Posted by Geo95
Hello, I changed phone from android to apple and already purchased navigon online. How my supposed to load the app to my new phone. When I tried though, it�s asking me for payment again.
Navigon customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Navigon.
16
Nov
03
May
Posted by Anonymous
I have a Navigon 2100 that will not lock on to the satellites. I have spent hours trying to get factory service advice with a live person to no avail. The phone number in by manual does not answer. I purchased the product at Radio Shack and they too have tried, but unable to contact anyone. I believe that the Navigon is built by Garman which is a very large company. With there type of attitude I do not understand why Radio Shack or anyone else would buy their prodct. I certanly will never buy on of their products again.
18
Oct
Posted by Anonymous
What is the working toll free number for your customer service department. I bought one of your products and would like to remove the other persons information. It does not tell how to do that in the manual I lprinted out. The toll free number on the Navigon web site not in service so where do your customers call when they need customer service or have you stopped offering that service? If you have infact stopped offering that service where are your customers to go for service?
13
Oct
Posted by Marie
If you want to install Navigon from one smart phone to another - like the iphone 5, and you get an error message when you try to see the maps, delete both Navigon programs from the old phone and the new i5 phone. Connect to itunes and back-up the i5 phone. then in the Navigon program go to "extras", and at the very bottom of the
screen select RESTORE PURCHASES. It will ask you for your Apple ID and Navigon will download! You will have to download your maps again. ****I had been trying to resolve the issue, registering the product, getting computerized emails from Navigon, etc, etc. to no avail. So I went to google and searched for a solution. I found lots of frustrated negative comments, saying the program did not work on i5 phones..........until I found one with the solution - it took only a few minutes to get it all going!!!! I love Navigon and am very happy to have it working on my new i5 phone.
20
Apr
Posted by tlpage
They were rude and unhelpful when I bought the piece of equipment 3 years ago. I recently dug it out from my project file to get it working. As with the past customer service reps they don't answer emails and there is no valid/working customer service telephone number.
Let others know, Navigon's business plan is to rip-off the consumer!
Look-out Android Ap........
29
Jan
Posted by Little Johnny
Wow, where do I begin. Purchased the 3300Max in Australia. A year went by. No major problems except it never shows you direction ito of North, South etc. The fun really starts if you want to travel overseas. They must have the most complicated unintellible map download system ever devised. You have to install Navigon fresh software first. When you install Navigion fresh it only recognises the country you are in for downloads. I want to go to Europe but I'm registered in Austrlia. Big problem for Navigon apaprently. No Europe maps or US maps available with Australian address log in. It also stated that I have no software upgrades availablke. Went to Navigon Internatyional website. Voila I can download the upgrade for my GPS and all the maps of Europe. Did that. Refused to install. It also didn't have Australia listed as a country. It did have Antartica. By the way the install part you have to figure out by trial and error. No where do they explain exactly how the map downloads and install works. I phoned customer support. Got a German who could barely speak English who was quite annoyed that I was annoyed! He said and I quote "I'm having a problem because it's an Australian Navigon" I'll leave that last statement with you travellers to dwell on... I'm now buying a Tom Tom. Who have very clear undertstandable map downloads for all countries. It's a pity. Whilst it was up to date I didn't have any major issues with the product per se but the support and maps download issues sink it for me.
23
Dec
Posted by Anonymous
It worked fine until a recent update that makes us have to download the states we want to use it in. NOT A good move. I was in Missouri and could NOT DOWNLOAD THE STATE in 3G ..... Navigon sucks now. Every time I go to use it, NJ AND PA ARE UN downloaded...... I filled out the form to contact them and guess what???? Yep per...... NO RESPONSE!!!!' nada......nada
NAVIGON blows
07
Dec
Posted by Dagored73
I have a model 7100 and the best I can do right now is to get it to turn on. GPS will not work at all. Tried the Customer support #. That, like the Navigon 7100, doesn't work either. When it did, the maps were not even current. They were at least 3-4 years old. I wish I would have known about this Golden Turd before I got it. This is a very expensive piece of JUNK. Don't Buy any Navigon Products.
17
Nov
21
Oct
Posted by Ladislav
Service very poor
Navigon 8450 I bought one of the most expensive. I was hoping the price will correspond to customer support.
During the warranty period is a problem with Live. Moon tried to advise nonsense like to restart the device, enter the code, etc. When it did not work as expected, I sent the unit into the German service. After a week he returned as repaired.
Live module did not work again. Followed by month correspondence with the fact that Navigon can also use the module without Live. Resend the service. Defect was found, warranty disallowed. I also had to pay several tens of euros per diagnosis.
Summary:
Month correspondence, recognizing and correcting defects. Fault persists. Next month correspondence. To change the fault recognition, cheeky request to pay for diagnosis and postal costs. In case of disagreement would be a device supposedly recycled.
Although Navigon very nice pieces of hardware, so after this rogue act can not recommend anyone Navigon.
(Sorry for my English)
07
Oct
18
Aug
Posted by FENCEMEISTER
I BOUGHT 3 NAVIGON 5100 MAX UNITS. I'VE GOT TO SAY THEY HAVE WORKED FLAWLESSLY! MY PROBLEM IS THAT ONE OF THEM WILL NOW ONLY CHARGE FROM THE USB PORT ONMY COMPUTER. THE 110V OR 12V CHARGERS ( ALL SIX THAT I HAVE WITH THE 3 UNITS)WILL NOT CHARGE THIS ONE UNIT. OF COURSE I AM RUNNING INTO THE SAME WALL AS EVERYONE ELSE AS FAR AS CUSTOMER SERVICE. THERE ISN'T ANY! THEY HAVE PULLED OUT OF THE COUNTRY.. FROM ALL OF THE OTHER COMPLAINTS ON THIS SIT I CAN SEE WHY. TOO BAD I WAS REALLY IMPRESSED WITH THEIR PRODUCT. WORKS EASIER AND BETTER THAT THE BUILT IN GPS IN MY 2009 LEXUS LS460!
15
Aug
25
Apr
01
Apr
04
Feb
29
Dec
14
Dec
25
Oct
Posted by Tony.
I bought a navigon8410. What a disgrace. No chance of talking to anyone. Impossible to send emails. Impossible to converse on phone. My 8410 is not working correctly. Cannot get it to hear my commands. Zero response from them. What rubbish! Waste of £350.00. Back to TOM TOM as soon as possible. DO NOT BUY NAVIGON. May as well throw your hard earned money into the toilet!
02
Oct
27
Sep
Posted by dieu
Concisely, Navigon Mobile Navigator USA is an exercise in complete insanity. Regardless, of suburb, city, and or freeway driving, the user is confronted with “GPS reception is currently not sufficient.” Apparently, five bars and a 3G connection were insufficient to obtain GPS reception. Now, here is the rub. I live in the Detroit metropolitan area. Thus, if GPS reception is unavailable on a major highway in Michigan, it is highly unlikely that sufficient GPS reception will be available anywhere. As with many users, I was duped by the screen shots and fancy rendering. Thus, I spent $40.00 plus $10.00 for the 3D add-on. To add insult to injury, the default “Maps” application worked flawlessly. What I do not understand is how the included “Maps” application maintains sufficient reception while Navigon Mobile Navigator USA fails to obtain sufficient reception. As a result, I missed my daughter’s volleyball game due to my dependence on the Navigon Mobile Navigator USA application.
