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On Friday December 23rd I took my 2016 Subaru Crosstrek to Subaru of Puyallup for service. We had called about a problem with the radio '“ the reception has become intermittent and frequently pops out' of station presets. This wasn't a problem when we purchased the vehicle in February, but has become an annoying situation during the past few weeks. When we called, the service department told us to bring it in and scheduled the December 23rd date for us.

The dealership is about 45 minutes away from home, and it was raining pretty hard, so I was not happy to hear that I needed to have a service person do a ride-along with me to experience this radio problem. All I wanted them to do was fix it. Subaru of Puyallup touts themselves as stress-free', but that wasn't the case when I was told that it's just' a radio problem, and that I should have waited to bring it in until I had a safety issue or a regular service appointment. THAT'S NOT WHAT THEY TOLD US ON THE PHONE! I was stressed out, and upset that I wasted a morning of driving up to Puyallup in the rain for nothing. I was given the option to talk to the manager, but that really put the situation over the edge. The manager raised his voice, asking me whether I wanted them to tear my car apart to fix' it, and even told me to be reasonable'. Here's a tip '“ a man who is raising his voice should NEVER tell a woman to be reasonable. I ended up leaving the dealership in tears '“ it was not the stress free' experience that I was looking for. Not only was I upset about wasting my time, and sad about being misunderstood, I was also embarrassed because, while the manager was waving his arms and raising his voice, other workers walked past us trying to figure out what kind of drama was happening. I drove off the lot in tears.

One of the things that the manager was trying to get me to tell him was what I wanted him to do. But the situation had already escalated, so I couldn't think of anything on the spot. Even as I reflect on this a week later, I feel stressed out and misunderstood.

Bottom line: I feel like the honeymoon is over '“ Subaru made the sale and now we have to deal with unsatisfactory service if something happens to the vehicle. Subaru of Puyallup advertises itself as stress free. It did not live up to my expectations. We had always had great service from this dealership, but now I'm afraid to call them about servicing my Crosstrek. I do not want to experience this level of service' ever again.


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