Posted by dtira
I purchased the D3200 on black friday as a Christmas gift. After reviewing my pictures after the first day of use on Christmas I noticed a spot on all images. Since I had two lenses I went to switch to the other lense and the mirror fell right out of the camera. Since it was past the 30 day store warranty I had to send in for service. The first service order I received said this was covered under warranty, 2 weeks later I received a revised estimate for $375. I called to see why I'm being charged since it is brand new and still under warranty. The horribly rude customer service girl told me that I damaged the camera and if I want it fixed I need to pay it or else they will just send it back to me broken. I asked to speak with a supervisor or a technical person so I could understand how I could have damaged the camera, my request was denied. She just kept repeating that I "Damaged" the camera, she finally said that she would request a re-review, but she lied, when I went on the Nikon website to review the repair status the notes say that I called just to get the status. I am terribly disappointed in Nikon, this is my first expensive camera and I can not afford to get it fixed, I saved up just to afford the camera. The purpose of this camera was to take pictures of my children playing their sports, since I have been with out this camera for 2 months I purchased a pocket sized Cannon and I am so happy with it. I will never by Nikon again and I will definately be posting this horrible experience on every website that I can. Since this incident I have spoken with several people and I don't believe they will be purchasing Nikon either. STAY AWAY FROM NIKON, the warranty means nothing.