Los Angeles Times customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Los Angeles Times.

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Viewing Los Angeles Times customer service reviews 26 - 50 out of 215
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09
Dec

Posted by Dennis F


on 12/9/18 at 9:38AM

Absolutely atrocious service for missed deliveries, which are becoming more commonplace. I used to be able to get through quickly, but no more. I tried three different phone numbers that the LA Times has listed as theirs, but no one (not even a robot) answered. Finally I got through to one number answered by a robot, and was placed on hold for 5 min. until I got the problem resolved and a apology from the robot that the Times would deliver a paper this morning. Your website is also defective as it will not let me log in. (No such person), nor will it let me change my log-in info. I am thinking of cancelling the LA Times. I've been a long time reader -- can't remember how long.

02
Dec

Posted by Anonymous


on 12/2/18 at 3:12PM

I found the cutline your Sunday front page photo of the late President Bush inappropriate and in poor taste. I voted for Bill Clinton in 1992, and I even agree that then-President Bush was sometimes inarticulate. But the time to point that out was not in a cutline so soon after his death. It was downright disrespectful and unnecessary. I can't believe that an editor approved that cutline.

28
Sep

Posted by Anonymous


on 9/28/18 at 7:20AM

I have been a customer since 1960 the past 2days no paper by 6 am why? if I can't receive the paper weekdays by 6am I will cancel I understand Sat and Sun are later

Henry

09
Sep

Posted by George


on 9/9/18 at 11:59AM

I am a long term L.A. Times delivery customer, (4 days). I had a repeated problem with wet delivery several months ago,which I reported. The service has been better until recently, but now 2 days in succession I have a wet paper. The delivery people should surely know not to toss the paper near the grass, (I have a very wide drive). I hope not to have to cancel my delivery - I am sure I am not the only sufferer. I hope you can help.
Regards
George Hirst

19
Feb

Posted by Anonymous


on 2/19/18 at 8:19AM

Palm Springs again. After numerous calls to numerous robotic customer "service" reps and one customer "advocate" I finally got a missing paper two days later, also promises for it to not happen again. Four days later, a shredded copy of the local Sunday paper is delivered, not the Times. ??

14
Feb

Posted by Anonymous


on 2/14/18 at 2:39PM

Palm Springs. Customer for approx. 5 yrs. From the beginning, frequent non-deliveries, but following a complaint, the paper was hand delivered, usually within 2 hrs. However, since the subscription was increased (doubled) in January 2018,4 no-shows. Most recently: Monday 2/12. Inre that, I have spoken with 5 cs reps (Shula, James, Troy, William, Meg) all claiming to be supervisors and 1 customer advocate Jeffrey, all promising to expedite a request for delivery on Tuesday, then on Wednesday. As of Wed 1:30 nothing. Most of these people speak marginal English; all continually interrupt with their prepared script about "understanding", being "very sorry for (my) problem", and assuring me the paper will be delivered the same day. Anybody out there have a number for a competent, effective Times employee that can get a paper on my porch? Trying really hard to continue to support solid journalism.

20
Nov

Posted by [email protected]


on 11/20/17 at 9:51AM

i received a notice that my newspaper subscription was having a price increase. i have already pre-paid for a whole year, what is going on. The delivery service is sporadic, and we never know if the paper is coming or not. We are loyal subscribers at this address for over forty years and before another twenty years, total 60 years, if that's not loyalty what is? Please rectify this horrible service.

05
Nov

Posted by Anonymous


on 11/5/17 at 9:54AM

I have been receiving the LA Times for 49 years, the last 6 months the service has been horrendous. The paper arrives a half hour to an hour late or not at all. Sometimes the local paper the Desert Sun is delivered instead. I have spoken to customer service reps, but nothing has changed. Please advise me.

10
Sep

Posted by Mike S.


on 9/10/17 at 11:15AM

Where is my paper? For the second time in two weeks, I have not received my L.A. Times newspaper (last week it was Saturday and this week is it the Sunday edition!). Their call-in system only promises to contact the person that did not deliver the newspaper in the first place, with no call back delivery confirmation or emailed confirmation of the delivery problem. Print newspaper is probably a losing business for the L.A. Times. I suggest that they refund all of the subscription monies, stop their print business, and go to online only, if this is the quality of their newspaper delivery system, which is very poor.

27
Aug

Posted by Jen


on 8/27/17 at 10:37AM

I am a Sunday only New Subscriber to the LA Times. I have yet to receive an issue and paid 3 weeks ago!

02
Jul

Posted by c Hernandez


on 7/2/17 at 6:42AM

Just changed from a sat & Sunday subscription to Sunday only... Second week no Sunday paper yet...will try by phone after7pm

26
Jun

Posted by Former Times subscriber


on 6/26/17 at 9:35PM

After paying a one year subscription in advance i received a bill after nine months saying my subscription was shortened because special editions where printed at additional cost to me.good by forever crooks.

26
Mar

Posted by Margie burgardt


on 3/26/17 at 10:46AM

I ordered your Sunday times only delivery about two wedks ski. I have good memories oh just relaxing and catching . I paid my 99 cent special,but, the only thing special about it is it nonexistaence. Non one paper yet! Thur is bd!

26
Mar

Posted by Anonymous


on 3/26/17 at 9:26AM

Why hasnt my paper been delivered today?

Marilyn Ruth

9329 Robinson Lane,

12
Mar

Posted by Anne Derfer


on 3/12/17 at 5:07PM

I missed my Sunday paper for the second time in three weeks. Please deliver a paper to 228 Carver Circle, Redlands. I hope you can do a better job of Sunday deliveries!



Anne Derfer

14
Feb

Posted by Anonymous


on 2/14/17 at 2:05PM

Alice

I would like to talk to a rep from the true LA Times in Los Angeles or the USA not from the Phillipines. I am having problems with reps in the Phillipines understanding my issues. HELP

23
Jan

Posted by [email protected]


on 1/23/17 at 10:37AM

I have not received my newspaper for two days.I called twice yesterday and twice today - no newspaper and no call or e-mail to explain what is happening. In this time of diminishing newspaper readership I am shocked that a loyal reader has been treated in this manner.
Sandra Banner

22
Jan

Posted by Anonymous


on 1/22/17 at 11:53AM

We did not receive our paper this morning. Spoke to customer service. 2 hours ago Still mo paper.
Customer service is closed for the day now.
Need the paper.
This has happened before too. No paper was delivered on Jan 1st 2017.
Not a happy customer

22
Jan

Posted by Kam


on 1/22/17 at 11:47AM

8.30am call for delivery,your rep.told me will have Sunday newspaper,but it's not,and after 10.30am nobody answer the phone
,bad service on Sunday.

22
Jan

Posted by Anonymous


on 1/22/17 at 10:25AM

My Sunday Jan 22, 2017, Times newspaper arrived soaking wet. I called at 7:50am to request a replacement newspaper. The representative stated that she would put in my request and that I should expect the replacement newspaper within 4 1/2 hours! I asked why should it take so long? She stated she could not give me an earlier approximate time and that I will receive my newspaper within 4 1/2 hours. I called again about 9:10am. A gentleman gave me the same answer. I explained to him that I paid a year in advance for my subscription, I do not want a "credit" if my newspaper never comes, and I want today's Sunday L.A. Times. He could not give me any other answer. He stated he was in the Philippines. I worked for the L.A. Times for 20 years. I cannot believe this is how the citizens of the U.S. are being treated now that, it seems, that most or all of the services, etc. are being outsourced. I am very upset.

21
Jan

Posted by Anonymous


on 1/21/17 at 4:18PM

My stop and start request was not properly done! Paper was to stop on Jan 18 and start on Jan 22, 2017. Just got home and there is a

soaked wet paper dated Jan 18!! Hopefully it will start tomorrow!

21
Jan

Posted by Anonymous


on 1/21/17 at 9:19AM

I pay for delivery on week-ends I did not get any paper today and your office is
closed today (saturday) for this kind of problem. Don"t you plan to correct this
problem? Also why keep changing the digital paper from the original way since the
new procedures tried bring problems.

21
Jan

Posted by Anonymous


on 1/21/17 at 8:59AM

Did not get my delivery today. Instead got a Barron"s paper. I am subscribed to the
LA times

08
Jan

Posted by Anonymous


on 1/8/17 at 3:44PM

My name is Cornelius George, address Glendale. Called beginning 7am today sunday 8th, 2017 informing sunday times not delivered. 9am no paper, called 10am and 11am complained to head man Mario, who expressed apologies twicw and promised paper within 10 mimutes. called 12pm. to be informed, I should call monday for paper...How does LA times manager tolerate such ineptitude. I am very angry and upset. Kindly give me a curtsy call on sitiuation.

03
Jan

Posted by Anonymous


on 1/3/17 at 11:25AM

I subscribed at a store kiosk. Was told that it was an 8-week subscription. My first issue arrived Dec 31, 2016, next issue was New Years Day 2017. End of story. I phoned Jan 2 and was informed that my subscription was only Sat And Sun. Reply offered to change it to an 8 week subscription for the same price and told me that my subscription would be extended til Feb 21. Dec 3, my issue didn't arrive. I called again, was told my subscription would be extended another day. I questioned why the LA times thought 53 days subscription amounted to 8 weeks. Mathematics in the Philipines (where the customer service is based) is obviously taught differently than in the US. I asked to cancel my subscrition and for return of my $$.Was told, "well, we extended your subscription." For third 3rd time in 2 days I requested to speak with a manager in the US. Instead rec'd a call from phone sales asking me to subscribe to the LA Times.

Viewing Los Angeles Times customer service reviews 26 - 50 out of 215
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