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I have a 2010 Subaru Legacy sedan with 24k miles and the check engine light, cruise light, brake light and skid light all lit up on the dash so I took the car in for service at IRA Subaru in Danvers MA. After diagnostics they told me it was a sensor that needed to be replaced which was done after a day of waiting for the part. I also spent $400 for a battery, serpentine belt and battery cables. Got a rejection due to emissions. I was told that I needed to drive 100 miles in order to pass the emission test to get my inspection sticker.
We drove to Maine to get that mileage. The car ran beautifully, as we were coming back at around 60 miles, the dash lit up again. We drove it to Subaru they checked it. Thought it might be the engine harness but they wanted the foreman to check it. He was unavailable they wanted us to leave it. No one was available so they told us we could rent a car. We have commitments today so we agreed we would take it back on Wednesday. As we drove down Route 114 we noticed an overwhelming noxious odor of gas and the car/engine started bucking we got it to a side road and gas was pouring out under the engine. We called Subaru they sent the man who worked on it. He told us he was working on it got called away and the other man gave us the keys to go. We could have been killed! It is bothersome that you can't diagnose the problem but what I can't forgive is that your staff let us leave knowing the fuel line was disconnected and made no attempt to notify us!!!!!Subaru did have it towed and it is now with you!Pending results I will be posting this on social media and make Corporate aware of this! As a follow up the GM communicated with me via email after I sent this letter to him. He refused to call me rather let his young service advisor contact me. In an email last night he told me he was trying to help with MY PROBLEM. There was not any care concern safety measures or accountability and am hoping that this not an overall problem at SubaruI want to make you aware of this terrifying experience and how it is being handled.
Sincerely
Patricia Plante


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