Read the reviews below to see the experience other people have had when dealing with customer service from Sears.
Very difficult to reach a customer service representative by referencing internet.
8006595917, ext6,1,4 sells a medical device.
8004795899 helps with mattress orders.
8004881222 goes to medical nurse.
8006973277 about warranties.
Not able to find a toll telephone number for a live person to discuss technical assistance.
It is IMPOSSIBLE to get anyone at Sears corporate. Every number is fake. They are the worst company to do any business with.They will not honor their services, and Noone helps when you purchase something that is defective. I have been writing and calling for 3 weeks now to get some help with a new Fridge and NOONe there does Anything.
my refrigerator brought with warranty[ still has warranty] malfunctioned and after 3 weeks with 2 scheduled cancellation stating needs another new parts at the last minute, and after receiving the parts still has to wait another 3 weeks for appointment. Mean while it is going to be 6-8 weeks with fridge out of service. All scheduled appointment was cancelled the same day at the end of the scheduled time making us waiting for the person. I hope no body else has to go through this same -waste of time,frustration and disappointment .
I have a Sears maintenance agreement on my lawn tractor and several appliances. I have been waiting since the middle of May to have my tractor fixed. My next scheduled appt is July 12th. I have had to pay local people to cut my 2 acre property. Costing me over $500. I am totally disappointed in your service and feel I should be reimbursed for this amount.
I want to thank two people Kathleen and Badiara, that work at the Sears located in briarwood mall in Ann Arbor, MI. On Thursday, May 17, 2018, I went to the store 20 minutes before they closed I was shopping for clothes for my mother who is 75 years old and has dementia. I was in a frantic trying to find her something to wear to go to her best friends funeral. The announcement over the Intercom announced that the store was going to be closed and the lights began to turned off. Kathleen was the sales associate on duty that evening saw me and came over to help me. She was very calm and friendly and she asked what I was looking for and walked me over to exactly what I was looking for and gave me a couple suggestions. She than walked me to the register and a young man named Badiara (Bibi) was even more pleasant and kind. The lights were off but they made me feel like they wanted me to be their number one priority without being made to feel like a nuisance. This was the most memorable Customer service I have ever received and I hope someone from the top of the Sears organization reads this and give these two individual recognization for a job well done. Oh, I forgot to mention that my mom was very happy with the pants and cardigan from Lands End, she said they were very comfortable. Thank you, again.
I recently called Sears to inquire about a refund for a returned snow blower. The agent attempted to help, but the phone connection was so poor that I could not be certain how she intended to resolve my issue. Here are the details of my issue. In December of 2017
,I purchased a snow thrower from the Poughkeepsie Sears strore. Since it did not fit in my vehicle,the sales person suggested that I return it and order a new one to be delivered to my home. For some reason, he processed the sale by me buying three gift cards fo $500 each.
Two weeks later the machine was delivered to my home. After the the next snowfall, I used the snow blower,but I was not satisfied with its performance. I thought it might be malfunctioning so I called Sears to request a service call. The mechanic could not get to my house until the end of February. It was more timely for me to return the item and order a new one which I did. The new machine was delivered and again it�¢ï¿½ï¿½s performance was not satisfactory so I requested it to be picked up and returned. After all this I am now waiting for a refund. Below is the information from the customer receipt from the merchandise pickup.
PICKUP DATE 02/21/18
Please inform how and when I will receive my refund.
Thank you
Pascal Frisina
55 Hummel Road
New Paltz, New York 12561
845-255-5257
[email protected]
I'm trying to reach your store near the Dallas galleria for a copy of a receipt. The purchase of a black headboard and rail, and Ashley sofa sleeper. It were purchased approximately spring of 2017, maybe before July 4th.
Also, the purchase of a washer approximately fall of 2016 or March 2017 I believe online.
The items were delivered
I purchased the items on MasterCard. My name is Karen Jean Rollins.
I need a copy of the receipts and warranties.
Kjr
Sears customer service is terrible - Got run around for a week. Even supervisor couldn't help me. I am so disappointed Sears, AT&T, DirecTV and others have went overseas with their so called Customer Service which is absolutely the worst ever! Why don't they pay a few more $$$ and get someone who needs a job here in the US and will buy their goods from them????
Went to Sears automotive 6090 in Quincy IL on two different occasions to try and get my oil changed. The first time the manager was walking out of the auto center before 5 pm stating that the store was closed on 12/2 and turned my business away. Of course they were closed on Sunday. I went back today 12/4/2017. I arrived at the auto center at 4:38pm wanting to get my car serviced with the oil changed since I was turned away Saturday. I waited inside the auto center for assistance until 4:55pm before I received any kind of service. The manager by the name of Randy finally showed up and I explained that I was waiting for someone to assist and that I needed to get my oil changed. I was informed by this manager in an extremely condescending manner that I was just going to have to schedule a time for next week because they were getting ready to close for the day! I asked for the district managers name and he informed me I can look it up on line and if I talk to him it is his fault for laying off 3 people. I have never received such horrible customer service from a company as what I did today. What happened to the store's policy of the customer being top priority? Needless to say I am taking my business elsewhere!
I recently took jewelry in for repair. This was difficult since the purchase with lifetime guarantee was made in 1991 and receipts were somewhat faded but still readable. The employee working the Jewerly counter went above and beyond trying to figure out how to send the ring in for repair.Employee last name was Darby and this was at Asheville Mall. I was so impressed with her problem solving skills and not giving up on helping me. Please recognize this employee and thanks Sears for honoring your guarentee.
horrible service from sears ....bought laundry center 11/2/17 delivered 11/6/17 no fittings to install even though i paid $108 for parts and installation...no help from sears ...still sitting in box...no refund or compensation...just the run around when i call...shondell johnson HELP PLEASE......I WILL GO TO FOX NEWS FOR HELP
On Wednesday, October 25, 2017 I visited the Sears store located at Newport Mall (30 Mall Drive, Jersey City NJ). I made a purchase for a vacuum cleaner. I parked my car near the designated customer pick-up area but because all parking was taking by the workers (I know this because the cars had signs that said "Please do not Tow Sears Worker"" my car was towed because I was near the fire line. I recently visited the store several times since then to video tape and take pictures that show that this located that is designated for customer pick-up is being abused by the workers themselves. They take up all parking then the tow truck comes around and tows actual customer cars. The day my car was towed I tried to talk to the tow truck worker but he didn't want to hear me. I tried to show him my receipt but he didn't care. I tried to talk to a worker at Sears to have a Manager come out but all Manager were unavailable. I had to pay $186 to get my car out of the pound. This is ridiculous. I spent over $300 for a vacuum and I get a $186 ticket because all the Sears workers take up spots designed for customer pick-up. I have tried to contact a District Manager for Sears, left several messages but no one calls me. I am assuming that they are aware of the situation and do not care to fix this problem or the people I leave the messages with do not rely the messages.
Today I call the 800-549-4505 number to make this complaint over the phone, the representative was in the middle of taking my complaint and coincidentally the phone call was disconnected. Words can not express my anger, my frustration, and my dissatisfaction with this whole incident and the lack of response I'm getting from all parties.
On November 4, 2017 for the second time since I hav moved to this rural area (87402) the general manager of Sears (with permission from his supervisor) has made the decision of what & what not I can purchase with my Sears card! I was simply trying to purchase gift cards for my assistants when I was told, "do u have cash, something is fishy, go to wall mart & has the audacity to tell me that he is Sears & makes all decisions. My mother & other witness were flabbergasted as he continues to embarrass me as employees & patrons witness this sexual orientation discrimination act. Just because I gave feminine manorisms does not excuse the Sears general Manager & his supervisor from treating me differently than any other hard working law abiding citizen. I am trying to resolve this issue in a civilized manor & have made many phone calls with no response from a Sears representative. WHY DOES SEARS THINK THAT THIS IS NOT AN IMPORTANT ISSUE THAT AFFECTING MY PHYSICAL & mental health?????!!!!!!!!
Bought a dishwasher, delivered and installed
After trying to use to the appliance for 30days
I can not use this dishwasher
It is way too very very loud
Makes too much noise when washing dishes
When I open the door to add a dish
Scalding hot water spewed into my face
This dangerous and I donor like this at all.
I have ordered a better quality dishwasher appliance and
Put it on layaways order
I want to return this unsafe dishwasher , Whirlpool
And get a better one that meets my needs more safely , Kenmore elite
Please credit my account ASAP,
and help me pay for the upgrade
White in color only
3 shelves
Very quiet when running
I spent an hour on the phone starting with customer service
18003494358. The representative took 38 minutes and repeatedly asked me for my name, the spelling of my name, home phone number, email address, the spelling of my email address, and home address associated with my account as well as my SYWR number which, I informed him that I only had the PIN for. After about the fifth time of him telling me that I wasnt in the system, I asked to speak with a supervisor. He then proceeded to place me on hold about FIVE times, each time returning to ask me the SAME questions. FINALLY, after I had asked NUMEROUS times to speak with a supervisor, he says he was transferring me to a SYWR representative. INSTEAD, I was transferred to home improvement!
After waiting three minutes from someone to pick up at home improvement, I hung up and located the number for SYWR;
1800 991-8708
I explained to the representative that I recieved an email stating that I had $60 in free cash to spend STOREWIDE that expired on 11-7. This email was sent to me on 11-1 following, my email regarding my in store purchses.
Upon arriving at the Nanuet store and waiting on line for twenty minutes to pay for my purchase, I was informed that I only had $25 in points. I had to put several items back because this was NOT in my estimated total! As to NOT hold up the line FURTHER I told the sales representative that I would check my email later.
I was informed by the SYWR that she could not pull up my email from 11-1 and she referred me to Headquarters, 1800-479-6351. where she said they had access. The representative there told me that she had to confirm my statement with the SYWR department. I told her that thats how I recieved the number to speak with her. She NEVER confirmed nor DENIED the fact remaining IF she could access my emails.
In short, I was LIED to, MISLEAD, FILIBUSTED, in the HOPES that I would HANG UP, DISMISSED and
PASSED on to the next representative as to NOT be BOTHERED!
Your representatives lack the ability to speak English. It seems as if I was speaking with someone from another country who REFUSED to let me speak with a supervisor as if One didnt EXIST. . Speaking with them gave me very little confidence about the stabilty and growth of your company. And, the apology letter appears GENERIC with very little to no emphasis to my case,
I've been a customer of this company FAR longer than all of the people that I spoke with have been ALIVE. And if this is the NEW direction of this establishment, I wont be for much longer.
Our Sears Kenmore water heater developed a leak last evening. We spent all day trying to get information concerning our warranty. We went to two different Sears stores and could not get any information concerning our warranty. We then called the Sears service number and spoke to at least five persons who were not able to answer our question. We were told we would need to have a service technician come to our home to check out our water heater and be charged a service call fee. The service technician came out and made a call to give information on the water heater and also sent pictures. We were charged 96.34 and told they would be contacting us. Sears left a called back number which we called and spoke to a person who informed us that our warranty had expired. My question is "why couldn't we access this number ourselves and get the warranty information without paying 96.34?"
I completely remodeled my kitchen and bought over $7,000 worth of Sears appliances-my Kenmore Pro has had issues from the beginning-no help from Mid river mall in St Charles--at the point I'm going to contact my attorney and return this high dollar stove--I have gotten the run around for over 7 months--need someone in upper management to help solve this problem -and it solvable if Sears and Kenmore would just try--
I've just been xferred to 3 different people who said " they couldn't help ". Your service is UGLY ! This seemed like a small problen concering removal & replacement of wet/dry cac filter model 917816. Merely push filter on cage while holding side ears in upward position. Takes a lot of pushing to get the cage stud through the filters' center hole. I dabbed some vaseline and it worked. Taking it off was awful. Lube didn't help so I cut it off. We use 5 vac that are all w/same problem.
I wanted to return a pair of pants for my mother In law that is 88 yrs old. they said they could not give me a refund or a credit to the store cause it was pass 30 days.
they gave me a ticket with a phone number to call! I called that number in the store and waited on line for 25mins.And then the recorded for said that they were CLOSED!!!
Very Unhappy person. I will never shop at that store again!!!!!!!!!!!!
Trying to find a link or email address to address an issue regarding a return today. Persons involved are myself Joe Michael Arriaga and Annette Tell Store Mananger. Basically I was trying to return a gift without a receipt. According to what I found online regarding Sears return policy is I could receive an exchange at the lowest sale price and it would be put onto a gift card. I actually tried at a different location and was told the same. But didn't think that if was fair so that's when I went online and found what I did on Sears return policy without a receipt . The store then did return a shirt and issued out a gift card for me but refused to return the pants stating that this particular item wasn't in the system and inorder to return the item it would take 2 to 3 days . So I did the return only on the shirt and tried a different store and was very unhappy and unsatified with service and the whole situation over a return.
Sears The Worst Store Company I Have Ever Used!waited All Day For A Refrigerator These Stupid People Sent A Message That It Would Be Here Between 4 And 6 At 630 I Called Nope Don Not Have It.everyone You Talk To Is Not Even In The Usa.still Trying To Get It.warning Never Buy Anything Fro Sears I Give This Company -1 For Everything!!!
Have been waiting over 3 week for an estimate for the cost of fence install. We contacted the home improvement department several times and have been told that they can't give us an estimate until your worker turns in the measurements. And have finally been told after we have taken time off our job to accommodate the service departments time that if we're not happy with their service and if we don't want to continue to wait that we should go somewhere else. I have been a loyal customer of Sears for over 20 years and altgough Sears may be closing stores and reorganizing there is no excuse / reason for leaving customers " out in the cold". Customer service is the worst I have experienced in years. Customer serbice is totally unacceptable.
