Posted by Anonymous
I have not received my order# 1DJJ4P6 since March 9th? I have not heard back from your company I have email your company several times and no reply this was a bday gift and no items and no reply !!!
Old Navy customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Old Navy.
21
Mar
17
Jun
Posted by Anonymous
Hi I am a Canadian who purchased 2 jackets on line for my sons birthday. Niether puffy jacket will work and we have been waiting to cross the border to get the jackets returned. I know you extended you policy until June but now we are coming to the end of June with no end in site to make the return happen.
What do we do??
31
Jan
03
Jan
Posted by Disgruntled
I purchased several items from store 06428. Bought rockstar jeans and plush t. The jeans had ââ?¬Å?grease looking markââ?¬Â? that showed up when I washed them. And the plush t has a hole Iââ?¬â?¢ve the left breast that looks like a fabric malfunction. I attempted to return these items to Vancouver mall store and a very unkempt trashy looking sales clerk very rudely told me they were not returnable or suitable for exchange. I had my receipt. What happened to your store? Staff obviously have no dress code and no customer service training and your clothing is substandard. Walmart is more high end than you. You shouldnââ?¬â?¢t be in a mall. If this is representative of Gap and your other affiliates I wonââ?¬â?¢t shop at any of them. I have shopped at Gap and old navy for years and it wasnââ?¬â?¢t until recently that I have seen your stores go so far down hill.
Is there any recourse for your substandard clothing?
22
Dec
Posted by Anonymous
The worst service at the Tanger Outlet Old Navy in Charleston SC. The line had over 50 people and 4 cashiers just left and when asked if additional cashiers were available, the manager page the employee and said she of course no'. She did not addresses the situation, just ignored the situation. The only pleasant experience was the front cashier. The store was a mess everywhere and you could not find a person in the store.
15
Dec
Posted by Anonymous
I am very upset with the service of Old Navy. I have been a Old Navy credit card holder for over 12 years and out of the twelve years I have never been late with a payment. Due to Hurricane Harvey I had a major setback and it caused my payment in September and December to be returned but two day after I was aware of the return payment I immediately took care of the payment. On yesterday I called to get my available credit and I was informed that the account had been closed. I tried talking with a manager that was very unconcerned and rude and said there was nothing he could do. I explained to him about Harvey and all of the major issues I have had due to Harvey but long story short after being a dedicated customer Old Navy didn't even consider keeping my account open, I will never buy anything from Old Navy ever again.
14
Dec
Posted by Very Upset Customer
I am beyond upset with the service I was provide or I guess not provided today!! I had a store call another store to put an item on hold and even specified that I would be there to pick it up on a specific date. We then come in on said date and my item is no where to be found. I am told that maybe the hold bin was cleaned out since then. Mind you it's only been two days since the store called ahead for me. I was not offered any other way to find the item I desired. The only effort taken was to search the rack where the items where displayed to no avail of course. I just wished I would have had other options offered to me so that the item I really wanted could have been purchased and a sale would have been made for the company!! Sorry to say I probably won't be shopping here for a while.
07
Aug
Posted by Anonymous
Old Navy Denham Springs Louisiana at the store on 8/7/2017, between 4 and 5 PM give or take the time no more or less than one hour.
As my daughter was looking for her size and could not find her size, the manager of the store were in the are and I asked him if the store had other sizes he said he would check in storage, we waited more than 15 minutes, he never came back, finally we happen to see him, I asked him about the size and he acted like he had never talked to me.
I was very hurt that me and my daughter had been ignored and no apologie offered.
I became angry and made the statenebt the manager was racist, as other customers heard my comment.
I did not get his name and by the way, I asked for a manager to complain, and he came, I told my daughter let's go to the store next door.
Whywe
Not giving my email
09
Jun
Posted by Linda
Hi this Linda Martinez, I went shopping at old Navy yesterday and I will canceling my card !! The service I received was the worst ever ! Waited in I be for more then twenty min. The girl that could of served use spent twenty min.folding instead of helping use then she told use she was off in ten min. There was at least twenty people or more in line waiting!! I had your card for at least fifteen years I bought my grandchildren things there ! Thank you for letting me tell you about my experience in your store!!
27
Feb
Posted by Dreemesicle
I made a purchase at your Old Navy store (#05996) on Miamisburg-Centerville Rd in Dayton, Ohio on Feb 24, 2017.
The sales associate neglected to give me one of my bags of my purchases. I phoned the store today and was told that they could replace the items if I bring the receipt in. The problem is, when I was asked if I wanted the receipt in the bags or with me, I told her in the bags would fine. Since the receipt was not in my other bag, I'm assuming that it was in the bag that wasn't given to me.
That said, I paid for my purchases with my old navy credit card. Could you please give me a copy of the receipt for that particular purchase where I can retrieve the merchandise that I paid for?
If you have any questions, feel free to contact me.
Sincerely,
Tammy Hazen
22
Dec
16
Dec
15
Dec
Posted by Ramya
Placed an order on Dec 2. Today is Dec 15th and status says Pending Shipment. Tried to reach a customer rep. - all efforts went in vain! Each time I waited for more than 30 mins and finally hung up! Very Very Poor customer service! Will not shop old navy in future! I just wish I could cancel my order!
14
Dec
Posted by Anonymous
A December 2 order has not yet shipped out(12 days) with no indication of a back order.
Email for customer service is not a valid email and I have waited up to 45 minutes on the phone with out speaking to a representative.
Unacceptable.. will not be ordering online again from Old Navy.
13
Dec
09
Dec
02
Dec
09
Nov
23
Aug
14
Jul
Posted by Anonymous
Thanks old navy for having great customer service,Today 7-14-2016, I placed a order and the person that assisted me over phone,her name was Esther,I didn't get her last name,but she were so kind and pleasant also very professional,Thumbs up Easter, Greatly Appreciated.Terri Harris.Cincinnati Ohio.
09
Jul
01
Mar
Posted by Anonymous
I just came from the Bayfair Old Navy in San Leandro, CA. I could not believe the condition of that store. It was filthy dirty! The floors were awful, they don't look like they have ever been cleaned. I was happy with the customer service but they really need to do some heavy duty cleaning! I would be very embarrassed if it were my store!
02
Feb
Posted by Anonymous
I have only shopped at Old Navy one time about a year ago and like always the cashier wants me to fill out for an Old Navy Credit card to get a discount on my purchase. I did that but did not keep the credit card and never used it again. Cut it up and threw it away. Now I receive a letter this week from Synchrony Bank telling me they have reviewed my account and decided to lower my credit limit on my card to $200, because I have SERIOUS DELINQUENCY AND TOO FEW ACCOUNTS PAID AS AGREED. also telling me how adversely this affects my credit score!!!! Have not used the card and will never shop Old Navy again!!!!!
26
Jan
Posted by Carmen
Today 1-26-2016 I call to pay my bill..the first time I call lady hangs up on me very rude so the second time I call right back and she was ok but I do not appreciate getting hung up on......also you should find a different way to pay not everyone has checks I know I don't all I have is a debit card so it's aggravating when I have to keep explaining get to these people everything I pay my bill and all they say is you can pay with your check like they aren't listening.....not very happy as soon as I pay it off I will not be keeping the card and I will be notifying the better business Bureau.Thank you for your time.
02
Jan
Posted by Anonymous
On January 2 nd went into old Navy very dissatisfied was going to buy a sell item but when I got to the cashier they said it was regular price . The item was for $19 dollars and it was going to be sold for thirty dollars . I even went back to make sure about the sale price. So yes I was very dissatisfied
