Posted by Anonymous
We love Mazda CX 5. This is our 3rd Mazda.....they continue to get better....
Mazda customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Mazda.
31
Oct
27
Jan
Posted by Anonymous
I am writing to express my complete dissatisfaction with the 2012 Mazda six I purchased as a new car . After one year, the car required a state inspection. The car failed that inspection because the bolt used in the exhaust system were defective and fill out. Yet Maxda did not notify me of that.I had leased the car and then bought the lease. As soon as I bought the lease, I was advised of the airbag recall despite the fact Mazda knew about the recall prior to my purchasing lease, that information was not conveyed to me. Then there was a recall for the door locks. Then the sub frame Rotted which ended up being another recall issue now with 70,000 miles on my car ,a car that is well-maintained and driven locally, I need a new transmission. The transmission has inexplicably failed. It appears that Mazda utilized subpar parts in every aspect of this car. I am completely disgusted and disheartened by the product and the misrepresentations of Mazda Be advised that I am seeking legal counsel with regard to any available remedies I may have to address Mazdas Deceptive acts and practices.
20
Jun
05
May
Posted by Ihateyourmazdacommercial
JESUS CHRIST STOP PLAYING THAT COMMERCIAL. The really stupid one that has the song that sounds like they're singing,' Now and forever.' The commercial that Is constantly, and I mean to and three times per commercial break is the same Mazda commercial on sling television. We're thinking about getting rid of the sling television to get rid of Mazda. I cannot tell you how much my wife and I loathes and I hate your commercial that plays constantly on the air here. We will never ever in 1000 years by a Mazda. My father had an RX7 in the 80's but the constant loop of yr ad with the guy looking at the firmament with a fake tear running down his face is nauseating. No idea what yr selling btw either so if it's a lifestyle? Then your life sucks.
27
Apr
Posted by Anonymous
Hi , just relaying my experience at maple shade Mazda service in maple shade nj. 2921 north route 73. I took it in for broken power window passenger side. I signed sheet which had price for repair when I dropped off. When I called to see if it was finished, they told me and that the sheet I signed did not include the price of the part , or they thought I prepaid for the part , thus the price I signed for was now $200 plus more. Seems kind of misconception, I paid for repair but was not happy how it was handeled.
26
Mar
Posted by Anonymous
Dear Mazda,
I live in Saint Petersburg, FL. I was driving down to Miami when the tire pressure sensor went off. I went to Gunter Mazda on SR 7. I was told by the intake service person they are not taking walk ins today. She never asked what we needed. I'm not a mechanic but how long would it have taken to put the air in the tire? She still refused to help us. I live four hours from Miami. I needed the make sure the tires were filled properly for the return trip. I ended up going to the local gas station. I've had this car just over a year. I was under the assumption that any Mazda dealership could help. Maybe I'm wrong but I don't think Tyrone Mazda would have done that to me.
Thank you,
Susan
07
Mar
Posted by Anonymous
This is not a review for your Mazda Corporation this is a review for a partner that you have partnered up with in San Rafael California Marin Mazda do not have anything else to do with this company that you are associated with because they have the worst company in the world and you're putting Mazda's name with it and it makes you guys look like so be done with Scotland car yard Enterprises is a sleazy unethical illegal practice you guys will lose your good name as a great car and great service company if you continue doing business with the sleaze bags at Marin Mazda thanks for listening PS someone should call them right away and see what the hell is going on down there and if you'd like to call me back you can
13
Feb
Posted by Joseph
I bought a CX-9 a few weeks ago. It is the third CX-9 we have had in the last 10 years. So I have 1400 miles on the car and I am driving down a 5-6 land freeway in Phoenix. A truck ahead loses several wood items that cover each lane. Several cars and trucks had no choice but to motor on which I also did. I ran over some wood crate or whatever. Ruined my driver side back tire. Had to replace at more than $300 which I added road hazard protection for $35.00.
You guys should have covered my 4 tires on my new Mazda or at least gave me the chance to buy tire protection. Diappoints me. Whatever. As they say in Russia "tough
22
Jan
Posted by Anonymous
I'm currently leasing my 2nd consecutive Mazda '“ a 2017 cx5 grand touring. Last car was a 2014 Mazda 6 grand touring.
I like your cars. I don't much care for your dealerships.
It says on Mazda of Culver City website and on a large screen inside the service center that the first oil change is 7500 miles.
The service advisor said every 4 months or 5000 miles. I asked why the literature is different. He said it may depend where you live. I live near the dealership that has the sign and 7500 mile recommendation on it's website.
I'm paying every month for windshield, ding and other protection. When I asked the service manager how I would go about getting a ding fixed he said he'd look into it if I sent him a copy of my contract. I bought the car there and was sold the extra protection there.
I mentioned that I have some trouble with the Nav system. He said that a system update might help. I asked for that. He said no system update is available. I asked when it might be available. He said, we never know'. I asked if Mazda contacts them when an update is available. He said no. This mystified me.
05
Dec
Posted by Anonymous
I Bought A New Mazda Cx5 From Saltmarine In Northern Ireland 2 Years Ago Complete Electrical Failure Last Thursday On Way Home From Work. Told By Saltmarine Staff
Couldnt Look At Car For Two Weeks . Warranty ?what Warrannty . Joke Of A Dealer.
Have To Hire A Car Now To Get To Work. Another Mazda Dealer Cant Find Fault In Car. Unreliable ,unhelpful .working Mother Of Two Kids Where Is The After Sales Service .
Non Existing.
Dr
23
Oct
Posted by eicram3
I bought my 2010 Mazda 6 brand new. I liked the car except for one thing, the headlights. I've put more headlights in this car than all the other cars I've owned combined. Every year I put one or two headlights in it. Right now both low beams have to be replaced and the bulbs are not cheap.
30
Jun
Posted by Disappointed with Mazda
Received one of those scratch and win flyers from Tim Short Mazda, Chattanooga, TN. It showed I won $500 with no purchase. So I called them to make sure, had to leave a voice mail, and later received a text asking how they could help. I texted back a pic of the paper, asking if I had really won, and explained I had just recently bought a car (at another dealer). They texted back "Cool. Just ask for Curt when you arrive. He can help you!". Although my common sense was buzzing I made the 30 min drive after work. When I arrived they said sorry but you won a $2 bill & did I know anyone who I could transfer my "voucher" to and then I'd get $500. Well played Mazda, well played. The folks were nice enough but they are very misleading just you too go to the dealership
02
Apr
Posted by Anonymous
I thought you might like to know how my wife got on when she went to the Mazda franchise at Milford Surrey, were she originally bought her first new Mazda 2 automatic and is now looking forward to replacing it when the next plate is due! on her arrival 2 sales persons were sitting at the desk together, no acknowledgement at all she was the only person there at that moment 2/3 mins past one said can I help,she asked for a trade in price against a new Mazda 2 he asked about the mileage=(25000mls)never took the trouble to look it over he glanced out of the window and said 3,100 pounds,we have had it valued and it's worth more,the mileage as stated above is very low for it's year and also it has service history,yes she will have another Mazda 2 auto but not from that garage,one wonders if they are paid too much,sorry but this is appalling customer service R.Wainwright.
16
Mar
Posted by Anonymous
This is about a Mazda I origionaly co-signed for with my son and had to return the car the next day. This was 2 and a half years ago on Labor Day. Nothing wrong with the car. When we got home we found out my son couldn't pay that high of insurance on the car. Went back the next day and the salesmen all said, "Sorry. There is nothing we can do." I sat there for 5-6 hours. No one would help me. My husband was gone M-F(trucking) and I was still grieving the death of my daughter! A black salesman(James?) sent me over to Nissan. I had to end up with a new vehicle Nissan after I gave up my other one first. Then at Nissan they took back the Mazda, charging me about 5 g. more than the day before. I have a 2014 Nissan Versa Note and still owe about 14 g. after 309.00 mo. pymts. since then. The cold-faced salesmen and supervisor there at Kings Auto Mall need to be dismissed. This is not customer service but customer abuse.
17
Jan
17
Jan
Posted by kb
2016 Mazda CX5 and have owned it since last spring. Vehicle has 15,000 miles and has been in shop three times for squeeling and grinding brakes with no resolution. Dealership points finger at Mazda,as they are supposedly working on a solution for CX5's with this issue. Getting impatient with Mazda and may end up being my first and last Mazda.
28
Dec
Posted by Anonymous
Mazda has known about the Tribute's issue with the airbag light coming on and it being cause by a faulty seat belt sensor which would cause the airbags not to deploy during a crash. I contacted customer service and they would do nothing to help me with this. So if my daughter (who drives the Tribute) wrecks before I can get it repaired and the airbag does not deploy I will own Mazda because they knew about the issue and did not put out a recall. It looks like the safety of your customers would have made your company issue a recall as soon as you were aware of it, shame on you Mazda.
24
Dec
Posted by Mazda three2016
Crap I know it's not but when I drive I'm scared I'm breaking car or brakes or electronics never worked since day one wait three hours for them clean car buttons falling off sales never walked thru car with me he sure was in Bank telling banker the service she told him get out I don't understand put problems on Twitter one file I hope I paid for tint I paid for covers I paid for bow crissmass I paid with disability being in pain days after bought cause traction cruise computer knobs falling off chassis paid cash now what do I have no GPS no 800 number on window if stuck scary
01
Dec
Posted by [email protected]
We hav 2 problems : rear bs other working, 1200.00 to fix!!so, we have an unknown passenge slide 12 inches Crack down the dash with a tacky feel in the smfer. Lately we had a SRS code. We n brought it in, for.110.00 that checked it but stated they need to.remove the dash to further evaluate the ussue.my partner was charged 110.00 0er.diagnosis!!! Now told.to return for dash removal..Seinfeld another 700.00.to.understand and fix defective airbag. I'm not vehicle unsavory.....I smell money scam!!! What r ur thoughts. What r the TSBS
11
Nov
Posted by Ahmed
Hello,
This is Ahmed AlGhadani,from Sultanate of Oman, I bought a Mazda cx-9, 2016 model from the official Mazda Dealer.a week later I discovered rusting spots all over the car base (chassis). Which was weird for a new car. I approached the dealer for inform them about the problem but they refused to admit and take responsibility about the car. I then approached the Consumer Protection Authority to help me but again the dealer refused to admit what in the the car base is rusting so I had to appoint an expert who is authorised by Ministry of Justice to be the judge and again he confirmed the existence of the rusting. Then they offered my painting the car base with anti-rusting chemical but without any warrantee that the rust will not come out because they said it is not their responsibility to work it out. After that, with the pressure of the Consumer Protection Authority they agreed to give the warranty for three years only. So I told them to withdraw the case from the court I need them to pay me back what I spend of the expert and to give me compensation for what I suffered but they are refusing
Now I even don't want the car because of the mental pressure they put me in.
I want you to help me please.
05
Nov
Posted by Anonymous
Horrible experience,at wesley chapel mazda in florida. Sales person extremely rude and rushed. He wanted another sale, so he dropped us and decided to not show us any of the car features. We got stranded today without the tire lock jey. Tire pressure going down and we were on our way to Orlando to disneyworld when we saw there was a nail I tirw. No one could help us because they needed this key to unlock the tire. Our entire vacation weekend was ruined. Hate mazda and this dealership. If I could, I wouldn't even rate them with one star because they don't even so deserve that. Very negative experience.
26
Oct
03
Oct
Posted by Anonymous
Its a shame that Mazda just screwed every sales person on the planet by changing the incentive plan for there front line sales people. Now we cant make money on the sale of the car because of the price points and cant make decent spin money either. Maybe some one from corporate shoud
try working 12 hours a day 6 or 7 days a week for $70 dollars a car.
29
Sep
Posted by Anonymous
I first contacted the Mazda dealership customer service on Sept. 1,2016,explaining that I have not gotten ant response from the PoughkeepisNY dealership regarding the illegal trade in of my sons car. The title, which was in my sons name had been forged, was accepted as a trade in for the purchase of a new car. The salesperson, which I contacted said there was nothing he could do and that the trade in was a done deal! Since when is forgery not a crime? I have been relentlessly contacting customer service for answers and have gotten no results! Time to take further action! Ref
13
Sep
Posted by Pastorgary
I recently contacted Mazda Corporate about the controls for the heater and AC malfunctioning and having it back to the dealer. 3 times in 9 months they have had it in for repair 2 times for several days. The last time I picked it up I didn't even get home before I realized they had broken the buttons in the console (Navigation and radio buttons)while fixing the AC control problem. This is unexceptable!! What ever happen to coustomer service? When I contacted Mazda Corp I was never contacted. The Dealership is Cogswell Motors in Russellville, AR. needless to say I'll not buy another Mazda!
The vehicle is a Mazda 3 touring.
