Sears customer service news

Find the latest Sears news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.

Black Friday for Sears has become a 'ghost town' as it tries to make it through to another holiday season


But as optimistic as the employees were, they were few and far between early Friday morning. "The Customer Service — I don't see any people around here," said Andy Gill, who said he was a longtime fan of Sears' lifetime guarantees for its automotive ...

Sears Hometown Store still serving community


"Are y'all going to close?" a man asked while paying at the Sears Hometown Store on Downing Pines Road. "No, we'll still be here," said store manager Michelle McIntosh. The franchise, owned by brothers-in-law Richard Turnley and Jim Slaughter, is going ...

When downtown Sears opened, it was the Amazon of 1929. And it was huge


It was big news on Aug. 7, 1929, when Sears, Roebuck & Co. was getting ready to open its first store in Louisville — a $1 million art deco beauty at 8th and Broadway — as it shifted from a mail-order business to brick and mortar buildings in more ...

Sears Files Just as Things Are Looking Up for US Retail


A year ago, a Sears bankruptcy would have fit better into the U.S. retail narrative, given the steady decline of shopping malls and foundering chains. Today, however, with shoppers feeling more free to spend and nicer malls on the upswing, bankruptcy ...

Harlingen Sears to close, retailer files for Chapter 11 bankruptcy protection


No word yet on when the store will close. USA Today says liquidation sales at the additional stores are expected to begin within two weeks, according to a court filing. The company has struggled with outdated stores and complaints about customer ...

Empty shelves, poor customer service speed sound death knell for Sears


The retailer's problems, according to shoppers, former employees and vendors interviewed by Reuters, range from its limited assortment of merchandise to poor Customer Service. In addition, some said the retailer abandoned basic shop-keeping standards ...

Empty shelves, poor customer service speed Sears' demise


The retailer's problems, according to shoppers, former employees and vendors interviewed by Reuters, range from its limited assortment of merchandise to poor Customer Service. In addition, some said, the retailer abandoned basic shop-keeping standards ...

Sears Could File for Bankruptcy As Soon As This Weekend


Sears Holdings Corp., the struggling U.S. retailer owned by hedge fund manager Eddie Lampert, is laying the groundwork for a bankruptcy filing as soon as this weekend as it faces a critical debt maturity. Lampert, who for weeks has been pushing a debt ...

Here's the One Thing People are not Talking About with Sears' Downfall


Sears is in trouble. This is the furthest thing from breaking news, but it seems with each passing day the company takes another hit. The latest gut shot was an announcement that an additional 46 Sears Holdings stores would close—33 Sears and 13 Kmart ...

Stanley, Sears to have competing Craftsman tool brands


Plenty of consumers know Sears' iconic Craftsman tool brand. Now they'll have to get to know its doppelganger. When Stanley Black & Decker bought the Craftsman brand from Sears Holdings Corp. last year, the deal — valued at $900 million — let both ...

Sears closings will affect future of Florence, Northgate malls


Leaders from Colerain Township and Florence were not shocked by Thursday's announcement that Sears stores in their malls were closing. Sears Holdings announced it will be closing 46 more Sears and Kmart department stores in November, including ...

Here's the full list of the 33 Sears and 13 Kmart stores closing around the US


Sears, Kmart store closings Below is a list of the 33 Sears and 13 Kmart stores that are slated to close in November. It's just the latest round of store closures for the company, one of many retailers that's shuttered stores in recent years. This list ...

Sears struggling with customer service complaints


In complaint after complaint online, customers criticize Sears' Customer Service. Jim Gimeson, chief operating officer and general manager of Sears Home Services said, "We do fall short on occasion and have recently faced some staffing challenges in ...

Stanley Black & Decker relaunches Craftsman tool brand in stores besides Sears


Soon after Stanley Black & Decker bought the well-known Craftsman brand from Sears Holdings last year, it embarked on what it says is a ground-up remake of the tool line, hoping to revitalize a name that had languished alongside the struggling ...

Edward Lampert Exploring Sears Real Estate Deal


The Sears investor and executive also submitted a $470 million offer to buy Kenmore and the firm's home improvement services business. By Evan Clark on August 14, 2018. Edward S. Lampert is ready to help Sears Holdings Corp. lighten its load — and ...

Sears Holdings Corporation


Customer Service Resources. Questions about a purchase transaction, refund, or Sears in general: (800) 549-4505, 8AM-11PM CST, 7 days a week (except holidays). Comments, concerns, questions about product or service on Sears.com: (800) 349-4358 or ...

Her Sears refund problem ends in a big surprise


I have called Sears Customer Service number four times. Each time I have been told they sent an email regarding my cancellation and to wait a few days for a response. Today, I called once again, and a representative told me she was sending a “high ...

Sears-Kmart Tests Store-In-Store Concept


A Sears Holdings Corp. blog touts the new Sears and Kmart store-in-a-store as a “true one-stop shop.” A Brooklyn, N.Y.-based Sears store that originally opened its doors in 1929 now houses a 10,000 square-foot Kmart store. The Kmart site is home to ...

Pensacola Sears at University Town Plaza closing next month, Sears Outlet remaining open


The Sears Outlet was just named a 2018 National Premier Store for high marks in Customer Service and store performance, according to a press release issued by the parent company Tuesday. Only 22 percent of Sears Outlet stores receive the award, ...

Tri-County Sears store's not on list, but it's closing soon


USA Today says Sears has closed about 530 struggling locations over the 15 months through the end of its fiscal quarter on May 5. The next wave is believed to represent about 8 percent of the company's roughly 899 remaining stores, according to ...

Sears announces another round of store closures


Sears CEO Eddie Lampert has been criticized as being distant, neglecting stores and Customer Service, and not innovating enough to keep the company evolving with the times. Sears Holdings Corp.is closing one store in Kansas after it announced it plans ...

This 80-year-old department store is thriving while Macy's, JCPenney, and Sears close locations


It's instantly apparent that this store is in a league of its own, upholding a level of Customer Service that was largely abandoned by mainstream department stores decades ago. One of the reasons for this is that Boyds has stayed in the same family for ...

Sears to close 72 more stores as sales plunge


NEW YORK — Sears will close another 72 stores as sales plunge and losses grow. The beleaguered retailer said that it has identified about 100 stores that are no longer turning a profit, and the majority of those locations will be shuttered soon. In ...

Sears Is Closing Another 63 Stores as the Company Clings to Life. Here's the Full List of Locations


Sears, the struggling department store giant that's been shuttering stores for years, just announced a new round of store closures—and it's a doozy. On Thursday morning, Sears Holdings, which owns Sears and Kmart, announced that it has identified 100 ...

Sears' Downsizing Continues as Operating Losses Grow


Sears Holdings Corp. doesn't have much to show for its seven-year effort to become an integrated retailer that's focused on its "Shop Your Way" members other than the ongoing cash bleed and the closure of more stores.Robert Riecker, the company's chief ...

Sears Holdings to close 72 more stores: See the list


The closings are slated to start in the “near future” and end by early November, USA Today reported. >> PREVIOUSLY: Sears Holdings announces plans to close over 100 Kmart and Sears stores across the country. More details, including the list of stores ...

Lampert Raises Liquidity Concerns at Sears Holdings


Even Sears Holding Corp.'s top cheerleader is making some noise about its weaknesses.Edward S. Lampert, chairman and chief executive officer of Sears, highlighted the company's liquidity problems as part of his effort to strip away another piece of the ...

US mall owners look to apartments and hotels to replace Sears and JC Penney


... store chains are headed to extinction, while Nordstrom remains the so-called belle of the ball in the mall space — keeping a slimmer real estate portfolio, signing deals with e-commerce brands like Allbirds and maintaining top-notch Customer Service.

Sears to close 40 more locations: Is the end near?


Sears is going to close another 40 stores this summer on top of the 166 locations announced earlier this year. The locations include Sears and Kmart stores in Ohio, but not in the Dayton region, according to Business Insider. The company closed more ...

Sears' New $425M Deal With Citi Retail


Sears Holdings Corp. just added $425 million to its coffers through an extension of its partnership with Citi Retail Services for the co-branded “Shop Your Way Mastercard” rewards program.The retailer has already received a payment of $400 million.

Help! A Sears layaway delay means I'm getting married without a ring


I publish executive contacts for Sears on my consumer advocacy site, including the names, numbers and email addresses of key Customer Service managers. Appealing to a Sears executive might have helped, but given the apparent chaos at Sears, maybe ...

Sears Starts Formal Proceedings to Sell Certain Assets


Shares of Sears Holdings Corp. closed up 6.7 percent in trading Monday after the company said a special committee of the board will explore the sale of its Kenmore brand and other assets.Shares closed at $3.65 cents.However, at least one analyst ...

Amazon picks Sears Auto Center as tire installation partner


“Kenmore is now distributed nationally on Amazon with over 250 products and we are exceeding Customer Service level expectations,” said Tom Park, president of Kenmore, Craftsman and DieHard brands at Sears Holdings. And in December, DieHard ...

Sears is working with Amazon to deliver and install car tires


"Kenmore is now distributed nationally on Amazon with over 250 products and we are exceeding Customer Service level expectations," Tom Park, president of Kenmore, Craftsman and DieHard brands at Sears Holdings, said in a statement. The company said ...

Sears Continues to Seek Elusive Formula for Profitability


HOFFMAN ESTATES, Ill. — In hopes of returning to profitability, albeit it on a smaller scale, Sears Holdings Corp. continues to shed assets, forge partnerships and extend others in business lines like fashion, as it takes steps to find its footing in ...

Amazon Picks Its Partner for Tire Installation — Sears


"Kenmore is now distributed nationally on Amazon with over 250 products and we are exceeding Customer Service level expectations," says Tom Park, president of the Kenmore, Craftsman and DieHard brands at Sears Holdings. In December, DieHard-brand ...

Lampert Takes to Blogging Before Sears Annual Meeting


“We have and always will be in the relationship business — that focus remains.” Sears Holdings Corp. chairman and chief executive officer Edward S. Lampert took to blogging on Sears' web site Wednesday shortly before the company hosted its annual ...

Citadel Mall owners buy Sears site for $7.55 million ahead of store closing


The owners of the interior of Citadel Mall now own half the real estate at the struggling West Ashley shopping center. A firm led by James Island-based real estate investor Richard Davis recently paid $7.55 million for the 14.25-acre site where Sears ...

Sears to close last big-box store in Charleston area


A former retail icon is slipping away from the Charleston landscape. Sears will close its Citadel Mall store in August, its last regional big-box offering in the Charleston area. "We are making the difficult, but necessary decision to close the Sears ...

BBB says Sears has dramatically improved complaint handling


The said it never affected "our level of Customer Service." "Well I think that's good on their part and Sears has been around a long time. When I was a child I remember my parents buying Sears appliances; that's all we knew," Killion said. Four other ...

Report: Sears is closing another 40 stores


2018 has been yet another challenging year for traditional retailers. After shutting down more than 5,000 stores in 2017, there have been more than 2,500 store closures announced over the past few months. The latest news comes from a department store ...

Sears' biggest shareholder offers to buy Kenmore brand


NEW YORK – Sears' biggest shareholder has suggested the company sell its well-known Kenmore brand and some real estate holdings, offering itself as a potential buyer. The ailing company has sold off other major brands as it struggles to stay afloat ...

Sears CEO Eddie Lampert Pushes It To Sell Off More Crown Jewels


Sears Holdings (shld, +5.44%) CEO Eddie Lampert is pushing the retailer to look into selling off some more key parts of its business, including the Kenmore appliance brand, and said his hedge fund may buy some of the components. The struggling retailer ...

ESL Investments Willing to Buy Certain Sears Assets


Sears Holdings Corp. has been trying to sell certain assets for two years, and now ESL Investments is stepping up to the plate to say it is a willing buyer.The hedge fund managed by Edward S. Lampert, who is also chairman of Sears, sent a letter to the ...

Sears in Clearwater's Countryside Mall to close in mid-July


CLEARWATER — The Westfield Countryside Mall Sears will close in mid-July as part of Sears Holdings' latest store cuts, bringing the number of shuttering Kmarts and Sears to nearly 200. The store's liquidation sale will begin on Friday, according to ...

Thieves take garage door openers from Greece Sears but forget to steal a getaway car


Petit larceny: On April 13, someone stole a charger out of an unlocked vehicle on Glen Road. Attempted burglary: Between April 13 and 18, someone noticed the apartment door on Crittenden Way had pry marks on it. The latch was broken. Nothing appeared ...

Former Citadel pitcher Sears sizzles in debut with RiverDogs


GREENSBORO, N.C. — Shortstop Wilkerman Garcia pulled the third pitch of the ballgame down the right-field line for a home run, and former Citadel southpaw JP Sears turned in four shutout frames in his first professional start as the RiverDogs took ...

Sears to Close Last Chicago Store


Sears Holdings Corp. is set to close its last Chicago store in the city where the retailer opened its first store back in February 1925. The last surviving Sears store in Chicago is located at the area known as “Six Corners,” the intersection of ...

Sears at Rolling Oaks Mall in San Antonio to be auctioned online


Sears Holdings Corp. will sell its Sears store at Rolling Oaks Mall in an online auction next month as the department store chain closes more locations. The 133,483-square-foot store that anchors Rolling Oaks Mall will be sold among 15 other Sears ...

Sears, Delta, Best Buy, More?: [24]7.ai Vendor Data Breach Exposes Consumer Data


Over the last week, the data breach development of Sears, Delta and Best Buy has come to light after the third-party Customer Service company [24]7.ai was breached between September 27 and October 12, 2017. The method of malicious attack was a piece ...

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