Subaru customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Subaru.

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Viewing Subaru customer service reviews 26 - 50 out of 92
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28
Nov

Posted by Disappointed Subaru Owner


on 11/28/16 at 6:16PM

I have owned a number of Subaru and have always had great result UNTILL now. I purchased a new 2015 Outback with the 2.5 engine. In the past I have changed all my vehicles to synthetic oils. I use 5W20 in them all and have never had a oil use problem. The Outback calls for 0W20 which I have used since I purchased it. The problem is the oil consumption. I think it is subpar to have to add sometimes up to 2 quart of oil between recommended oil changes. If this is the kind of IMPROVED and ACCEPTIBLE changes you are making to your vehicles this WILL be my last Subaru I purchase.

28
Nov

Posted by Anonymous


on 11/28/16 at 8:34AM

Starlink System leaves much to be desired. Years behind mapping and audio integration.

10
Nov

Posted by Anonymous


on 11/10/16 at 8:38AM

2015 outback mechanically has been great but nav/info tainment system not so much!Nav took us off highway then wanted us to get back on (3 times!) Froze up 4 months ago & dealer installed update(no real help).Looked at it again in mid October because of this and other features not working(customization, maintenance reminders).Tried another update to no avail. Said I needed new radio unit but couldn't get 1 for at least a month and I was leaving for Florida in 3 months. VERY disappointed at this-believe service manager at North Country Subaru tried his best. What to do?Wait until I come back to New York in May or deal with Subaru here near The Villages?Like the car except for Electronics.

05
Nov

Posted by Anonymous


on 11/5/16 at 5:12PM

I just ordered a 2017 Impreza Limited. Is there anyway I can get it without the roof racks. You make the Sport without them. I don't care for the Sport interior and we needed the power seat for my shorter wife and my taller self. Amy help would be greatly appreciated. Thanks, Rick

04
Nov

Posted by Anonymous


on 11/4/16 at 8:05AM

I want to commend Jason LaFord (sales consultant) and John Thomas (delivery specialist) of Subaru of Bend for having spent almost an hour attempting to figure out whether I could connect my cell phone to my 2012 Outback 3.6 and choose whether or not the connection was activated and the sound volume of the ring.

I bought my Subaru used from a dealer located in the Portland suburbs 18 months ago. Given the consistently exceptional customer service at Subaru of Bend, I will most definitely purchase my next Subaru from them.

24
Sep

Posted by Mary


on 9/24/16 at 5:46AM

How unfair. . Ordered a 2017 forester on September 19. None in stock (touring 25i). Not sure when it will be in but sure it will be after October 3. I will loose the 0% offered and have to pay more for car. Subaru should honor % as I purchased before the 3rd. It's not my fault they don't have inventory

08
Sep

Posted by [email protected]


on 9/8/16 at 10:51AM

I recently went to Ocean Subaru I Portsmouth N. H . For a tire that had a nail in the side and could not be repaired. I had approx. 31000 miles and was told I must buy all four tires. They I could wait several days and get a shaved tire which seemed unsafe to me. A no win situation. I am a 72 year old widow and feel that It is a terrible policy tI have had five Subaru's and feel I cannot afford to buy another. with this tire issue. I have told many people in the many woman's clubs that I am a member of the situation with the tire policy of Subaru. Marilyn Falzone

03
Sep

Posted by Anonymous


on 9/3/16 at 1:21PM

I live just outside of Albuquerque NM. The only Subaru dealer here is Garcia and they are pathetic. The price for an oil change is much too high. Service is virtually unobtainable unless you can wait for days for an appointment. Obtaining parts is a time intensive process of many days. Messages are returned a long time after they are recorded. I love my Outback and have it serviced with a local Toyota dealership. This will be my first and only Subaru due to the complete failure of your local franchise.

08
Aug

Posted by kybn


on 8/8/16 at 12:09PM

I have been highly impressed with the tv commercials from Subaru. They all elicit heartfelt emotions and my favorite was the guy with the old dog and his bucket list. If I had the money id definitely buy a Subaru and I believe that it would meet all my needs and give me a great driving experience. I wanted the corporate office to know how very successful their marketing has been.

01
Aug

Posted by Terrible Commercials


on 8/1/16 at 3:46PM

WHEN are you going to get it! Forget the :Subaru is love"! We customers want to know about what amenities the car has! Get a new ad agency, please! My daughter and I got so fed up with your useless commercials that we both bought new Hondas.

01
Jul

Posted by Anonymous


on 7/1/16 at 9:36PM

Is it possible to order a Forrester in a yellow color.I am very disappointed in the drab colors offered

28
Jun

Posted by None


on 6/28/16 at 6:30PM

2010 Forester ....112 k miles ...had oil changed at 109 k ...driving up the highway check engine light came on...the dash went crazy..I thought it was an electronic problem ...got off the highway 3 miles later ...car siezed up NO OIL in the engine...no external leaks ?
No warning about any "low oil" ..Dealer said it doesn't fall under the consumption problem?
Check your oil..according to the dealer there is no low oil light only a low pressure light.
Anyway now I need to buy a vehicle right away as I need to go to work and the car is cooked.
Called corporate they said if I have it towed to the dealer they would do a "good faith " investigation . This is my second and last Subaru ...I feel bad as I've been telling everyone to buy one as they are good cars ...

21
May

Posted by Ms. Guy Hartford CT


on 5/21/16 at 4:12AM

I have an 07 Subaru outback, I had two blown back lights out I changed them and my oil. after my oil change,I now can not go in reverse. I go in drive and park but when driving the car is hesitant then all of a sudden it goes. What in the world is going on? I have all fluids on full ATF gear oil regular oil and brake fluid etc. I have not had the car but a year and first I had to do calipers all around and rotors because of my car not moving at all and now I have no REVERSE. #Veryupsetwithsubarus

04
May

Posted by Anonymous


on 5/4/16 at 6:36AM

Re: Capitaland Glenville NY -First, I allowed myself to be doubled teamed. I should of walked out and not
succumb to the tag team. I have to take ownership of that and live with my mistake.
I wanted to get a quote for both owning and leasing. Chris told me
leasing was the better deal. Never got a quote for purchasing the car outright.
I really wanted the burnished bronze color for my car. Capitaland didn't have one on the lot (well, they did, but did not offer that one, maybe because it was a little more expensive??) David drove out a silver Forester (as I wanted a dark interior), Chris told me that if he had to
get the burnished bronze color Forester from another source, in the end my payments would be more and would it be worth it to me just
for the color.
David Piusienski - salesman - was suppose to order the back (trunk) tray, as it wasn't in
the Forester when I picked it up. To date No word - No calls from David telling me my tray is in.
(I did drive out there last Friday to pick up the tray...David - busy with a customer - said it was on back order and would be in on Monday.)

The day after buying the car, I called and left David a message (to tell him the driver seat causes pain in my back and that I needed help with setting the radio and clock). I waited all day, but he never called me back. I called him on his cell phone the next day when he informed me that I could not return the car and told me to adjust the lumbar in regards to the seat that still causes
a pain to shoot up my back. (Ignorantly I thought I had 3 days to return.) I still do not know how to use the radio. Took me hours to figure out how to reset the clock.

All in all, this was THE worst car buying experience I have ever had. I am so stupid for not waiting and shopping around!!! I have bought 3 Jeeps from Harry at Armory. Wonderful experience and salesman - Friendly / Integrity. I am so very sorry I bought this car and for dealing with Capitaland.

21
Apr

Posted by Anonomys


on 4/21/16 at 9:02AM

My mother purchased a 2012 Forester from a local dealership and I brought it in for its last service at 35482 miles before the warranty ran out. I brought it in for her and was told it needed rear brake pads. I thought they would be covered under warranty, but I was informed that it was only a month over the 36 months. I have heard other people get warranties slightly over the time or mileage and was very disappointed that they did not make an exception. I had the brakes done elsewhere for quite a bit less money. I have not returned to that dealership and not very satisfied at all.

23
Mar

Posted by Anonymous


on 3/23/16 at 7:24AM

They need to make a Subaru Baja that is front wheel drive with a button to push to make it 4x4. Needs to be a 4 cylinder and gas efficient. Then you have a little bit of car and a little bit of truck to haul things. Needs to be good gas mileage and cost efficient. that way it can be used in the warm clients and the cold ones and 4x4 is great. All wheel uses to much gas. Just a suggestion. But as a consumer we need a good price to buy them. From Ruth Hetz of 159 Russett Alley, Somerset PA. 15501

22
Mar

Posted by Anonymous


on 3/22/16 at 10:34AM

I purchased a 2014 subaru legacy in dec.2014. The car is a piece of crap. Had two dealerships try to find the problem with this car, to no avail. The problem with the car is, when you're driving on a rough road sounds like the car is going to fall apart,literally. Service managers heard the noise and said nothing we can do about it. Should I contact BBB or maybe lemon law?

20
Mar

Posted by T. Gurley


on 3/20/16 at 1:40PM

Please see the below posted reviews regarding Southern States Subaru, Raleigh, NC: My husband simply inquired about pricing with regard to a vehicle already ordered. His inquiry was met with a response that was lacking in professionalism and the customer service that Subaru Inc. advertises and its success is built on.


Very Bad Sales Experience, Poor Customer Service, Rude Sales Manager

On Febuary 22, 2016 after reviewing the ratings on the 2016 Subaru Outback, my husband and I agreed we wanted to upgrade from my 2014 Subaru CrossTrek purchased at Southern States Subaru, Raleigh to the newly designed 2016 Outback. My husband began working with Sale/Leasing Consultant D. LAJackson who during the early stages of sales negotiations had $$$$. issues with his calculations. Once this was cleared up and everything was corrected, the final sale price of the vehicle was quoted as $35,049. My husband placed the required deposit of $500.00 down for the purchase of the 2016 Outback and was informed by Mr. LAJackson that the ordered vehicle would arrive in approximately 45 days. While waiting for the delivery of the 2016 Subaru Outback my husband received a "True Car" notification via email providing information that 3 Certified Dealerships offered the same vehicle for a final sale price of $33,793. My husband inquired by email to Mr. LAJackson if the "True Car" final sale price could be met? However, he received the following reply via email instead:

M***,

The status has not updated as of yet, it still says month of April. I spoke with my manager and asked him about pricing. He instructed me to refund your deposit and you should see it in about 3-5 business days. We negotiate price before ordering the vehicle and that is what was agreed on. Thank you for the opportunity.

Regards

Donnie J...

After my husband received the above email on March 11, 2016 from Mr. LAJackson, he contacted him by phone and was informed Southern States Subaru of Raleigh doesn't recognize or honor "True Car"pricing and/or participate in it.
In my opinion, this is a poor representation of customer service and demonstrated narcissistic behavior on the Sales Managers part. My husband merely asked a question and was met with condensing, unprofessional cocky behavior. I wonder if Subaru Corporate would have the same response? From the commercials on TV, it certainly appears customer service and safety is paramount. Let's see what corporate has to say......stay tuned!

14
Mar

Posted by Anonymous


on 3/14/16 at 11:45AM

On a road trip, returning to the Northeast from Florida, on Monday February 29, I had the need to find a Subaru dealer. My check engine light turned on, and several other lights on the dash of my 2011 Outback, began flashing. Luckily, I was 30 miles south of Gainesville Florida, and using my iphone, easily found the Gainesville Subaru dealership. I would like to express my sincere appreciation for the professional and friendly service I received. Not only did they resolve my problem, an improperly sealed gas cap, but my dusty Subaru received a much needed first class car wash, all complimentary. A great expedience!

01
Mar

Posted by Anonymous


on 3/1/16 at 11:58PM

I was asking seller if it is easy to install the root racks on my XV 2013. He said maybe need to disassembely something and dirll holes. Is that true? Support it is designed to fix the roof racks anytime I want to install.

23
Jan

Posted by Anonymous


on 1/23/16 at 1:53PM

I have been driving Subaru for many years. Most service offers I get for service are " percent or dollars off". This does not tell me a thing about what the cost will be . I will never respond to a cost or percentage off. Why don't you tell me the cost instead? It is my feeling you don't want me to know.



Alfred marchese

17
Jan

Posted by Anonymous


on 1/17/16 at 2:45AM

The following message was addressed to Subaru Taiwan:

This is to let you know the profound frustration we experienced with your service in Tainan City, where no salespersons were available to discuss with us on January 11th and NO ACCESS TO A DECENT BUILDING was offered to potential customers. 'Business' was supposed to be done in a tent outdoors, under the rain, like some kind of disreputable nightmarket.
In these conditions, I think you're casting an ugly shadow of incompetence and unprofessionalism on the image of a company that's made efforts to improve its products.
For these reasons, we were only too happy to go over to your competition and deny you our financial support.
You definitely have lots of work to do on your service skills and attitude.

Lamentably disappointed,

(signature)

03
Dec

Posted by Anonymous


on 12/3/15 at 12:19PM

Went to Lancaster Subaru suprtstore for their express service. When I got their, I saw 10 cars with numbers on them for express service.
Expecting to be waiting for hours, I was told I would be out in at most 30 minutes. I sat down to read my paper and drink coffee for a long wait. 20 minutes later, Maria, called my name and said my car was ready. I kept raving about how fast and efficient they were. Everyone was so friendly, from Colleen, who checked me in, to the cashier who checked me out. Even the parts guy was great, when I bought some Subaru Christmas presents for myself. My only complaint is that they are so fast that I didn't have time to finish my coffee and paper, haha. Seriously, what a great service experience. It's nice to know that you do what you promise. Kudos to the entire staff, especially Mara , at Lancaster superstore, and happy holidays!

25
Nov

Posted by Anonymous


on 11/25/15 at 11:38AM

We owned a 2005 Subaru Forrester that saved our daughter's life. We purchased a new 2015 Forrester at the end of January and are so disappointed. For the many miles around town it's ok but we're making our first long trip for Thanksgiving and the road noise is impssible! In order to hear the radio it has to be just blasting. It is so annoying we are thinking of trading our new car! What happened to the Subaru we loved??
John & Cindy Hall
Farmville, VA

12
Nov

Posted by Anonymous


on 11/12/15 at 6:40PM

not a customer and never will be, ur new commercial showing accident impact brought back PTSD. please edit that portion out of commercial or drop it completely, shame on your ad reps & idiot admin for going with this awful add! keep it on I may seek legal council of my own, I should not be assulted in my own home!

Viewing Subaru customer service reviews 26 - 50 out of 92
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