Posted by Anonymous
Sean Pio Medina- General Manager ( Not the one that waited on me)
I got a Nikon Coolpix L820 Camera from Best Buy at Christmas from my
brother.. I didn't use it right away.. Had waited a couple months...
Found out the focus was off and photos turning out bad... So I went to
get it exchanged and they exchanged it for me with no problem... I just
had to get a L830, cause L820 discontinued... That was in March...
I started using my New one 2 weeks ago, (Because I was sick and in the
hospital for a while , I been trying to get my strength back) ,and I
noticed the flash doesnt work, The Pictures were turning white, and some
pictures turning all yellow and the photos flip without me doing it when
I shoot them......
So today April 23,I go to get it replaced... I talked to customer
service, who then called 2 ladies from Cameras over to look at it...
They preceeded to hear what I was saying.. I showed them photos of what
it was doing and they preceeded to tell me, the flash doesnt work, it
seemed the I S O is missed up...
So then they call the manager over that was on duty for today, and he
asked them what they thought.. They proceeded to tell him that the flash
didn't work, that the I S O seemed to have a problem, and that the lens
He then looks at me and says did you get the Best buy service insurance?
I said I think my brother probably did.. He looks at the papres and
goes," I don't see it, so you will have to send it off to get fixed".. I
said "I had bad exsperences with that and exsplained the 5 disc stereo
that came back 3 times and doesnt work to this dy.. A Cool pix camera I
sent off that came back 4 times and still doesnt work.. That They didn't
replace any of those.
This is a 199.00 Camera, I can't afford to send it off and it doesn't
I said I know its the managers discrision to exchange it or not, He just
said, " we will send it off to get fixed".. he then just walked off.
:'( I was crying by the time I left.. Imbarassed and upset... I still
can't get over that..
If you have a business that sales your product, shouldn't they stand behind it also?
Please can you help me get a replacement?
Pictures are what I do... Im disabled and that all I have as a hobby...
Thank you for anything you can do for me...
Have a blessed day, and thank you for taking the time to read this!!