State of Arizona, so that I do not ever need to run into this Specific Subaru Employee ever again!! I do not know anything much about cars and my brother is a Car Mechanic that also works on cars in a shop. One of my father's old friends is a Retired Car Mechanic as well. I came to y'all Car Shop to get help for the Car that I drive under my father's name on the Car Insurance, not to be chastised by a grown man who is at work. I ain't getting no paycheck for being there.

21
Feb

Posted by Cathy


on 2/21/19 at 7:24AM

In a world of negativity- I would like to give a positive review on the Kingsport Tennessee Subaru service department and more specifically David Reynolds. I am a single female senior citizen and unfortunately this demographic is often treated with dismissal and disrespect. David treated me with respect and went above and beyond in dealing with my car issues. My transmission had to be replaced and he communicated often through the replacement process.
I hope you acknowledge his professionalism and efforts to go above and beyond expectations. It is because of him that I will be a return customer to that dealership and to Subaru

04
Jan

Posted by Anonymous


on 1/4/19 at 8:03AM

Please see: Case # 135763636408 from Melvin at Subaru call center on 8/27/18. AIRBAG WARNING LIGHT STILL A PROBLEM!! My local dealer (NYS shop #7116614) has finally ordered (on 12/31/18) replacement part # 64139sg220vg and it is on back order. I have ZERO CONFIDENCE the airbag safety features of this vehicle are functioning properly. FIVE MONTHS TO GET THIS ADDRESSED IS NOT ACCEPTABLE!! Now that the problem is finally acknowledged, I have to wait several more months before the part is even available! If this is Subaru's idea of quality customer service and dedication to driver and passenger safety, I will never own another Subaru and will trash talk the company at every opportunity. It is not safe to sit in the passenger seat because the passenger airbag light is faulty, and it's been like this for nearly 6 months! This is my 2nd email to you and still no reply!! I have had the front window replaced twice under warranty, the battery replaced under warranty, but according to you, the airbag warning system problem can wait. What happens if I have a collision and the airbag does not deploy? You have been given months to correct this and still nothing! What happens when more parts go bad and my car warranty is expired? Will you Do you EXPEDITE DELIVERY OF THIS PART? Do you have any interest in keeping me as a customer?

20
Dec

Posted by [email protected]


on 12/20/17 at 8:38AM

Had a sudden acceleration accident 12/09/2017. Was parking and outback was stopped foot on brake and had no control of speed, jumped curd and hit tree, $6,000 damage.
2015 model Outback, 23,000 miles. Would like Subaru to authorize a full major inspection, I think it is computer related, had problem about 2 hours earlier with backup sensor signal, and had battery issues a couple months previous needed jump, Subaru said was ok, just pulled in garage and minutes later dead no lights on. If I cant get this resolved I plan to get rid of vehicle when repairs are completed, glad I didn't hit or kill someone. Don't feel safe and air bags never went off, something is nor right with this.

30
Oct

Posted by Anonymous


on 10/30/17 at 7:37AM

Outback should have an override (without an expensive option) like the BMW that allows the car to be locked with AC on for pet owners. Second, the back lid should be keyed - my battery died and I couldn't get to my battery cables in tire well.

19
Sep

Posted by ShadowZ


on 9/19/17 at 3:38PM

YOKAHAMA TIRES SUCK. At 25k miles, two were bald when one took on a ceramic chip and deflated. Thankfully, it hadn't exploded while I was on the road....Yokahama wouldn't honor the tires or replace. I ended up having to buy 4 new tires....I got firestone, hopefully an american tire. Shame on Subaru for using Yokahama tires

14
Sep

Posted by Anonymous


on 9/14/17 at 3:05PM

I have a 2017 Outback primuim 2.5i. It has eyesight, and forward auto braking.
According to the user manual the auto brake feature is a default when starting the car.

However, when I start the car an icon flashes for 10 secs on the dash that indicates the auto braking is OFF.

Is the car performing as it should?? The car never stops nor warms me when I get close to the wall in my carport. Or is I am about to hit something from behind.

31
May

Posted by ticked off in Tacoma


on 5/31/17 at 12:42PM

Bruce Titus Subaru of Tacoma - Have had my 2006 Tribeca in there 5 times in 2 months due to " the check engine " light coming on. Each time they said they fixed it, then light came back on within 24 hrs of picking it up. Back in for 5th time, after paying them 5k to fix it, they now want 1700 to change a valve. Mechanics cant figure it out. Worse customer service I've ever had in my life ! Am hoping corporate can help me out a bit. I am extremely stressed out and only have a few pennies left in my pocket !!

03
Apr

Posted by Anonymous


on 4/3/17 at 1:28PM

I wish to complement and thank Chris and Tina at Colonial Subaru in Kingston NY. They're both friendly, knowledgeable, and very charming and nice. I hope that Subaru knows how fortunate they are to have associates of Chris and Tina's caliber.

09
Mar

Posted by Anonymous


on 3/9/17 at 9:13AM

New 2017 forester, about 2500 miles. Had a tire puncture yesterday-minor puncture, just a nail. Stopped the car immediately, (was only driving about 40 Mph). Changed the tire. My local and well trusted tire dealer examined the tire and noted that the sidewall had delaminated. Yokohama G91 tire. This tire is not available, therefore I cannot have a matched set. The tire was not run flat and never should have delaminated.
I think it is a travesty that any vehicle manufacturer would put such a poorly manufactured tire on a new car and then sell it to the public. It reflects very poorly on Subaru and will be major incentive for me to deprecate Subaru to anyone who will listen.

06
Mar

Posted by Anonymous


on 3/6/17 at 10:55AM

I am receiving calls almost every day stating that a warranty is overdue. Please advise as to whether this call is legimitate. If it is, what warranty is overdue?

14
Feb

Posted by Anonymous


on 2/14/17 at 6:18PM

Subaru of Plano: worst service department period.
The service manager, David, was inconsiderate to say the least.
Scenario:
I went in to get a new radio put in and was told "I am sorry to hear that last time your car wash was bad, I will make sure this time, it gets cleaned" by a guy named Kyle.

I leave the dealership, happy that my new radio works, without realizing that my car never got washed.

I call the dealership and spoke with the service manager, David, and was pretty much called a liar. He stated that he spoke to his guys and they said that they never told me that I would get a car wash. I specifically was told that I would get one and then David said that I must have misunderstood... which I 100% didn't.

All I wanted was an apology and a car wash, but instead I was told that I misunderstood and he did not seem to care at all that I would be going elsewhere for service. He even made sure to tell me of the other locations.

I will not be going back to this location.

02
Feb

Posted by Grandma


on 2/2/17 at 2:05PM

I have a 2010 Subaru Legacy sedan with 24k miles and the check engine light, cruise light, brake light and skid light all lit up on the dash so I took the car in for service at IRA Subaru in Danvers MA. After diagnostics they told me it was a sensor that needed to be replaced which was done after a day of waiting for the part. I also spent $400 for a battery, serpentine belt and battery cables. Got a rejection due to emissions. I was told that I needed to drive 100 miles in order to pass the emission test to get my inspection sticker.
We drove to Maine to get that mileage. The car ran beautifully, as we were coming back at around 60 miles, the dash lit up again. We drove it to Subaru they checked it. Thought it might be the engine harness but they wanted the foreman to check it. He was unavailable they wanted us to leave it. No one was available so they told us we could rent a car. We have commitments today so we agreed we would take it back on Wednesday. As we drove down Route 114 we noticed an overwhelming noxious odor of gas and the car/engine started bucking we got it to a side road and gas was pouring out under the engine. We called Subaru they sent the man who worked on it. He told us he was working on it got called away and the other man gave us the keys to go. We could have been killed! It is bothersome that you can't diagnose the problem but what I can't forgive is that your staff let us leave knowing the fuel line was disconnected and made no attempt to notify us!!!!!Subaru did have it towed and it is now with you!Pending results I will be posting this on social media and make Corporate aware of this! As a follow up the GM communicated with me via email after I sent this letter to him. He refused to call me rather let his young service advisor contact me. In an email last night he told me he was trying to help with MY PROBLEM. There was not any care concern safety measures or accountability and am hoping that this not an overall problem at SubaruI want to make you aware of this terrifying experience and how it is being handled.
Sincerely
Patricia Plante

14
Jan

Posted by [email protected]


on 1/14/17 at 10:09AM

We love our subaru! Service is so good, people who work there are great...Also...We received in the mail Jams and relish when we bought our Subaru...was such a nice thing to do! Then we got a ups package from Subaru with a computer bag for travel which is wonderful quality! How great and special does that make us feel! We feel the LOVE!!!!Thank you so much!
Jayne and Larry Cope, Medford, Oregon

05
Jan

Posted by Anonymous


on 1/5/17 at 12:58PM

I checked my oil it was 4quarts low and no light on dash. I TOOK IN 11/29/16 HAD OIL CHANGED AND STARTED OIL CONSUMPTION TEST MILEAGE 24174.I CHECKED OIL TODAY ON 1/5/17 AND WAS ALLMOST 2 quarts low mileage 24737 and took back to dealer they said it was a half quart low and thats not true could barely see at bottom of dip stick.and they said bring it back in 1500miles or light comes. after I told them the light is not coming on two or three times

31
Dec

Posted by Dls


on 12/31/16 at 11:48PM

Wanted to comment on the location of the fuel fill cap on the Outback. Having it located on the passenger side is totally, misguided engineering.

30
Dec

Posted by kindkate


on 12/30/16 at 6:14PM

On Friday December 23rd I took my 2016 Subaru Crosstrek to Subaru of Puyallup for service. We had called about a problem with the radio '“ the reception has become intermittent and frequently pops out' of station presets. This wasn't a problem when we purchased the vehicle in February, but has become an annoying situation during the past few weeks. When we called, the service department told us to bring it in and scheduled the December 23rd date for us.

The dealership is about 45 minutes away from home, and it was raining pretty hard, so I was not happy to hear that I needed to have a service person do a ride-along with me to experience this radio problem. All I wanted them to do was fix it. Subaru of Puyallup touts themselves as stress-free', but that wasn't the case when I was told that it's just' a radio problem, and that I should have waited to bring it in until I had a safety issue or a regular service appointment. THAT'S NOT WHAT THEY TOLD US ON THE PHONE! I was stressed out, and upset that I wasted a morning of driving up to Puyallup in the rain for nothing. I was given the option to talk to the manager, but that really put the situation over the edge. The manager raised his voice, asking me whether I wanted them to tear my car apart to fix' it, and even told me to be reasonable'. Here's a tip '“ a man who is raising his voice should NEVER tell a woman to be reasonable. I ended up leaving the dealership in tears '“ it was not the stress free' experience that I was looking for. Not only was I upset about wasting my time, and sad about being misunderstood, I was also embarrassed because, while the manager was waving his arms and raising his voice, other workers walked past us trying to figure out what kind of drama was happening. I drove off the lot in tears.

One of the things that the manager was trying to get me to tell him was what I wanted him to do. But the situation had already escalated, so I couldn't think of anything on the spot. Even as I reflect on this a week later, I feel stressed out and misunderstood.

Bottom line: I feel like the honeymoon is over '“ Subaru made the sale and now we have to deal with unsatisfactory service if something happens to the vehicle. Subaru of Puyallup advertises itself as stress free. It did not live up to my expectations. We had always had great service from this dealership, but now I'm afraid to call them about servicing my Crosstrek. I do not want to experience this level of service' ever again.

22
Dec

Posted by Anonymous


on 12/22/16 at 2:17AM

can the computer in my 2010 legacy 3.6r be rebooted?

19
Dec

Posted by Anonymous


on 12/19/16 at 9:56AM

Ladin Subaru customer service is the most infuriating thing I have come across in a very long time. The receptionist told me the service department was too busy to take my phone call. I told her they had my car for over 48 hours and had not contacted me at all. I finally agreed to leave a message which by 2 hours later had not been returned so I called again and told them I would not be leaving a message but someone needed to inform me what was going on with my car. By the way my car is 22 months old and has stranded me twice in one week which is why I had taken it in the first place. Finally I found out that they had NOT even LOOKED at my car!

I am still waiting to have any resolution!

08
Dec

Posted by OM


on 12/8/16 at 4:37PM

Today I had an very disappointing experience with El Cajon Subaru dealer in California. I've been trying to reach the Service Department since last week to ask a question about my new Subaru Impreza but their customer service is something to be desired. I told my frustration with the Service Department at this dealer to Alice, the receptionist, and as I was telling her my issues she began laughing at me over the phone. This is not what I expected and I am very disappointed in the quality of customer service Subaru of El Cajon provides.

02
Dec

Posted by Anonymous


on 12/2/16 at 7:22PM

Love the new commercials!
(The young kid with the cleft nose has a great voice).
Share the love!

Viewing Subaru customer service reviews 1 - 25 out of 92
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