Sears customer service news

Find the latest Sears news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.

Sears Taps Edward Lampert for Another $40 Million Loan


Sears Holdings Corp. is back at the cash machine that apparently is Edward S. Lampert.The department store amended, for the second time in a little more than two weeks, a loan agreement with JPP LLC and JPP II LLC, entities controlled by Lampert's ...

70 years later, stolen purse returned to Kansas owner


When Elaine McKenna's purse was stolen at a Sears store in Hutchinson, she had no idea they would shove both the purse and its belongings in the bathroom ceiling. Luckily enough, when the old building's demolition began, she would be reunited with her ...

The Last Famous Investor Betting on Sears Just Quit Its Board—and Its Stock Plunged


The past few years have been difficult ones for Sears, marked by shrinking sales, a sinking share price, and a slew of store closures. But the struggling retailer could at least count on one thing: the support of Bruce Berkowitz, one of Wall Street's ...

Sears Shares Tank 14% After Major Investor Says He's Leaving the Board


Sears' shares were sent into a tailspin on Monday after it was announced that investor Bruce Berkowitz, the company's largest outside shareholder at and a rare defender of the retailer's so far unsuccessful attempts to turn itself around, was leaving ...

Sears' second-largest shareholder steps down from board


Sears Holdings' second-largest shareholder, Bruce Berkowitz of Fairholme Capital Management, is stepping down from the board of directors, the company said in a regulatory filing. Berkowitz' exit was not “the result of any disagreement with the company ...

Three Sears stores in Ottawa to liquidate, 323 out of jobs


“As a (former) employee, I can tell you that the Customer Service was awful. As a customer, if you need help, you can't find anybody. “But it's sad. My mother-in-law used to live up in Yellowknife and she'd order stuff out of the catalogue for us for ...

The Sears at Oxmoor Center is closing. But that may be good news for your wallet.


Haven't been to a Sears in a while? You might want to go soon. The department store at Oxmoor Center, 7900 Shelbyville Road, is closing by mid-January and will have a liquidation sale starting Oct. 27. That means you could be able to grab a few items ...

Sears gets another $100M in Lampert cash for holiday season


Eddie Lampert is opening his wallet again to keep his Sears and Kmart chains afloat during the crucial holiday shopping season. The hedge fund mogul, the largest shareholder and chief executive of Sears Holdings, which operates the two chains, is ...

Sears, Kmart Facing $1M Lawsuit Over Sanuk Yoga Sandal


Sanuk owner Deckers is accusing the retailers of ripping off one of its best-selling designs. By Kali Hays on September 29, 2017. Screen Shot 2017-09-29 at 11.13.48 AM. Sears and Kmart could be on the hook for upwards of $1 million over allegations by ...

Sears moving, not closing


"We want to make sure our customers know that we are here to stay and will continue to provide the community with the same products, Customer Service and store experience they've come to expect from us," Stanley said. The locally owned Sears Hometown ...

Amazon Is Following the Sears Playbook—But Can it Avoid Making the Same Mistakes?


Amazon, born online, has recently made a big move into physical retail with its acquisition of the Whole Foods grocery chain. That transition from sending products through the mail to brick-and-mortar replays the path of the 20th century's defining ...

Sears in Watchung begins closing sales


With the landmark Route 22 store scheduled to close in mid-September, the final sales have begun at the store in the last week of shopping before school begins. "Everything must go!" say the signs posted at the store's entrances. The store's fixtures ...

Sears to close more stores as sales continue fall in 2Q


The chain told USA Today it would notify Kmart employees later today at the affected locations and publicly release a list of closing stores in the afternoon. The company reported Thursday that its second-quarter loss narrowed to $251 million, or $2.34 ...

Without Insurance, Some Vendors Are Balking at Stocking Sears' Shelves


U.S. department store operator Sears Holdings Corp (shld, -3.69%) is having trouble stocking shelves, as some vendors have fled while others are demanding stricter payment terms because of difficulties hedging against default risk. The strain in Sears' ...

Sears Stepping Up Its Kenmore Rollout To Amazon


Kenmore now has the first and only dedicated brand page on Amazon for home appliances. Take Away. Sears is benefiting across multiple businesses by lending its merchandising, delivery and installation skills to Amazon. Sears' launch of Kenmore-brand ...

South Coast Plaza buys back its Sears store


Henry Segerstrom poses with a sign announcing the construction of South Coast Plaza. (Courtesy of South Coast Plaza). Expand. The Segerstrom family has bought out the owners of the Sears store at South Coast Plaza. The owners of the upscale mall in ...

A History of Sears: Through Highs and Lows


Sears, an American retail staple since 1886, has been struggling more recently. It's closed stores, sold off assets and borrowed money. But it wasn't always this way… Gordon Weil, author of "Sears, Roebuck, USA," reminds how Sears was once America's ...

Sears shares surge after deal to link appliances with Amazon


Sears owner Eddie Lampert on Thursday gave US shoppers one less reason to schlep to his beaten-down stores, though investors were buoyed. The billionaire hedge fund whiz-turned-retail CEO inked a deal to have one of its most valuable assets — its ...

Sears To Sell Kenmore Major Appliances On Amazon


Sears will begin selling its Kenmore line of major appliances on Amazon, marking the first time Kenmore major appliances are sold by another retailer. The full line of Kenmore Elite, Kenmore Pro and Kenmore Smart majaps will be available on Amazon, ...

Lawsuit charges fiduciary breach over Sears stock option in DC plan


A class-action lawsuit filed against Sears Holdings Corp., Hoffman Estates, Ill.; CEO Edward S. Lampert; and the company's investment committee, alleges the company breached its fiduciary duties by continuing to offer Sears stock as an investment ...

Sears Goes To The Mattresses


The freestanding showroom, located in the border town of Pharr, Texas, builds on the success of an earlier prototype, an appliance-only retail store that opened one year ago in Colorado, the company said. Leena Munjal, customer experience and ...

Eddie Lampert Is Considering a Deal with Sears Canada


July 10 (Reuters)—Billionaire Eddie Lampert's ESL Partners LP and Fairholme Capital Management LLC said they are considering a potential deal with Sears Canada as the retailer looks to restructure itself under bankruptcy protection. Lampert is the ...

Lampert Blogs on Sears, but Doubts Persist Over Future


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Kenosha Sears store to close


The store was among those on a list of 43 Sears and Kmart locations that will lock their doors in October. This is in addition to 265 store closings Sears Holdings had announced earlier this year. The Kenosha Kmart, 4100 52nd St., was not on the new ...

Business briefs: Stocks rebound; Sears Holdings closing more stores


NEW YORK — U.S. stocks climbed Friday after the government said hiring grew at a stronger pace in June. Technology and consumer-focused companies led the way as investors were glad to see a positive sign for the economy. Stocks regained much of the ...

Sears will close its department store in Kenosha


Sears will close its department store at 7630 Pershing Blvd. in Kenosha in early October as the troubled retailer continues to trim its nationwide portfolio. In the latest in a series of store-closing announcements, Sears Holdings Corp. said Friday ...

Sears announces more closings including additional Kmart stores in Ohio


NEW YORK — Struggling department store chain Sears says it's closing even more stores as it tries to turn around its business. Sears Holdings Corp. CEO Eddie Lampert said in a blog post Friday that the company would close another eight Sears and 35 ...

18 Big Retailers Besides Sears Canada That Have Filed Bankruptcy This Year and Are Near Death


Private equity-backed True Religion Apparel Inc., the Manhattan Beach, Calif.-based retailer of primarily high-priced jeans, filed for bankruptcy in Delaware on Wednesday, blaming intensifying e-commerce competition as its main source of troubles. The ...

Some Sears and Kmart Stores Are Reportedly Falling Apart


Some Sears and Kmart stores are in disarray, according to a new report, with problems ranging from a rat infestation to collapsing shelves and unworkable toilets. Business Insider, citing interviews with half-a-dozen unnamed employees at the stores ...

Sears Canada Common Shares to be Delisted from TSX


Sears Canada is undergoing a reinvention, including new customer experiences at every touchpoint, a new e-commerce platform, new store concepts, and a new set of Customer Service principles designed to deliver WOW experiences to customers.

Sears hold liquidation sales beginning Friday; 20 more stores closing


The chain is trying cost-cutting measure to survive, according to the company's management. The retail chain announced in January it would be closing 150 stores starting in the spring. Last week management announced it would close an additional 20 ...

Sears Outlet closes at center


Rosh Hashana begins today at sundown and ends Friday evening. It means “head of the year” and marks not only the beginning of the Jewish new year but also a period of personal reflection and introspection for members of the faith. (read more) · Photo ...

Sears Closing Another 20 Stores Amid Ongoing Sales Slide


Sears Holdings (shld, -3.92%) is closing another 20 locations on top of recently announced shutterings, bringing to total store closures to 260 this year for the struggling retailer which is trying unsuccessfully to stanch years of sales declines. The ...

Sears Closing 20 More Stores


Expect to see another 20 Sears and Kmart stores close as the parent company, Sears Holdings, plans to send several other stores to retail's graveyard. On Friday, Sears Holdings announced 20 locations on top of the recently announced closings, bringing ...

Sears closing another 20 stores in the US


Sears is closing another 20 stores as the ailing retailer tries to turn around its business. Real estate investment trust Seritage, which owns the 20 real estate properties, confirmed the closings– 18 Sears stores and two Kmart stores – in a government ...

Sears Opens Its Second Category Concept Store


Sears plans to roll out more appliance stores, which would allow it to compete with J.C. Penney. By Vicki M. Young on June 23, 2017. The new Sears store, dedicated to appliances and mattresses. Courtesy Photo. While Sears Holdings Corp. was busy ...

Sears to close its store at Southridge Mall


Sears will close its department store at Southridge Mall, becoming the second anchor this year to announce that it will abandon the sprawling shopping center in Greendale. The Sears store will close in mid-September, Howard Riefs, spokesman for Sears ...

Sears Layoffs Included Online President Stephan Zoll, Shop Your Way SVP Eric Jaffe


Updated! Two top Sears Holdings executives whose functions are key to the retailer's core multichannel shopping strategy were included in a corporate downsizing earlier this month. The pair — online president Stephan Zoll, and Eric Jaffe, senior VP ...

Sears Canada wins creditor protection, will close stores


The company pointed to new technology, revamped brand positioning, and refreshed product assortment and Customer Service standards to illustrate its work so far to transform the business and bring it back to black as it has seen positive same-store ...

Sears Canada could survive bankruptcy but likely not as a department store


Sears Canada announced Thursday it will close 20 full-line locations, plus 15 Sears Home stores, 10 Sears Outlet stores and 14 Sears Hometown locations. What is this? Sponsored content is written by Global News' editorial staff without any editorial ...

Las Cruces Sears employee charged with shoplifting


LAS CRUCES - A local woman is suspected by police of shoplifting nearly $1,200 worth of merchandise from the department store where she works. Adrianna Perez, 24, of the 300 block of Terry Drive, is charged with a fourth-degree felony count of shoplifting.

Smaller Sears stores re-opening in rural communities


"I think some of the hometown stores offer better Customer Service, that's kept us going." The employees at America's Appliance Experts can also help customers shop online, if the store doesn't have what they need. "We have a large client base that ...

Sears Canada's future is in doubt. How did it come to this?


Sears Canada is on the ropes, warning investors yesterday about "significant doubt" that it can continue without restructuring its business or seeking a buyer. That might surprise some older Canadians who can still recall Sears Canada's glory days.

Sears Cutting 400 HQ Jobs


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Trouble at Sears, Both in the US and Canada


As Sears Canada raises going concern worries, the U.S. business is cutting jobs, including its apparel president. By Evan Clark on June 13, 2017. The Sears retail brand is suffering from Toronto to Hoffman Estates, Ill. Sears Canada Inc., which was ...

Former Sears Exec Says Retailer Is Like a Capsizing Ship and Can't Be Saved


Sale totals for Sears have been declining for years — and a former executive is pointing a finger at both the corporation's strategy and current CEO Eddie Lampert. During a recent interview with TheStreet, former Sears Canada CEO Mark A. Cohen said ...

3 more Kmart, Sears stores closing in Georgia


Sears Holding is closing dozens of more Sears and Kmart stores, including three in Georgia, in an effort to bring the company back to profitability, according to reports from USA Today and Business Insider. Sears stores in Calhoun and Dalton are slated ...

Sears Store To Close In Asheboro


Read: Sears call center Closing In High Point. Just two months later, the company stunned investors with a Securities and Exchange Commission disclosure that said Sears Holdings had "substantial doubt" about its ability to continue operations unless it ...

Last Kmart in Charleston region to close; Sears in Columbia also going dark


Tonight. Partly cloudy this evening, then becoming cloudy after midnight. Slight chance of a rain shower. Low 56F. Winds light and variable. Updated: November 30, 2017 @ 10:56 am. Full Forecast. Toggle navigation Menu. Buy & Sell. Classifieds · Print ...

Nationwide Siphoning Sears, hhgregg Shoppers With New Marketing Campaign


The Nationwide Marketing Group is stepping up its share-grab efforts with a new marketing campaign designed to snatch up stray Sears and hhgregg customers. The initiative, dubbed “Bigger Isn't Better … Better is Better,” is the next phase of the group ...

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