Read the reviews below to see the experience other people have had when dealing with customer service from Los Angeles Times.
I don't have a problem with the digital delivery. Everything works fine. I do have a problem with the editing and writing. Lisa Boone just wrote a column and used "IRL." Does she know people are actually always "in real life?" Using acronyms is lazy and she might put a space after her name and title. I expect better of the LA Times editing staff.
After 15 Weeks Of Substandard Delivery Services, This Saturday Was The Worst. One Paper On The Sidewalk, One Paper In The Flowerbed And The Best One Paper In Middle Of Road. After 15 Weeks Of Bad Service What Is It Going Take To Get My Paper On My Porch Like You Did For 18 Years. This Is A Handicap Home And Requires Paper On The Porch. In My 90+ Years I Have Never Seen Such Poor Service. Please Don't Tell Me You Are Going To Correct This Condition And You Never Do.
Again I wake up this morning and my e-mail LA Times is not in my in box. Continuing problem for the last month. Please send todays issue immediately and fix the problem for future deliveries. Long time customer. I would hate to have to discontinue my subscription.
Crazy that I have to go through a third party because there is no way to get in touch with you directly. To say the delivery in our area sucks is an understatement. It all started about two weeks ago and seems to be getting worse. The most frustrating thing, is trying to get a hold of you to get some answers. I've subscribed to the L.A. Times for 40 years; I know things have changed but this is ridiculous, it's like dealing with a third world enterprise. If it wasn't for your Sports Department, I would cancel in a heartbeat. Thanks for nothing. Mike Reynolds, San Diego
Been a subscriber for many years on line. Now can't read it due to ad offering discount. After many messages I have given up. I've asked to cancel my service. No luck. I will now cancel my Credit Card which I use for auto pay. What a sorry ass operation. should hire quality people.
I have spoken to 2 persons and cannot understand what they are saying.
I have taken the LA Times for many years. I am 93 and can no longer read
the small print in the paper newspaper. I read the enewspaper every day and want to keep
reading it. I cannot figure out how to do this since I cannot interpret foreign accents with my
por hearing.
I will happily pay for my enewspaper as I have done with the paper version for many years.
I do not want my paper newspaper thrown at my house at 5200 #174. Irvine 92620 anymore.
The house is empty as I am in a senior residence. i will contact your office every day until
I can figure out what todo--email is fine with me. Thank you.
i m only getting 1 to 2 papers a week of my allotted 4 (thurs-sun) for weeks. I ve called to try and figure out what the problem is but they wont let you communicate with delivery person. They say I will be credited but on their site it says failed next to credit request and I have no way of seeing if my account was credited or not. I asked them to tell the driver to contact me or to throw the paper into my yard. Either they never gave the message or the delivery guy/girl doesnt read the directions as there as been no change. So frustrating.
Unfortunately, many of the comments already here reflect my own experience with delivery issues. I've had repeated periods of "start and stop," meaning the paper will come for several days in a row...and then it won't. As if my subscription has been cancelled, or the person delivering has decided it's just too much trouble to get me a paper. Yes, I've called the now entirely automated subscription problem number here, but it doesn't seem to make much difference and I seldom get a "make up" paper. After having been a subscriber for over 60(sixty!)years, I'm about ready to pull the plug on home delivery and cancel my subscription even online. And that's a shame, it truly is...
Paper was delivered this morning inside two plastic bags filled with rainwater. Contacted customer service via the LA Time online help system and requested another paper be delivered. NEVER got it! WOW - this business needs a lot of help if they can't even deliver on a service as basic as this. Would rate this customer service as less than zero.
Not only do i not get my paper delivered but even after i call i still do not get it delivered then i call to get a credit on the paper thjat i did not get and i am told they cannot process my credit!!! I only get my paper Saturdays and Sundays and every weekend there is an issue with the delivery and when you call you get to speak to someone in the Philippines! You request a local number because obviously the many complaints that i have filed regarding the delivery service to my address goes on deaf ears or there is a language barrier. Hard to believe the paper is printed here in Los Angeles and i have to deal with someone in the Philippines! Is there any wonder that the L.A. Times is loosing subscribers! I called and now I am having trouble cancelling my subscription so very frustrating. Does anyone have a local number I could call and complain to?
Act #.....3963
Encino, CA 91316
In all the years I've subscribed to Sunday-only weekend service I've kept all EIGHT paper mailing the LA Times have sent me increasing my subscription amount on the usual "Do not Pay" mailing we've always received. However this is done without addressing, announcing, or making obvious that my bill is not only going UP but in a couple of days from when I receive it, will be paid via my EZPay preference - optioned for when my fee was substantially less.
All eight times I've received this in the mail I call The LA Times to cancel and quickly they have explanations for why and truly, I get it. Yet because I am not able to financially negotiate and can still ONLY subscribe to the financial obligation at the Sunday Delivery price we last agreed upon.
Regardless of the reason for the increase, I do not care for the way you alert your subscribers, adding nothing different other then stating payment amount and TELLING us it will be deducted. There is no "NEW AMOUNT" and no increase alert. Why not add in RED type "Changes Made to your acct"? It could be inside and above your LOS ANGELES TIME lettering in the upper right corner- OR by fully being upfront and placing it on the outside so we know "changes have occurred"? Obviously alerting us risks subscribers cancelling. I get it. But honesty and integrity maintains subscribers and I expect more from The LA Times.
You have an automated telephone service so we can access our account but with no way to "cancel service" yet we can "hold" or suspend our service. You have a website which can access our accounts that fails to let the subscriber cancel. Frankly, I've never tried another approach so until this latest increase I've always rang you. Now that daytime hours are harder for me I suppose I never imagined the LA Times would actually be as obvious about making it difficult TO cancel or alter your subscription. That is purely based off of what I thought an "LA Times" would DO.
I would LOVE to continue to get JUST my Sunday paper delivered but if the price is only going to increase and increase for 4 papers a month I have issue. I continue delivery partially because I'm nostalgic and I honor the feel and ceremony of holding a newspaper in my hands. But as this repeatedly continues I sadly can't afford it.
I say this every single time you raise my bill and each time, rather then loose another delivery subscription due to technology as well, the representative brings my subscription BACK down to what I signed up. This is why I am still able to be here today with you.
If every time you raise the rates I'm not consciously alerted to the change and why, then every year you do this sweep it makes my nostalgia, stupidity. I actually may have to consider reading the news on my iPad. And no, I do not want to switch to an online subscription instead.
I want to skip this dance we do every year LA TIMES so I'm trying to communicate in a different way this time instead.
I imagine many others feel the same and the stats are right... people usually don't follow through or write or cancel by calling but you are THE LA TIMES! Or are you.
Look in my file and then look at your latest increase to $48.40. Are we really at this bypass, AGAIN?
So you tell me LA Times -
lower my bill again back to what I signed up for; call it "the grandfather subscription" - and if the next increase is ONE dollar or less AND you'll initiate and create an obvious alert for your mailing on price changes - I'd love to keep my subscription.
If it is over $1 from what We had agreed to pay over and over again every year OR you are not going to add an obvious alert on your mailings when a price increase and change is occurring, so no one else suffers either - Please cancel my subscription immediately and do NOT charge my credit card on file on Feb 23, 2019.
I await the LA Times response in full.
Thank you,
Katrina Stewart
cc/
We have lived in our home in Irvine, CA for 40 years and have taken the LA Times for the entire time. Unfortunately for the past 3 weeks we have not received a paper and have had to call to get a paper delivered. We would like to receive the paper as early as possible but now we do NOT get one delivered in a timely manner.
I did not get my newspaper delivered to my home today. I tried calling the number and it was busy for 1 1/2 hours. I left a note about it on delivery service and still no paper. It is now 11;30 am and I am having a problem. I have been a loyal customer at this address for 40 years. I have not yet talked to a human being because it is now after 11 am. Wish I could read my paper this morning and read Chris Erskine's column. But no paper.
12/29/18am.
I have called your customer service since 10:00am no answer
at 1-800-528-4637and 1-800-252-9141 and 213-283-2274
Once again our news paper that we already paid for monthly subscription some section are missing.we need an answer to our question.we've been a long time customers subscriber 35 years
Where is your good standing of serving your long time customers.
Mr.Clarence S.Edwards
Mrs Eleu Edwards
12/29/18@10:31am.
I am a Los Angeles Times subscriber for 35 years.live in 19604 Stallion Circle City of Walnut Ca. 91789 .we have a problems of our news paper deliveries sometimes we do not received our daily news paper or we're given a different local news paper.
Today 12/29/18 some of the news section is missing in which my 84 years old husband looks for it daily the Sport and California sections are not included in your deliveries today.what seems to be the issues!!! cause my husband Clarence S.Edwards is African American that works and served this country in the U.S.N.for 21 years and served and both retired from military and L.A.city. Your service are awfully demeaning to the elderly.
Thank you,
Mr.Clarence S. Edwards
Mrs.Eleu Edwards
We did not receive our Thursday paper. Called customer service was told we would receive a paper, never happened. Now I am concerned about the Sunday edition...promises that aren't kept makes me wonder if the delivery service is not living up to their obligations.
If the times is using the same delivery service as the Wall Street Journal, then I know we will have a problem, because they can't get their act together as well.
