Posted by Anonymous
I have not received my order# 1DJJ4P6 since March 9th? I have not heard back from your company I have email your company several times and no reply this was a bday gift and no items and no reply !!!
Old Navy customer service
Old Navy is a national chain of retail clothing stores. Old Navy is a subsidiary of The Gap and is headquartered in California. Old Navy has a web page for frequently asked questions as well as email, phone and traditional mail support for their customers.
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User Reviews
21
Mar
17
Jun
Posted by Anonymous
Hi I am a Canadian who purchased 2 jackets on line for my sons birthday. Niether puffy jacket will work and we have been waiting to cross the border to get the jackets returned. I know you extended you policy until June but now we are coming to the end of June with no end in site to make the return happen.
What do we do??
31
Jan
03
Jan
Posted by Disgruntled
I purchased several items from store 06428. Bought rockstar jeans and plush t. The jeans had ââ?¬Å?grease looking markââ?¬Â? that showed up when I washed them. And the plush t has a hole Iââ?¬â?¢ve the left breast that looks like a fabric malfunction. I attempted to return these items to Vancouver mall store and a very unkempt trashy looking sales clerk very rudely told me they were not returnable or suitable for exchange. I had my receipt. What happened to your store? Staff obviously have no dress code and no customer service training and your clothing is substandard. Walmart is more high end than you. You shouldnââ?¬â?¢t be in a mall. If this is representative of Gap and your other affiliates I wonââ?¬â?¢t shop at any of them. I have shopped at Gap and old navy for years and it wasnââ?¬â?¢t until recently that I have seen your stores go so far down hill.
Is there any recourse for your substandard clothing?
22
Dec
Posted by Anonymous
The worst service at the Tanger Outlet Old Navy in Charleston SC. The line had over 50 people and 4 cashiers just left and when asked if additional cashiers were available, the manager page the employee and said she of course no'. She did not addresses the situation, just ignored the situation. The only pleasant experience was the front cashier. The store was a mess everywhere and you could not find a person in the store.