Read the reviews below to see the experience other people have had when dealing with customer service from Los Angeles Times.
Have not received my Sunday paper in 3 weeks and similar experience as today I call cust service no answer the worst service the reason the paper is dying is not a mystery to me as soon as I can reach someone I'm canceling the rag and going digital The New York Times
Hello
La times..
My name is Alejandro Nunez
And I'm writing this notice about that I'm having an issue trying to make
Stop payments as delivery a news papers since I'm not interesting on this any more
I would like u guys to complete stop
Tank u my last charge bill was on 11_14 2016...
Witch I hope is the last one...tank for your service
I have been taking the LA times most of my life. When I moved to my present location the delivery service has been terrible. I am a disabled vet and cannot get around ery well. The paper was always thrown under one of my vehicles when there is plenty of room in the driveway not to do this. Either I am not getting the paper or someone is stealing it. When I can for another paper, I do not get it. I have asked the paper to be delivered on the porch and this request has been ignored. I read that the LA times is losing subscribers and now I can see why. I think that the delivery person is taking this personally because I complain about not getting the paper and when I do find the paper, it is on the sidewalk in front of the house. I do not know what else to do. Can you help me with this issue? Thank you very much.
I have. called five times to have my paper delivery resumed after a vacation hold. I have a difficult time understanding the customer service person on the phone.
I thought the Times was about communication. The customer service department is failing in that regard.
In the past 4 months the paper was not delivered at least 10 times. Lately when it is delivered is usually late. This is an early morning newspaper. Nobody reads the paper at night. Today no delivery again. Is it really that difficult to hire people to deliver the morning paper? I wouldn't think so.
My name is Paul Eggleton and I live at 675 Bennett St, Simi Valley. I switched to Thursday through Sunday delivery some time ago. Several times (at least 6) the paper on Thursday is not delivered. I have only just noticed today's is not there and called and it will now not be delivered until tomorrow. I am getting frustrated with this happening and also believe that whoever delivers it should still attempt to deliver it today - it is only 12.50.
We need for our newspaper to be delivered BEHIND THE FENCE in front of our house. This will assure that others will not know whether we are home or not. We travel between Los Angeles and Sacramento often.
This had been done until the last two Sundays. Without this method of delivery we would probably need to cancel the subscription which is not our preference.
I did not get my paper again today, this is the fourth time in the last few months since we have a new delivery person. The last time I called I received the wrong paper. You don't hesitate to take my money, I don't wait continued bad service. And today your automated system isn't working so I can't even get through to request my paper. This needs to improve or I will cancel my subscription. I want a refund for the four missed papers. The phone number on the account is
