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Subaru of Plano: worst service department period.
The service manager, David, was inconsiderate to say the least.
Scenario:
I went in to get a new radio put in and was told "I am sorry to hear that last time your car wash was bad, I will make sure this time, it gets cleaned" by a guy named Kyle.

I leave the dealership, happy that my new radio works, without realizing that my car never got washed.

I call the dealership and spoke with the service manager, David, and was pretty much called a liar. He stated that he spoke to his guys and they said that they never told me that I would get a car wash. I specifically was told that I would get one and then David said that I must have misunderstood... which I 100% didn't.

All I wanted was an apology and a car wash, but instead I was told that I misunderstood and he did not seem to care at all that I would be going elsewhere for service. He even made sure to tell me of the other locations.

I will not be going back to this location.


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