Nikon customer service

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Service and Repair Support

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User Reviews

Posted by Anonymous


Sean Pio Medina- General Manager ( Not the one that waited on me)

I got a Nikon Coolpix L820 Camera from Best Buy at Christmas from my

brother.. I didn't use it right away.. Had waited a couple months...

Found out the focus was off and photos turning out bad... So I went to

get it exchanged and they exchanged it for me with no problem... I just

had to get a L830, cause L820 discontinued... That was in March...

I started using my New one 2 weeks ago, (Because I was sick and in the

hospital for a while , I been trying to get my strength back) ,and I

noticed the flash doesnt work, The Pictures were turning white, and some

pictures turning all yellow and the photos flip without me doing it when

I shoot them......

So today April 23,I go to get it replaced... I talked to customer

service, who then called 2 ladies from Cameras over to look at it...

They preceeded to hear what I was saying.. I showed them photos of what

it was doing and they preceeded to tell me, the flash doesnt work, it

seemed the I S O is missed up...

So then they call the manager over that was on duty for today, and he

asked them what they thought.. They proceeded to tell him that the flash

didn't work, that the I S O seemed to have a problem, and that the lens

was loose...

He then looks at me and says did you get the Best buy service insurance?

I said I think my brother probably did.. He looks at the papres and

goes," I don't see it, so you will have to send it off to get fixed".. I

said "I had bad exsperences with that and exsplained the 5 disc stereo

that came back 3 times and doesnt work to this dy.. A Cool pix camera I

sent off that came back 4 times and still doesnt work.. That They didn't

replace any of those.

This is a 199.00 Camera, I can't afford to send it off and it doesn't

work.... :'(

I said I know its the managers discrision to exchange it or not, He just

said, " we will send it off to get fixed".. he then just walked off.

:'( I was crying by the time I left.. Imbarassed and upset... I still

can't get over that..

If you have a business that sales your product, shouldn't they stand behind it also?

Please can you help me get a replacement?

Pictures are what I do... Im disabled and that all I have as a hobby...

Thank you for anything you can do for me...

Have a blessed day, and thank you for taking the time to read this!!


Posted by dtira

I purchased the D3200 on black friday as a Christmas gift. After reviewing my pictures after the first day of use on Christmas I noticed a spot on all images. Since I had two lenses I went to switch to the other lense and the mirror fell right out of the camera. Since it was past the 30 day store warranty I had to send in for service. The first service order I received said this was covered under warranty, 2 weeks later I received a revised estimate for $375. I called to see why I'm being charged since it is brand new and still under warranty. The horribly rude customer service girl told me that I damaged the camera and if I want it fixed I need to pay it or else they will just send it back to me broken. I asked to speak with a supervisor or a technical person so I could understand how I could have damaged the camera, my request was denied. She just kept repeating that I "Damaged" the camera, she finally said that she would request a re-review, but she lied, when I went on the Nikon website to review the repair status the notes say that I called just to get the status. I am terribly disappointed in Nikon, this is my first expensive camera and I can not afford to get it fixed, I saved up just to afford the camera. The purpose of this camera was to take pictures of my children playing their sports, since I have been with out this camera for 2 months I purchased a pocket sized Cannon and I am so happy with it. I will never by Nikon again and I will definately be posting this horrible experience on every website that I can. Since this incident I have spoken with several people and I don't believe they will be purchasing Nikon either. STAY AWAY FROM NIKON, the warranty means nothing.

Posted by Bajrang Jat

P530... It's sucks. This week I brought Nikon P520. The camera is good with so many features but After taking photos, if I press Playback button to look my pics and now if I want take more pics, so if I press shutter-release button or Playback button, i can't take anymore photo.....I have to shutdown d camera n have to on it again....that's very bad. I'm not happy vd it. I'm working on cruises ship, we r not going anymore San Diego, California ( from where I brought ). I don't know what to do...Is there any solution ?

Posted by superdave008

"Unprofessional And Laissez Faire"
I Bought A New Nikon Camera Which I saved Up For Quite Awhile. I Used The Camera For 11 Months And It Developed A Problem, With A 1 Year Warranty. Before The Year Was Up, I Sent It In To Customer Service As Instructed.

1. I Contacted U, By Email And By Phone. Send The Camera Along With The Warranty And Purchase Receipt. Which I Did.
Carefully Wrapped And Insured .
2. You Sent The Camera Back . With The Paperwork.the Camera Was Rattling Around In The Package !

Very Unprofessional! No Wrapping Unsecured In The Box.

3. Requesting Paperwork That I Sent And Customer Service Wrote On The ????.

4. I Called Again . Now The Camera Has A Dent In It ,from Your Poor Customer Service! You Called Me For 3 Months Requesting The Warranty And Paperwork. Which You Had All Of The Time. When Calling Each Time You Verified Having The Paperwork.

Then Called Back 3 Days Later Requesting The Warranty And Receipt Again!

Then "finally" You Responded Saying It Was Out Of Warranty.

5. I,m Now Shopping For A New Camera.

6. I,m Sending The Camera Back To You The Right Thing To Do Would Be Replace It Especially Since It Was Sent Back With No Care Or Attention To Wrapping Or Protection. Enclosed With A Detailed Description Along With A Time Line Of Events.

Posted by Anonymous

Almost a year ago purchased the d7000, and within 10 days got a survey about the camera. Since it was in middle of holidays, I had not taken more than a few
pictures. I just read all reviews on it and my comments are I use my cell more than the camera if I want to depend on getting pictures. This is my 4 th N., I am an amature and am going to switch back to Cannon. I am taking pics that don't record, the off/on ackward, not as simple
when a pic appears, is a two handed affair to turn on compared to clicking on/off of canon in one second. I took this last year to my annual months and useded coolpix Nikon for quicker camera to start, or cell. Think I only took a few hundred pics, and used other cameras for dependability. I'm sorry I gave away my canon, still have old nikons but frustration of nikon has lost its luster. Suggest the survey come out after a few months, so I had honest feed back. Have this week resumed with it and 4 pics did not record. Back to cell and coolpix.

Customer Service Ratings

Based on 81 votes.


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Nikon customer service news

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