Read the reviews below to see the experience other people have had when dealing with customer service from Onkyo.
If you get the right person, you are in lick. If you get someone named "Jose", you will not have a good experience. He doesn't listen but is ve3ry interested in collecting your information. I called and called and then the office closed. NO HELP or SOLUTION and they just don't care. Their phone system was malfunctioning and he wasn't interested to know that I COULD NOT HEAR HIM!!!!
Hi
I contacted chennai onkyo service centre regarding my reciever that has problem no audio I asked for spare he told we don't have ok and disconnected the phone. I am looking for onkyo tx-nr 616 reciever spare
Name: STK MOUSE PEET. If you can supply the part or any other person his name and number pls it will be great help.
Thanks
Mohammed
To Whom it May concern,
Earlier today we were having a devil of a time hooking up and setting up a recently purchased TX-NR727. Your help line attendant Laurance/Lawrence gave us a great deal of help and lead ins to the rest of the installation. Please pass along our kudos to him and his supervisor
Sincerely,
Guy & Elaine
I must say that I terribly impressed a few years ago, when I called with a question and received very professional--and VERY HELPFUL-- assistance. Yet, right now, when I called, all I got was a computer voice and a referral to the ONKYO website, which provided no help whatsoever. C'mon, guys!!!
The fact is that my Onkyo receiver's performance has been exceptional for the last four or five years...but now is acting up (turning off). Would it be absolutely necessary to take it to a service center...or might this be something simple, which could possibly be remedied?
I will add that I registered for participation on the blogs, and have not yet received the email confirmation, which is kind of frustrating.
I have had problems with my new onkyo tx8050 so I tried to contact tech support and found the support by this company to be very unfriendly to the customer. I feel if onkyo does not want to help with the customer support then maybe they should get out the the business. I will be returning my onkyo equipment and choosing a company that wants to help there customers
I called Onkyo's 800 customer service line sunday afternoon 12/14/14 and found the experience amazing! The gentlemen/Onkyo service Rep took great care of me and helped me with a complicated set of problems setting up my Onkyo Home Theater Receiver.
He was exemplary in every way: patient, intelligent, well spoken, and very very knowledgeable about every small detail of How Onkyo products work.
This is why a customer stays loyal to a brand. And why I will likely purchase more Onkyo products in the future.
Thank you, Onkyo Customer Service of Nashville TN.
I just wanted to say that Jibril Rasul, was a big help for me today. He was knowledgable of my product gave very good instructions, has very good people skills, and had the ability to explain things very well. Wish all customer service reps were as astute as Jibril. Good job, though my issues continue, I'm sure he will help to resolve them.
Thanks to Jibril,
Gene
I recently bought an Onkyo TX-NR636. I am content with what it does, but I had to call the Tech Service department to find out just how to make it do what it does. Afer a 35-year long career as a tech writer writing manuals for all manner of electronic devices, from medical instruments to computers and computer peripherals and surveillance systems, I feel qualified to say that the manual that came with the Nr636 was one of the worst I have ever seen. I'd have never gotten another job had I claimed that on my CV. Quite possibly the original manual was written by a Japanese engineer who assumed that it would be elaborated on for tAmerican customers - but the Japanese manual was never changed. It should be!!! The functions need to be fully described and the use of all the buttons on the remote need full description. The use of the HDMI OUT connection needs fuller description, etc. etc. It's a lousy manual for a very good product.
I recently bought a onkyo CD player c-7030. it works well, but the instruction manual is not written in clear lay language. Itis a technical jargon that barely tells you what this equipment is for. Anyway , I would like to use more than 20 percent of its possibilities.Do you have a manual that is not written for an electronic engineer? For example what are the definitions of the abbreviations listed ( MP3, AMA, RI),. I had to search for all the definitions on google! That is not fair. when you speak about optical connection, to what? What do you mean. The all manual is miserable. Do you have a suggestion?
I recently purchased Onkyo's TX-NR616 7.2 Network A/V receiver. I believe it came out April 2012, which to me is extremely new as I previously had the Yamaha RX-V493, released in April 1999 .... 13 years older! It took me ages to finally get everything JUST the way I wanted w/the old one, but I did.
I thought I needed a digital receiver w/HDMI to expand upon what I had. I understood NOTHING in the manual & was so completely confused, over my head & out of my league. I DREADED the expected, totally useless call to tech support SO much I waited about 6 weeks to call.
I finally called Onkyo support 1-800-229-1687 and spoke with "GABE". I CANNOT SAY ENOUGH PRAISE for Gabe's totally impressive knowledge re my receiver & the continuous enthusiasm he responded w/to ALL my exasperating questions. He was SO thorough in detailing each & every point from every angle. He was on the phone w/me about an hour & a half & eagerly wanted to continue w/the next step. I was exhausted & not close to being ready to continue. I chose to end the call.
GABE made it very clear that whenever I was ready I could call back and request GABE! I'd not need to start all over w/someone else! Totally unheard of & a first for me!!! I called him today. About 4-5 weeks later. As far as calling THIS support #, both times it was answered within 2-3 rings and picked up by a "human" less than 2 minutes total.
Today I was told GABE was on the phone w/another customer and given the option to hold or leave my # to be called back in the order of my call, just as if on hold. I also was given the option to leave a message on GABE's voice mail as well. At first I did not trust being left in "calling order", so I held.
After only a minute or so I decided to "trust" their word since everything thus far had been superior in EVERY way....so I left GABE just enough info so he could pull up our previous session & be as prepared as possible. I received my "call back" 45 minutes later....OUTstanding!!!!!!!!!!!!!
I was just as impressed as the first time. I thought I could save us both considerable time by having a friend take over the call. Thinking he'd know what GABE was technically talking about, whereas I would not. As my friend was conveying the technicalities of his conversation w/GABE, I was left w/the uneasy feelings of confusion & doubt....in his interpretations & conclusions of what GABE was explaining re "Zone 2" connections.
Hence my discovering this site in my searching for a way to get an email to GABE, (as support # hours were closed). Thought by emailing my concerns & doubts, double-checking w/GABE could possibly speed things up w/either a written reply or if/when we spoke. I have been unable to find such an email address for GABE or Support at all....
Should ANYone be able to provide this, I'd greatly appreciate it. IF there is no such option, THIS would be my only complaint....I DO feel strongly that this SHOULD be an option.
My rating for Onkyo support would have to be the highest possible...I suppose that would be considered a "10" - "5-Star" - "Excellent" - whatever rating style used, the highest satisfaction choice possible! This of course is directly attributed to "GABE".
Without "GABE" I'm sure I'd not have bothered to submit this EXTREMELY positive review. Unless there would have been cause for a significantly negative review, fueled by indignant outrage, I'd not have bothered to spend time at all responding.
Sincerely,
JAN AGUILERA
I finally just talked to Paul a rude tech service guy about the receiver problem that I have only had for about a year & 1/2! He said I would have to have the origional receipt. I don't have it so Onyko won't help me?!!!. Every appliance I have owned with warranty issues I have used the serial number. Needless to say, I won't being buying any Onkyo products anytime soon!!!!!
I am going to post on the internet as to what seems to be poor quality issue by Onkyo and how RUDE their reps are in dealing with these issues. If someone wants to call me from Onyko except for Paul my name
on 1/26/13 i purchased a onkyo 3500 home theater. in april the surround speakers,sub-woofer,and center channel speaker quit working. i went on your website to find service locations. it gave me 5 locations around pittsburgh,paand 4 out of state plus lincoln park,new jersy. i called all the ones around pitts. and they all said they usedto but do not anymore. then i called n.j. and they told me I would have to ship and pay the expense of shipping since the whole unit weighs 50 lbs. i took it to my local electronics store and for $107 fixed it. i called the warranty service # to get reimbursed and was told flat out i am sol. in the past i have always had sony or rca products and never a problem in fact i have a cassette player that still works. i think your customer and your warranty suck. how can you expect someone who bought your product in faith and treat them like we got your money now go to --- i will never buy an onkyo product again. thank you for nothing.
I bought a DXC390 6 disc changer. Extremely disappointed. I got rid of a twenty some year old Techniques that worked like a charm after almost twelve hour a day continuous use until it finally gave up the ghost. It started skipping, but still played when I would clean the head. I was told by a service guy the head was worn out. No wonder with the thousands of hours it was in use. Thought I was buying a "better" brand by choosing Onkyo but it is a piece of crap. It started skipping after about six hours use and stops whenever it wants. I program it to play all discs, it'll stop at disc 4 or ? The closest repair (for warranty) to where I live is 165 miles away. Just can't trust anybody these days.
I have an Onkyo amp that died within 12 HOURS of purchase. Joke-yo's service amounts to a 4-6 week wait time for repairs.
Best of all, I had to call 3 times and throw a fit to get Onkyo to cover the shipping!
Pardon the 80s nostalgia, but I sincerely "pity the fool" that buys Onkyo and the product isn't perfect on arrival. Onkyo could care less.
